Easy Appointment Booking

Easy Appointment Booking

Built for Shopify

評價 (295)

整體評分
4.9
各級評分數量
  • 97% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2023年11月21日

Easy Appointment Booking is honestly one of the best apps you can add to your site for your booking needs. If you're contemplating between this app or any of the others, stop your search! Of course, each app has its own limitations, but Easy Appointment Booking's features take the cake! I will also mention that they have an impressive UI that won't throw off the look of your website, and the app design itself is quite easy and impressive. In the last week or two, I've spoken with some of the most helpful support team members ever. Qalvin, Ray, and Joy have answered every single one of my tedious questions about how the app works, workarounds, issues, and even opportunities for improvement. These guys have taken the time to throw together a Knowledge base for customers using the app, so we have somewhere to go to to find examples and answers to questions. I haven't had a chance to use the team member app yet, but the fact that it is available is amazing! I had concerns with employees viewing financial information about my store, and a separate app that my employees can use completely solves that! I'm seriously impressed. There's an option to check in visitors and manage bookings on the go as well! Any issues I've had with the app have been addressed, provided a workaround for, or solved in about 48–72 hours, which is quite impressive. This app also works with POS systems, which is a major plus!!!

Avo & Tally Locs
美國
使用應用程式 3個月
2023年10月23日

We had a small glitch with our scheduling and were able to get immediate help from the chat bot. However, it couldn't solve our issue, so we asked for an agent and almost immediately got attention. They said it could take some time to get the problem reviewed and fixed, but our agent and the IT team were really fast and we didn't lose any business. Strongly recommend EAB for their product and the fact that they stand behind it and put their customers first. A rare commodity these days despite every companies marketing hype. They do it!!

Dutchie's E-Cycle
荷屬聖馬丁
使用應用程式 9個月
📆 Servicify 已回覆 2023年12月9日

Thank you for the kind words, we're glad we were able to help out so quickly! If you need anything else, please reach out any time, we're happy to help.

2023年7月5日

We've been using Easy Appointment Booking for quite a few months now with very little issue and it's been working great for our small business. The few issues we have had, Ray and the team have quickly and efficiently resolved without a problem. Their customer service is excellent, and we would definitely recommend this app to anyone looking for an easy and effective scheduling application for their shop.

Wren Valley Co
加拿大
使用應用程式 10個月
📆 Servicify 已回覆 2023年7月6日

Thank you for the glowing review, we sincerely appreciate it! We're excited to partner with you as you grow your bookings :)

2023年7月21日

This app is for people that want fantastic customer service, comprehensive and intuitive design, feature rich products, and easy solutions. For anyone even a little bit curious, I highly recommend a demo. You will immediately see a team that cares, is helpful, clear, and really supports your business. They are not pushy at all, probably because they know how good their product is.

If you're like me, someone who offers products and services, Easy Appointment Bookings takes that into account and makes it really easy to keep your products as products and your services as services. This was my sticking point, and the solution was there before I asked.

Just really glad to have found this app/company. Thank you so much for all of your help, Qalvin. Looking forward to continue working with you and the rest of the team!

Catharsis Co. Skincare
美國
使用應用程式 3個月
📆 Servicify 已回覆 2023年8月25日

What a kind review, thank you so much! Please reach out anytime you need a hand :)

2023年9月7日

This app is super useful! Such a great experience to combine your physical products with services like 1 on 1 appointments or workshops. Lots of customisations and the team works hard to listen to customers with new features and implement them. Would definitely recommend!

Crockd
澳洲
使用應用程式 11個月
2024年1月12日

excellent customer service even with the free plan!

Festligt
瑞典
使用應用程式 5天
2023年10月2日

Great app!
Easy for store owner to add new events. Easy for customers to book appointments. Looks clean on site and blends with Shopify themes. I’ve been very happy using this app!

Spun
美國
使用應用程式 大約1年
📆 Servicify 已回覆 2023年12月9日

Amazing, we're glad this has worked so well for you! We appreciate your kind words, thank you.

2023年8月9日

While our company has run into a few bumps that we weren't able to solve on our own, all it took was a support email and Ray helped us so unbelievably fast! He was able to resolve two relatively complicated problems we had within less than an hour of us emailing! And what we thought was going be be hugely problematic, he made simple and gave us the solution we wanted. This is the second scheduling app we've tried, and if you're on the fence with a scheduling app, don't look any further. Customer service alone I don't think you'll find better with any others + functionality for customers is running smoothly! Well worth every penny! Thanks Ray + team for the unbelievable customer service, you guys rock!

Aesthetically Me
美國
使用應用程式 大約2個月
📆 Servicify 已回覆 2023年8月25日

Amazing, we're so glad we could help! Your feedback is super helpful to make thea app better. Thank you for your detailed review :)

2023年12月21日

I've just started with Easy Appointment, and I can honestly say the customer service is second to none. Ray was not only helpful and attentive, but he went the extra mile to be sure I met my timelines. I am so grateful. Thank you, Ray!

Lighten Up Creations
加拿大
使用應用程式 9天
2023年7月29日

Customer support has been amazing. They promise a fast response time for paid users, and they deliver on that promise, even during the trial period which is an important time to determine if one app is a better option than another to build a facet of your business around. In addition, they've put a lot of time into providing a collection of documentation that was useful to setup the app.

This app is complex. And while that makes it capable of meeting a range of needs, it had a significant learning-curve and setup-time for me. Unless you have a simple product to offer bookings for, don't expect to get this setup in a day. Plan more like 1-2 weeks for setup and testing.

You need to setup the app, team members and schedules, notifications and reminders, optional virtual meeting platforms (Zoom or Meet), optional team portal (backend appointment calendar), and the corresponding products in Shopify. If you want the app to sync with your appointment team's individual Google calendars, plan another 2 hours per team member to setup and test that. And you may need to train your customer support and appointment teams on the software. This is not a list of gripes, it's just a necessary aspect of providing such a rich appointment-booking app. They've thought of a lot of aspects that make it flexible and useful for users.

I would give the app itself 4.5 stars because it's not as intuitive or efficient as I would like, has a few limitations, and I ran into issues that either stumped me or seemed to require support to resolve. A limitation example is that the notification emails can only be written using HTML and the email subject line can't be personalized to contain a name, date, or location. I've used Shopify apps and booking apps that are super intuitive and seem to just work effortlessly. But that's also why the chat support is definitely 5 stars.

The only real issue for me is that we have customers, shop admins, and members of our appointment team in every US time zone. The app doesn't currently send email notifications and reminders in the recipient's time zone. Rather, it sends the notification to the customer, showing the appointment time in the customer's time zone. But it sends an identical copy of that email notification to the team member and the shop admin, which means the team member and shop admin can easily be confused about what time zone the appointment is in when talking to a customer or each other. I can't recall if there's a way to show the time zone abbreviation in the email notification, but regardless, the app really needs to send notifications to each recipient in their own time zone. There's too much room for error and missed appointments without that feature. The app already lets you set each team member's time zone, and it knows the shop's time zone, so it's just a matter of working out a separate notification for the team member, admin, and the customer, instead of sending a CC of the same email to everyone.

One more positive note is that the developers have a feedback and feature-request area which they are active with. I love being able to contribute and see what's on the horizon.

GreenSmoothieGirl
美國
使用應用程式 大約2個月
📆 Servicify 已回覆 2023年8月25日

Thank you so much for the recognition of our support team, we strive to have the top support team on the Shopify App Store :) Thank you for the kind review, please reach out anytime you need a hand!