Reserva de Citas Fácil

Customer support has been amazing. They promise a fast response time for paid users, and they deliver on that promise, even during the trial period which is an important time to determine if one app is a better option than another to build a facet of your business around. In addition, they've put a lot of time into providing a collection of documentation that was useful to setup the app.

This app is complex. And while that makes it capable of meeting a range of needs, it had a significant learning-curve and setup-time for me. Unless you have a simple product to offer bookings for, don't expect to get this setup in a day. Plan more like 1-2 weeks for setup and testing.

You need to setup the app, team members and schedules, notifications and reminders, optional virtual meeting platforms (Zoom or Meet), optional team portal (backend appointment calendar), and the corresponding products in Shopify. If you want the app to sync with your appointment team's individual Google calendars, plan another 2 hours per team member to setup and test that. And you may need to train your customer support and appointment teams on the software. This is not a list of gripes, it's just a necessary aspect of providing such a rich appointment-booking app. They've thought of a lot of aspects that make it flexible and useful for users.

I would give the app itself 4.5 stars because it's not as intuitive or efficient as I would like, has a few limitations, and I ran into issues that either stumped me or seemed to require support to resolve. A limitation example is that the notification emails can only be written using HTML and the email subject line can't be personalized to contain a name, date, or location. I've used Shopify apps and booking apps that are super intuitive and seem to just work effortlessly. But that's also why the chat support is definitely 5 stars.

The only real issue for me is that we have customers, shop admins, and members of our appointment team in every US time zone. The app doesn't currently send email notifications and reminders in the recipient's time zone. Rather, it sends the notification to the customer, showing the appointment time in the customer's time zone. But it sends an identical copy of that email notification to the team member and the shop admin, which means the team member and shop admin can easily be confused about what time zone the appointment is in when talking to a customer or each other. I can't recall if there's a way to show the time zone abbreviation in the email notification, but regardless, the app really needs to send notifications to each recipient in their own time zone. There's too much room for error and missed appointments without that feature. The app already lets you set each team member's time zone, and it knows the shop's time zone, so it's just a matter of working out a separate notification for the team member, admin, and the customer, instead of sending a CC of the same email to everyone.

One more positive note is that the developers have a feedback and feature-request area which they are active with. I love being able to contribute and see what's on the horizon.

Easy to install and set up. Relatively easy to use within the site too. Great tutorials available on youtube

A very interesting tool, very good customer service, responds even at unlikely hours, a little frustrated with the UX which needs to be improved but otherwise a 10/10.

This app is seamless and super simple to set up. The team is also very responsive and helpful with any questions!

Cannot fault the app, or the customer service. Simple to use, great dashboard, FANTASTIC customer service at all hours (not just US time) and a flawless system.

Perfect for appointment booking for in-person visits.

The app is user friendly and great customer service when assistance is needed! I use this app to set appointments for clients, send automated reminder emails, and establish days off.

Really easy to use app and nice looking interface on our site. The tech support team is awesome and very responsive.

I had an issue, that was my fault, and I couldn’t figure out how to fix it. But customer service, specifically Ray helped me and everything got fixed. Overall I am enjoying this app!

I used this app to help with online reservations for my restaurant. Customers were able to choose a date and time when they wanted to dine. This is a very beneficial app to use! Customer service was 100% and answered any of my questions almost immediately. So happy I chose Easy Appointment Booking for my Shopify website.

The app is what I was looking for! I needed to contact customer service to resolve some issues on my end. Ray assisted me very quickly and everything was working for me! Wonderful customer service! Thank you Ray for all of your help!