DropShipping AI ‑ AppScenic

This is John, a dropshipper from Sydney, Australia. I would like to share my honest review of Appscenic, based on my experience as a seller on eBay.

First, the customer support at Appscenic is friendly but lacks professionalism. Even for simple inquiries, a ticket needs to be submitted, and sometimes it takes 1-3 days to get a response. There were instances where it took 2-3 days, especially if the issue arose during the weekend. This was very inconvenient, especially in urgent situations that require immediate assistance.

Another significant issue I encountered is that some of Appscenic’s suppliers do not allow returns. I was unaware of this, and none of my peers knew about it either. You need to carefully check the return policies for each supplier.

From my perspective as a dropshipper, it’s crucial to get quick and professional support in urgent situations. However, Appscenic's customer support seems to lack the necessary expertise. Simple questions require a ticket to be issued, and responses can take up to 24 hours or even 3 days, depending on the situation. This leads to a lot of frustration, and ultimately, it can affect profitability.

By comparison, other platforms like CJdropshipping offer responses in 2–5 minutes with detailed guidance and chat support, which is a stark contrast to the delays I experienced with Appscenic.

Regarding the biggest issue I encountered: I recently listed Christmas decorations from Vida XL (a supplier on Appscenic) on eBay. After my buyer received the product, they noticed a significant difference between the photos on Appscenic and the actual item. They filed a return claim on eBay, which was accepted. I requested pictures from the buyer, and the situation seemed valid, especially since these were decorations, and the quality difference was apparent.

I decided to offer a free return to the buyer and contacted Appscenic to initiate the return process. As always, Appscenic required me to submit a ticket. After 2-3 days, I received an email from Vida XL, stating that they no longer accept returns in the U.S. I was shocked. In today’s world, it’s hard to believe that some suppliers don’t allow returns.

Despite this, I honored my promise to the buyer and offered a free return. The buyer was surprised by Vida XL’s refusal to accept returns and thanked me for handling the return on my own.

However, here’s where it gets even more confusing: I later found that on Syncee, Vida XL allows returns within 14 days. I had just received an email from Appscenic stating that Vida XL US does not accept returns, so this left me feeling very confused.

Why does Vida XL have different return policies depending on the platform? This is a major concern. If we can’t even rely on consistent return policies, which platform should we trust?

I’m sharing this review along with the emails I received from Appscenic about Vida XL’s no-return policy, as well as the information from Syncee about the 14-day return policy.

This is my honest feedback.

* sorry. I can't attach the images here.

love this application xxxx powerful and effective

New user. Very good app. Easy to use. Great support they always respond quickly to answer your questions. Have not sold anything yet but will have to do a draft sale to see how the logistics side is. The only thing that could improve is some of the vendors prices could be lower. It's a good app if you don't have a lot of time to find products that ship within the USA. I wish I found this app sooner in my drop shipping endeavor.

Appsenic is an amazing app, love it so much. High quality products, great shipping rates. Many high quality products to add to my store. The shipping times are also very good.
Thanks so much Appsenic.

Customer service is excellent. Replied in less than a minute and solved my problem right away. Very happy I found this app in Shopify.

Simple to use platform. Fantastic products. However, the product upload to the store can be improved to accommodate templates. Having to edit each and every individual product description is extremely time-consuming. Other than that, I give this app a 5-star review.

I have only had a few orders but everything is working fine. There is a large amount of high-quality Europeans suppliers which is great for dropshippers located in the EU. Some delivery times on the site are not very accurate but that is most likely the fault of the supplier, not AppScenic's. Overall a great alternative to US or Asian suppliers!

This app helps to streamline the dropshipping process. When we discovered a problem with a supplier invoice we used the chat where we instantly chatted with a real person. They took the time to understand the issue, asked a member of their team when the query was out of their area of knowledge and they came back very quickly with a solid answer. They also admitted that there had been a mistake on their end and didn't try to cover up or pass it off. They just got on with fixing it. Really appreciate a company that can work professionally like this. We all make mistakes sometimes and it's what you do afterwards that counts.
Support you can really count on here.
Thanks

Excellent app. Very easy to use and import products and sync with no difficulties. As a Canadian, I especially like that you can filter products that ship from Canada to Canada to ensure the best shipping times and support. All in all, the best dropshipping site I have used to date.

Yeeey, we had our first order with AppScenic making a nice profit. Their products are really nice and love the fact all is automated with my shopify store.