Appointment Booking — Bookeasy
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Had a major issue, This cost us a lot of time and money. I set up an appointment and the person knew nothing, Someone else was supposed to get back to us and never did.
If you want this for event purposes, I do not recommend it. It is very hard to navigate.
Dear Sir/Madam,
Thank you for taking the time to share your feedback with us.
We understand that you are experiencing significant issues with our application, specifically with orders not being recorded correctly. While we can see the booking due date, time, Timestamp ID, and Booking ID in Shopify's orders, these orders are not appearing in the Bookeasy app dashboard. To address this issue, our technical team has requested the missing order number and details recorded in Shopify but not shown in the Bookeasy app dashboard. Additionally, if possible, please provide us with a screen recording of the booking process for the specific order in question. This will help us identify the root cause and make the necessary changes to the Bookeasy app scripts to prevent and resolve the issue you are facing.
We apologize for the inconvenience caused and for the previous lack of effective assistance. We also regret any miscommunication or delay in our response. We had also sent an email on June 12 requesting these details. Kindly check your email for this communication.
We value your feedback and are committed to resolving this issue promptly. Please give us another opportunity to assist you and provide the best possible support from our Appointment Booking-Bookeasy app team.
You can schedule a convenient time for further assistance through the following link:
https://calendly.com/logbase/shopify-setup
Thank you once again.
Warm regards,
Rahul
Customer Success Manager
Great app, allowed me to setup functionality for multi-day bookings for a football camp (so hard to find something that worked)
The customer service team are also INCREDIBLE, have been able to solve every request I asked (Janani - thank you)
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.
Absolutely great app! offers something you can't get directly from shopify while being comletely free. And im absolutely blown away by the support they provided. I was stuck with something and did'nt have any other option than reaching out for help, and they came in so clutch! helped me right away, done some custom coding and made it work.
Thank you for the wonderful review! It means a lot to our team.
So far so good! I was looking for a simple app to add appointment booking to my website so I can have multiple people sign up for a single time for trainings and Q&A sessions. This works great for where I'm at right now.
Had a couple layout issues and a technical issue with my site, but Bookeasy support was great and helped me out quickly.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Excellent application and excellent service. Sudhan was too kind and engaged with my doubts. Not only did he explain to me how to use the application but he also helped me solve a bug I had with my website. Super recommended. I appreciate the time and the explanation.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Siva and the team was extremely helpful. The app sometimes take a little bit of set up to implement due to all the different themes out there, but with one zoom call, they walked me through everything, and its now working great. The team is very friendly and a joy to work with. 100% recommend.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
I love this app! I had a rough time editing certain hours and at 10:55pm Febin helped me and helped me quickly! USE THIS APP for all your booking needs.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Febin was the most patient, clear and straightforward guy I literally ever worked with in any type of customer service setting. Absolute gem!
EDIT: I needed some more assistance and Rahul helped me this time. Friendly, knowledgeable, smart.
This company seems great. I will always see if they have a product before I try anything elsewhere!
Thank you for taking the time to leave us a wonderful review!
Febin was very help. He explained perfectly. He went slowly at my own pace. Offered a lot of further help after the call. Sign posted me to the help links
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
AMAZING HELP IT COULDNT HAVE BEEN BETTER HELP
THANK YOU
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.