Appointment Booking — Bookeasy

This is Saravanakumar, Co-founder at Logbase. The email conversation between you and Rahul was escalated to me.

I sincerely apologize for the email sent by Rahul from our team. I had a detailed conversation with him, and while his intent was to clarify that our app doesn’t support the requested feature and check if you'd consider updating your review, I acknowledge that the email was poorly worded and should not have been sent. The email got worded this way because he used a tool that assists in email composition. I assure you that I will ensure this does not happen again within our team. I have already emailed you regarding this, please reach out to me if you have any other concerns.

Dear Janet,

Thank you for taking the time to share your feedback with us.

We understand you are encountering significant issues with our application, specifically with orders not being recorded correctly. While we can see the booking due date, time, Timestamp ID, and Booking ID in Shopify's orders, these orders are not appearing in the Bookeasy app dashboard. To address this issue, our technical team requires the missing order number and details recorded in Shopify but not displayed in the Bookeasy app dashboard. Additionally, if possible, please provide a screen recording of the booking process for the specific order in question. This will help us identify the root cause and implement the necessary changes to the Bookeasy app scripts to resolve the issue.

We apologize for any inconvenience caused and for the previous lack of effective assistance. We also regret any miscommunication or delay in our response. We sent emails on June 12, 2024, and June 15, 2024, requesting these details. Kindly check your email for this communication.

We value your feedback and are committed to resolving this issue promptly. Please allow us another opportunity to assist you and provide the best possible support from our Appointment Booking-Bookeasy app team. We are always happy to help you with the complete app and its customizations according to your needs.

You can schedule a convenient time for further assistance through the following link

(https://calendly.com/logbase/shopify-setup)

Thank you once again.

Warm regards,
Rahul  
Customer Success Manager
Appointment Booking-Bookeasy App

Hyvä herra / rouva,

Kiitos, että käytit aikaasi palautteen jakamiseen kanssamme.

Olemme huomanneet, että olet maininnut, että sinulla on ongelmia varaukseesi liittyvän palvelun/tuotteen vahvistamisessa ja BookEasy-sovelluksen käyttämisessä. Pahoittelemme tästä mahdollisesti aiheutunutta haittaa.

Voisitko antaa meille lisätietoja, jotta voisit ymmärtää kohtaamasi ongelman paremmin ja ratkaista sen tehokkaasti? Näkemyksesi ovat arvokkaita auttaessasi meitä tunnistamaan perimmäisen syyn ja toteuttamaan tarvittavat parannukset. Vaihtoehtoisesti, jos annat meille luvan, tarjoamme mielellämme apuamme sovelluksen määrittämisessä ja räätälöimisessä vastaamaan erityisvaatimuksiasi.

Arvostamme todella palautettasi ja arvostamme mahdollisuutta auttaa sinua edelleen. Ota rohkeasti yhteyttä meihin milloin sinulle sopii, niin autamme mielellämme kaikin mahdollisin tavoin.

Kiitos vielä kerran.

Lämpimät terveiset,
Rahul
Asiakasmenestyspäällikkö

Dear Sir/Madam,

I am Saravanakumar, the CEO of Logbase. I want to extend my sincerest apologies for any inconvenience you may have experienced. At Logbase, we are deeply committed to providing exemplary service and ensuring the utmost security for our users. Our track record speaks for itself, with over 25,000 satisfied customers on Shopify and an impressive 2,000+ 5-star reviews.

I want to assure you that Shopify maintains rigorous approval processes for apps to guarantee their quality and reliability.

I would be honored if you would consider giving us another opportunity to serve you. Our records indicate that our app successfully processed 26 and 56 orders on your store respectively. As a fellow e-commerce store owner, I understand the importance of smooth operations and empathize with any concerns you may have faced. I genuinely value the chance to address your booking requirements once again.

For your convenience, I have sent an email outlining the details for scheduling a Zoom call. Please consider this as an open invitation to discuss any issues or concerns you may have. Your feedback is invaluable to us, and we are committed to making your experience with Logbase a positive one.

Thank you for considering our offer, and I look forward to the possibility of working closely with you in the future.

Warm regards,
Saravanakumar
CEO, Logbase