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So far the experience has been stellar. The pictures of the products are good and the app works seamlessly with our Shopify store.
This app seemed great at first. It was simple to use. However, I soon found thatl all of the items that I added to my store had zero available inventory (basically within hours of adding) causing me to lose many hours of work. I then found none of the quality products that I was searching for were available. They will not refund my money, even though I only accessed the app for a brief period and I have none of their products on my store. Also, you cannot view the products until after you pay for a plan.
Hello,
We are sorry for your experience and I assure you we are doing our best to improve our products catalog every day and to constantly bring more and more dropshipping suppliers and high-quality items to our platform.
In your case probably the products went out of stock overnight after you imported them to your store and that's why they weren't available anymore.
Unfortunately, that's not something we can control. If the supplier is getting orders from a different retailer, they need to fulfill them and the stock is updated automatically. That's how it works.
But please feel free to explore our catalog as we have over 500,000 dropshipping and wholesale products right now and I'm sure you can find other items to fulfill your needs.
About the 2nd issue that you mentioned, indeed we weren't able to provide you a refund because you used our platform for almost a month, you activated multiple subscription plans, used multiple coupons, and even activated the free trial more than once.
We consider that you had the chance to test our platform for a long period of time, and especially during the free trial you were able to cancel the subscription for free, but you didn't and you continued to use our platform even after that.
Again, we are sorry for your experience with us. We will continue to build the most advanced dropshipping & wholesale platform in the world and we hope you will be ready to test our app again soon.
AppScenic Customer Service Team
I spent so much time and effort on AppScenic, sourcing products, adding them to my store, re-writing the descriptions, and doing market research. I decided that I would be fine with getting 0% discount to start (as their premium plan provides a better discount), and downgraded to their free plan. After 1 month of doing all of this work however, AppScenic just deleted all of my products from my store. I had an entire campaign ready to go including influencers, email campaigns, social promo (as I already have a community), but all of the products are just completely gone.
I reached out to customer service and their resolution to get my products back is to pay an extra $47 and redo all of the product descriptions. If they had provided some other solution or cared at all, I may have considered redoing all of the work.
During this process, I did some digging and found their premium products on other apps for free as well.
Hello,
We are sorry to hear about your experience, but as our customer support already informed you, you can not have products pushed to the store with a free account or process any orders.
So once you canceled your subscription and downgraded your account to the free plan, you also agreed to delete the products from your store.
When you click on the Cancel button, there is a big popup that opens, and you are asked to confirm one more time that by canceling the subscription, all products from our platform will be removed from your store.
It's stated very clearly on our pricing and subscription page that with the free account, you can't push products to your store.
Also, I'm afraid that once the products are deleted from your store, there is no way to recover their custom descriptions, titles, or reviews, as we do not have access to that data anymore.
You should have edited the products in our platform to be able to push them back to the store and restore their descriptions.
So, again, we are very sorry for this situation, and it's very sad that you can not recover your custom descriptions, but I'm afraid it's out of our control now.
Thank you for your understanding, and good luck with your dropshipping journey.
Regards,
AppScenic
I tried the app for a couple of weeks.Shortly after I added my debit card.money was taken off my card.Uber cash that I wasn't able to get my money back.Stay away from app!
Hello,
We are sorry to hear about your disappointment and are willing to help and clarify any questions you might have.
You probably didn't check our app's pricing policy before you installed it because it's very clear on our Shopify app's page how this works.
After doing a little research, we found out that you installed our app on February 5th, and then you activated the 7-day free trial on February 8th.
Once the trial expired, a billing cycle started, and Shopify Billing charged you according to their billing schedule.
We have no control over how and when Shopify Billing charges you, and this is actually how all Apps work on the Shopify Marketplace.
If you got charged more than you should have, or you find any transaction from Shopify that you don't recognize, please get in touch with Shopify support ASAP.
(Again, we don't handle the transactions made through Shopify Billing.)
And one last thing, both our Pricing Page (https://appscenic.com/pricing/) and our Shopify's App page (https://apps.shopify.com/appscenic) are very clear that this is not a Free app, and you need a paid subscription to use it. You also got a 7-day free trial; during the trial, you can cancel the subscription anytime without getting charged.
With that being said, please let us know if you have any questions or need any help, and feel free to reach out to our support at support@appscenic.com.
Thank you!
AppScenic Team
I have been using this app for few weeks now. Decent selection of products, fast shipping - exactly what I need to drop the Aliexpress.
very limited selection of products and those are way overpriced. i do not believe for one second that ill be able to make a sale at those prices. waste of subscription money on my part
Hello, and thank you for taking the time to provide feedback on our Shopify app. We appreciate your honest review and understand your concerns regarding the selection of products and pricing.
At AppScenic, we strive to offer a wide range of products to cater to the diverse needs of our retailers. While we acknowledge that the pricing may vary for different products, we want to assure you that we have over 1 million products in our catalog, and many of our suppliers offer substantial discounts, some even up to 50-60%. The discounts can vary based on factors such as demand, stock availability, location, shipping costs, and other criteria.
We apologize if the pricing you encountered did not meet your expectations. It's important to note that as a platform, we provide a marketplace where retailers can connect with suppliers directly. The suppliers set their own prices, and we require them to offer at least a 20% discount when they join our catalog. However, prices and discounts can fluctuate over time.
We would greatly appreciate the opportunity to assist you further and help you find suppliers that offer more competitive prices and attractive discounts. Our support team is dedicated to providing excellent service, and we would be more than happy to offer personalized supplier recommendations and guidance to help you find profitable products for your business. Please reach out to our support team, and we will gladly assist you via email (support@appscenic.com) or via Live Chat on our website.
We value your feedback and the opportunity to improve our services. We are committed to ensuring the success of our retailers, and we would be delighted if you gave our app another try. Our team is here to support you every step of the way and help you navigate through the vast selection of products available in our catalog.
Thank you again for sharing your concerns, and we look forward to assisting you further.
Best regards,
AppScenic Support Team
Very good app, I liked the way it is built. The only lets say less ideal is the fact that they don't yet have paypal for orders. They said it will be ready in the next few weeks...
This app dose not actually have a "Free" plan. They harvest your data. The so called "Free" plan only allows you to give up information to them and look at the products that may or may not be available. While the design is nice the data harvesting technique is very deceptive. I would recommend almost any other app.
Thank you for your review, as discussed over chat, our FREE plan is to browse the catalogue, setup your account and understand the platform. Once ready, we offer a free trial on any of our subscriptions (no costs involved) to further test the platform.
We are not in the business of collecting any data, we have a strict privacy policy, we are GDPR compliant, we are PCI-DSS certified and ISO 9001 and ISO 27001 certified. We take privacy, security and the well being of our customers very serious.
Installed the premium plan to get 15% off. After some comparison on google they offer wholesale price higher than retail. what a joke. Tested with 3 products. And those who have somewhat decent margin are not in demand with very low search volume on google. Looks like a cash grab app. Hard pass.
Hello,
We are sorry to hear about your experience, and we would appreciate it if you could give us another chance to change your mind.
We always verify and vet our suppliers before publishing in our catalog to ensure a discount of at least 20% is offered compared to the retail price. Still, prices can sometimes fluctuate based on demand, availability, and other criteria, and we have no control over that.
Also, by the end of this week, most of our suppliers will launch additional discounts for Black Friday and Christmas Holidays.
And one last thing. We have over 1 Million products in our catalog, and it's easy to get lost sometimes. Please let us know your niche so we can send you some supplier recommendations from our catalog.
Let us know if there is anything we can help you with or if you have any questions via email at support@appscenic.com
Thank you!
AppScenic Customer Service Team