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They have to do a better job of vendor management. Over the course of two weeks, over 40 orders were not fulfilled, which caused me to cancel a lot of orders and impacted my relationship with a major retailer. They could not get the supplier to fulfill the orders in a timely manner and did not reimburse my monthly fee in good faith. I had to scramble to fulfill orders from other reliable vendors. When orders are cancelled they do not provide reason, just leaving you in the wind. Watch them closely. They DO NOT provide a turnkey solution; it is not passive; you have to work with them.
So far I'm not impressed. After taking a the subscription and spending 5 days sorting out categorising items after importing 5000 items, I quickly receive my 1st order only to find it refunded due to being out of stock WTF! I have to let my customer down, which AppScenic won't give a crap about but not only that they credit your account and so you don't actually receive your money back.
It turned out that my order was cancelled due to seller in the United Kingdom (GB-2022-1365) only selling to 'exclusive' resellers. If you're in the UK I would avoid wasting your time importing products from this seller, which you can still do by the way, as your order will be cancelled and you'll have an upset customer of your own to deal with. Shame because all the decent stuff in the UK is with this seller. If they won't sell to resellers, then they shouldn't be on the platform and resellers shouldn't be allowed to import thousands of products at a time followed by days spent adjusting each item to fit their own website.
Other orders have gone through fine, which is why I upgraded this from 2* to 4*. I cannot give it 5* until this seller is removed from AppScenic or restrictions placed on their products to prevent importing their goods.
Hello,
We sincerely apologize for the inconvenience caused by the cancellation of your order. We understand how frustrating it must be, especially after investing time in preparing your store.
Rest assured, we take situations like this seriously and are committed to providing the best possible experience for our users.
Upon receiving your feedback, we took immediate action to address the issue. As discussed during our live chat yesterday, the supplier changed their availability policy for certain products, resulting in the cancellation of your order. We apologize for any confusion this may have caused.
Regarding the refund process, please be assured that the funds are automatically refunded to your wallet with us. You can withdraw the funds at any time by sending a request to billing@appscenic.com.
We appreciate your understanding and patience as we work to resolve this matter promptly. If you have any further questions or concerns, please don't hesitate to reach out to our dedicated support team.
Thank you for your continued support.
Best regards,
Customer Support Team
AppScenic
For the few weeks I've subscribed to the app, it really assisted in making the right decision on the product niche to sell on my online store.
I don't have a lot of experience yet, but I like the app. Simple, with a large selection of products.
Our objective is to become the easiest-to-use Shopify dropshipping app.
Moreover, we are constantly onboarding quality suppliers from US/UK/EU so you have a wide selection of products to add to your Shopify store.
I 100% recommend using appscenic.. I was completely lost until I stumbled upon them then I knew finally what I was doing.
I signed up for the free trial. I uninstalled the app. I was charged $47 for my May 21st bill. I didnt sign up for the paid. It just automatically took it on my billing. You cannot reinstall app to use if you paid for it. Terrible customer service
Hello,
We understand that you may be frustrated with your experience, and we apologize for any inconvenience. However, we want to assure you that we have a transparent policy regarding our free trial, subscriptions, and cancellations.
During the 7-day free trial, you have the flexibility to cancel at any time without being charged. After the trial period ends, Shopify Billing will automatically initiate billing according to their own schedule, which is standard practice for all Shopify apps.
Also, if you would like to cancel your subscription, you can easily do so from your account with us at https://retailer.appscenic.com/#my-subscription. Your subscription will be automatically cancelled at the end of the billing cycle. That's how most subscription-based companies work, and we don't see anything wrong with that.
If you would still like to use our app for the month you've already paid for, please don't hesitate to contact our support team at support@appscenic.com. We would be happy to provide you with a free 30-day trial coupon.
Again, we apologize for any inconvenience this may have caused, and we wish you the best of luck with your business endeavours.
Thank you for your understanding.
Best regards,
AppScenic Support Team
It's awesome with great products and great support. No complaints from me.
Awesome platform. Unique finds!
Love the fast shipping
I recommend appscenic because my experience was great every thing got delivered.
Would 100% recommend Appscenic. I wasn’t even a paying customer and they were giving me quality and fast customer care. I think I saw with their plans you get faster help and support but this is a lie all plans come with super fast and amazing support.