BookX Appointment Booking App
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very helpful and knowledgable
Vignesh was a wonderful help today! Thank you so much for your patience and kindness!
Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.
Excellent service from Nithish!! Fixed my issue within minutes and allowed me to use another great service from BookX which I didn’t know existed!!! Thank you
Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our product and service.
It was a little difficult to get the widget to show on the page and I had to contact customer support, but once set up the app is great.
Not user friendly at all. You can’t test out if it’ll even work for you unless you pay to have more than 1 service to test if it works.
Hi there,
Thank you for taking the time to share your thoughts. I’m genuinely sorry your first impression of BookX was frustrating, and I’d like to address your concerns in detail.
• By default, every new account lets you create and run one full-featured service completely free, for as long as you like. This is designed so you can test the core booking flow end-to-end without subscribing the app.
• If you need to experiment with additional services, our subscription tier always begins with a 14-day no-obligation trial. During this trial you have unlimited access to all premium features, and you can cancel any time—no charges applied.
Personalized setup support:
Our success team would be delighted to walk you through the first setup, show best practices, and troubleshoot anything that seems unclear. We can do this via live chat, a screen-share call, or step-by-step email—whichever is easiest for you.
If you still find that the standard plans don’t meet your needs, please let me know. We have some flexibility and can extend the trial while we help new merchants get fully comfortable.
I truly believe BookX can streamline your scheduling once it’s configured to match your workflow, and I’d love the chance to prove it. If you reinstall the app, simply reply to this message or email connect@logbase.io and mention my name; I’ll make sure you’re looked after personally.
Thank you again for the candid feedback. I hope we can earn back your confidence.
Warm regards,
Rahul
Product Manager
Appointment Booking-BookX App
Logbase.io
Fantastic App and great customer service!! Would definitely recommend to any clinics or businesses that need appointment booking functionality
Friendly, professional and helped take care of my need. I'm glad I found this app for my online store. Nithish, helped me via zoom which was new but much appreciated so that we can quickly resolve the matter.
Febin was really helpful with setting up my appointment booking and making sure that everything was working correctly, answering all queries and following instructions on what I want to achieve. This is coming off the back of the online chat where I was told that I could create a booking system. Thank you Febin for your assistance on the zoom call.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Dhina did an excellent job guiding me through the BookEasy app. I'm thankful for Dhina's patience, knowledge, efficacy, and help.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Easy to use and works wonderfully. I had some problem with the alignment of the button and their customer service/tech support team were super helpful and got the problem fixed immediately. Highly recommended!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
