Easy Appointment Booking
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Customers were unable to make reservations, and we only discovered the issue three days before the event. Once a single booking was made, no further reservations could be placed by anyone else.
After contacting customer service, they appeared to resolve two of the three available dates by adding 100 slots per date. However, the third date was never fixed. Despite their assurance that it would be addressed, we received no follow-up whatsoever.
To make matters worse, the same blocking issue resurfaced on one of the supposedly fixed dates: as soon as one person booked, all subsequent reservations were again locked out.
We are deeply disappointed. The app is unreliable, and we have very likely lost customers as a direct result of these failures.
Hi there, we're so sorry for the frustration. We tried to reach out via email to share how we can unblock you but it appears that didn't reach you in time. We've since investigated the matter and we're happy to help unblock you - please let us know at support@getservicify.com, we'd be happy to personally set up your events!
app doesn't work, doesn't allow me to edit the existing appointments I have despite having a paid subscription. seems like a bug but having to uninstall and use something else
still being charged even though I cancelled the app. cant find customer support.
Hi there,
Our application charges through Shopify and there is no way for us to charge after you uninstall the app. (Many other reviews below verify this)
That said, we looked into your situation and it looks like you were chatting with our overnight chatbot and left this review without giving our team members a chance to actually look at it and respond in the morning. Once we were made aware, we contacted you to get your refund processed but we haven't heard back from you.
Once again sorry for any miscommunication. Let us know how we can help.
Never used the app. I have attempted to uninstall for months and continuously received "Sorry, something went wrong and we were not able to surface data needed to delete this app. Please try again soon!" . Charge $15 Monthly for an app I'm not using and can't cancel. Still waiting on a reply from customer service.
Dear Dream and Liberty, so very sorry. That error message does not come from our app - we reached out to resolve and refund your charges. Please send us a note at hey@getservicify.com. Looking forward to getting this resolved for you and your feedback will help us improve wherever possible. Thank you!
I created one event and it worked. Then I tried to create more events and it kept trying to create an event for a different theme. So I deleted the themes I wasnt using, whoops broke it entirely and couldnt even activate the events then. even after an uninstall and reinstall, it kept trying to activate for a theme I deleted. Very frustrating. No support either. just a page with wiki's. garbage.
We’re truly sorry for the frustration you experienced. This review was newly published and came to our attention yesterday! We reached out to you as soon as we became aware, but we completely understand if you’ve moved on. We appreciate you giving our app a try. If you’d ever like to revisit it or need assistance in the future, we’re always here to help at support@getservicify.com.
como vas a integrar una aplicación para hacer citas como si fuera un producto? se ve muy mal, deberian diseñarla de otra manera.
Hi Alenna, so very sorry. We didn't quite see a booking on this account. We reached out to you by email and phone to understand further. Please email us at hey@getservicify.com to understand the issue better. Your feedback will help us improve! Thank you.