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One of the best apps for Dropshipping i have used. Very easy to navigate, lots of great products in different niches. I like the profit feature. I do feel information requests for products should be handled quicker. Apart from that i would recommend them!
Appsenic is a good solid dropshipping app, many features and local stock items to sell, some of the products are listed as single items when really they are variants of the same item, it would be better to have them combined in appsenic as its quite painful merging them in shopify is my only critacisim
I'm using it for my Shopify store. I was using other apps as well, but they were too complicated and inconvenient, so I canceled them and will only use Appscenic from now on.
This app is easy to use even for first time users, the items are also trusted and especially the order processing is fast and accurate.
What I find great about AppScenic is their excellent customer service and easy to navigate layout. I've also been experimenting with some of their AI tools and they have saved me a ton of time. I'm happy to see they are constantly working to on implementing new tools and ways to make our lives easier. I've also been impressed by the huge selection of products to choose from. Definitely highly recommended.
The best thing about AppScenic is that it's intuitive and simple. All you have to do is click when you see a product that the buyer wants. Then you'll automatically be moved to your store or marketplace. And the C/S is very good. If I tell the C/S about any questions or problems, I try to solve them as soon as possible and actually solve the problem quickly. I feel that charging is a little expensive, but I'm satisfied enough to call it C/S.
This is John, a dropshipper from Sydney, Australia. I would like to share my honest review of Appscenic, based on my experience as a seller on eBay.
First, the customer support at Appscenic is friendly but lacks professionalism. Even for simple inquiries, a ticket needs to be submitted, and sometimes it takes 1-3 days to get a response. There were instances where it took 2-3 days, especially if the issue arose during the weekend. This was very inconvenient, especially in urgent situations that require immediate assistance.
Another significant issue I encountered is that some of Appscenic’s suppliers do not allow returns. I was unaware of this, and none of my peers knew about it either. You need to carefully check the return policies for each supplier.
From my perspective as a dropshipper, it’s crucial to get quick and professional support in urgent situations. However, Appscenic's customer support seems to lack the necessary expertise. Simple questions require a ticket to be issued, and responses can take up to 24 hours or even 3 days, depending on the situation. This leads to a lot of frustration, and ultimately, it can affect profitability.
By comparison, other platforms like CJdropshipping offer responses in 2–5 minutes with detailed guidance and chat support, which is a stark contrast to the delays I experienced with Appscenic.
Regarding the biggest issue I encountered: I recently listed Christmas decorations from Vida XL (a supplier on Appscenic) on eBay. After my buyer received the product, they noticed a significant difference between the photos on Appscenic and the actual item. They filed a return claim on eBay, which was accepted. I requested pictures from the buyer, and the situation seemed valid, especially since these were decorations, and the quality difference was apparent.
I decided to offer a free return to the buyer and contacted Appscenic to initiate the return process. As always, Appscenic required me to submit a ticket. After 2-3 days, I received an email from Vida XL, stating that they no longer accept returns in the U.S. I was shocked. In today’s world, it’s hard to believe that some suppliers don’t allow returns.
Despite this, I honored my promise to the buyer and offered a free return. The buyer was surprised by Vida XL’s refusal to accept returns and thanked me for handling the return on my own.
However, here’s where it gets even more confusing: I later found that on Syncee, Vida XL allows returns within 14 days. I had just received an email from Appscenic stating that Vida XL US does not accept returns, so this left me feeling very confused.
Why does Vida XL have different return policies depending on the platform? This is a major concern. If we can’t even rely on consistent return policies, which platform should we trust?
I’m sharing this review along with the emails I received from Appscenic about Vida XL’s no-return policy, as well as the information from Syncee about the 14-day return policy.
This is my honest feedback.
* sorry. I can't attach the images here.
Hello John,
Thank you for taking the time to share your detailed feedback. We genuinely appreciate your honesty and the opportunity to address the concerns you’ve raised.
First, we sincerely apologize for any inconvenience you experienced with both our support and the return policy of VidaXL US. Your feedback helps us improve, and we want to clarify the situation to ensure there’s no misunderstanding.
Regarding VidaXL US Return Policy, on December 1, 2023, VidaXL US implemented a policy change where they no longer accept returns for any reason. This is their decision and applies to all dropshipping platforms, not just AppScenic. You can find more information about their return policy directly on their Help Center platform here: https://www.dropshippingxl.com/standard-return.html.
We also make this information accessible within our product catalog. For any VidaXL product, you can click on the Return Policy tab to see this policy clearly outlined. We understand that this can be a challenging adjustment, but we believe that transparency is key to helping our retailers make informed decisions about the products they choose to sell.
In other countries like the UK or EU, they still accept returns, so ensure you look at the right products (location) when you check other platforms. About the confusion with other platforms, such as Syncee, offering a 14-day return policy for VidaXL US products: We cannot comment on the policies or practices of other platforms, but we encourage you to verify this information directly with VidaXL US if needed. On our platform, we work hard to ensure that the policies of every supplier are accurately reflected.
Regarding customer support, we strive to provide prompt and professional assistance for all retailers. We are live on 24/7 live chat support from Monday to Friday, and our average response time for tickets and emails is typically under 24 hours. In fact, most inquiries are resolved on the same day.
However, in some cases, especially when the issue involves third parties (e.g., suppliers or shipping companies), we need to wait for their responses before we can fully resolve the matter. This may result in occasional delays, but we are committed to keeping you updated throughout the process.
We truly value your feedback about how delays impacted your business and profitability, and we will use this as motivation to further optimize our support workflows.
Finally, we’d like to address your feedback about product transparency and supplier management. As a software platform, we connect retailers like you with suppliers and automate the syncing of products and orders. While we don’t own inventory or manage warehouses, we continuously work to improve how information such as return policies and product details are displayed in our catalog to avoid confusion.
We regret that this situation negatively impacted your business. We’re here to support you and ensure that your experience moving forward is smoother and more positive. Please don’t hesitate to reach out to our live chat or support team if you have further questions or concerns.
Thank you again for your feedback, and we hope to have the chance to improve your experience with us in the future.
Best regards,
AppScenic Support Team
I highly recommend this app! It offers a great selection of suppliers, is very user-friendly, and the customer service is outstanding. They respond quickly and efficiently to any inquiries, making managing my business much easier.
Excellent integration with Shopify and a very helpful customer service. I really enjoy working with AppScenic, be it product descriptions, pricing formulas or just browsing their catalogue for the next potential dropshipping product.
So many dropshippers do not port SKU, or MPN to it's easy to migrate to Amazon. I am still working on the Amazon side of this, but Appscenic makes it EASY to do on their side. THank you!
Its a great app , early days but looks better than the most apps in Shopify Stores. the image quality is not consistent. Some images are better than the other but overall , Happy with the app. Www.GiftsPrezzies.com