The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We are delighted with this App it suits our business needs very well and is easy to set up and manage as a product on our Shopify website. We have a simple need for individual shoe fitting appointments (not group) of different lengths depending on the number of children to be fitted and this App does it brilliantly and does not have lots of unnecessary features. We only want one appointment at a time but we could change that if we wanted to have more than one fitter bookable. We can change the hours available on different days to match seasonal changes in our shop opening times. The App shows us an easy to read list of upcoming bookings, moves them to the "past" as they expire and now has a quick and easy way for us to make appoitments without creating an account for customers who don't want to go online themselves. We can change and cancel appointments, it's just a shame that the feature for customers to re-schedule and cancel their own appointments is only on a paid subscription. We can't afford to keep paying out for Apps every month - it soon adds up! But we may dip in and out of the paid plan during our busy months because this feature is the icing on the cake for us. The developers seem to listen to users' comments and introduce features that are requested and have replied to my questions using the help chat very quickly. I'd recommend this booking App for anyone that has similar needs to us.