Omtaler (213)
Raffiner
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Etter vurdering
Tried all the dropshipping apps available and appscenic is the most complex and complete one. Very good products and managed to find over 100 products on my niche where I could get aroun 35-55% margin.
Mostly good experience:
- good communication with the team
- most suppliers have good products
- mostly good prices
My only issue is about some suppliers price (not many could still add many products) and there's 4 ticket that hasn't been answered, they are 4 days old if it takes more than a week star review might go to 3 stars.
would be great if we could give reviews on suppliers.
quality supplies and quick shipping. It's great being able to select products and supplier locations to help keep products as close to consumers as possible.
We appreciate your positive feedback! It's wonderful to hear that you're enjoying the quality supplies and prompt shipping provided by our platform. Your satisfaction is our top priority, and we're delighted to know that you find value in our product selection and the ability to choose supplier locations.
Thank you for choosing us as your dropshipping partner. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
AppScenic Support Team
Very good app for beginners like me. Their support is very good, they have an academy where I have learnt so many things and overall they are always ready to answer any questions.
I really like AppScenic's customer support, and I would give it a 5-star rating. So far I am happy with this app.
Appscenic has tons of products at reasonable prices and is easy to setup and manage. This app is my go to when searching dor new products to add to my site.
Flooded with POD products, and dropshippers selling to dropshippers like its a dropshipping meta, while pretending to be a manufacturer or supplier. I have matched up several "suppliers" with their other dropshipping websites just by trying to research product pricing. They don't even offer a 1% discount to the price they, themselves are selling it retail at.
When I inquired with live chat about the issues of legit suppliers I was told to search better? and was provided with a screen shot with arrows to the search bar like I was an idiot.
I asked why the product listings were flooded with PODs, if I wanted POD products to sell I would go with a POD app. I was told by CSR that POD listings were allowed because then people don't have to make their own designs but that because of the POD aspect ontop of the AppScenic dropshipping they would end up more expensive then a straight POD? Well yea, I would be buying a POD item at retail to resell, I can do that now without paying fees to AppScenic and then just resell that...
I had found enough products from a legit supplier for one niche store, but the unhelpfulness, defensiveness for pointing out a legitimate issue, and all around troll/mocking behaviour of the chat CSR has led to me canceling my PRO subscription. I had initially planned 3 months before I made any hard decisions on staying or going but it's one thing to have a scummy supplier problem and acknowledge it and maybe list improvement plans or review/audit schedules, but to down right deny and act like everything is amazing and to gaslight your customer is not a company for me, could've just said you were working on it but I get the impression no one cares because you still got my $68.
We appreciate you taking the time to share your feedback, and we want to address your concerns while providing clarification for both you and our community.
Firstly, we understand your concerns regarding the presence of Print-on-Demand (POD) products on our platform. However, we must clarify that this claim does not reflect the reality. It's essential to note that our platform offers a vast catalogue of over 1 million dropshipping products, with only a small percentage, approximately 2-3%, being POD items. Suggesting that our platform is flooded with POD products is just not true.
We invite everyone to register on our platform and browse our catalogue for free here - https://retailer.appscenic.com/#catalog.
We are committed to offering a diverse range of products to cater to various business needs and niches, including popular categories like Furniture, Home & Decor, Sports, Outdoor, Pet, Accessories, Beauty & Health, Fashion, Mother & Kids.
The only reason for having some POD products in our catalogue is that some of our clothes and fashion suppliers also have a small percentage of POD items in their catalogue.
Regarding your interaction with our customer support team, we apologize if you found our instructions lacking. Our intention is always to assist users in maximizing the potential of our platform. Given that you encountered mostly POD items in your searches, it's likely that certain filters were not used correctly. To provide you with visual assistance, we shared screenshots to help you navigate our catalogue more effectively and definitely not to offend you in any way.
We value all our users, and our support team is dedicated to addressing inquiries and providing solutions for our customers. In fact, you can read most of the reviews from here and from our Trustpilot account, and you will see that most of the users are praising our support as one of the best they've experienced.
It is also essential to address the use of (your) offensive language during your interaction with our support team. We maintain a respectful and professional environment for both users and support agents. Respectful and constructive conversations are crucial for effective communication and issue resolution. Additionally, when we offered our assistance and asked if you had specific questions or if there was anything we could do to help, our requests were unanswered and ignored.
At the same time, we genuinely value your feedback, and your concerns have been noted. We understand that each user's experience is unique, and we are committed to continuous platform improvement based on user input.
Also, to clarify, we are not a manufacturer or supplier, and we have never claimed to be. We are a software company providing a dropshipping solution for Shopify users. We do not hold inventory ourselves or operate warehouses. Our role is to connect retailers with suppliers through a dropshipping network and an automated platform. We offer access to over one million dropshipping products from various suppliers in the US, UK, and EU to provide our users with choice and flexibility. We also automate the entire ordering process between you, as a retailer, and the suppliers you choose to work with. We also offer a unique escrow system to our users, and returns and refunds are guaranteed.
On our platform, we feature various types of suppliers, including manufacturers, distributors, significant wholesalers accepting dropshipping orders, resellers, and even hand-made artists. However, we have never claimed to be manufacturers ourselves.
Lastly, we'd like to emphasize that we offer a 7-day free trial period for users to explore our platform and assess its suitability for their business needs. During this trial period, users can evaluate our platform without charges and determine if it aligns with their expectations.
In conclusion, we believe this 1-star rating does not accurately reflect the reality of our platform. Your claim of being flooded with POD products is not in line with the actual product distribution on our platform. We genuinely regret that your initial experience did not meet your expectations. We hope you will consider giving us another opportunity in the future.
If you have further questions or need assistance with any specific issues, please do not hesitate to contact our support team at support@appscenic.com. We are always ready to assist you.
Thank you for your understanding, and we wish you success in your endeavours.
Easy to use, visually pleasing and great interaction with your store. Would definatly recommend this to everyone. AppScenic is very good and simple to use for beginners such as I in the dropshipping buiseness.
very good app and very good products, 3 orders in 5 days and all orders shipped same day - this is how dropshipping needs to look like!
I like the functionality of the app, but some of the practices seems unethical. I am unsure if it is the app or suppliers. It takes a great deal of work to put into building websites and plugging these apps in. It is sad to think that you have to beware of these companies that are working with you, while trying to establish something that benefits all involved. Another concern is that many items are very pricey. I think it's a good balance though, because some prices are much lower than the competition.
I will see how it goes.
Thank you for sharing your insights with us. We genuinely value your feedback and appreciate your input. We're glad to hear that you find our app's functionality appealing.
Also, we're sorry to hear that you've encountered issues that have raised concerns. We'd like to understand these concerns better and work to resolve them. If you'd be willing to provide more details regarding any practices you find questionable, please feel free to reach out to us at support@appscenic.com. We're eager to investigate and address any issues to enhance your experience with our platform.
Your satisfaction is our priority, and we're here to assist you in any way we can. Your additional input can help us better serve you and all our users.
Best regards,
AppScenic Support Team