AppScenic: AI Dropshipping App , 203 recenzje

Dear Customer,

Thank you for your detailed feedback on our Shopify app. We appreciate your valuable input as it helps us improve our services and meet the needs of our users better.

1. We understand your desire for more color variety, especially for a home decor store. We continuously work on expanding our product selection, including a wider range of colors, to cater to various aesthetic preferences. Rest assured, we are actively seeking new suppliers and products to provide more options for our users.

2. We appreciate your suggestion regarding the availability of more kid and pet items in the higher price range. Adding more products in these categories is on our radar, and we will strive to enhance our collection to meet the demands of our diverse user base.

3. Similarly, we recognize the importance of having a robust selection of kitchen gadgets in the higher price range. We are constantly expanding our inventory and actively seeking suppliers that offer quality kitchen gadgets with competitive pricing.

4. We understand that everyone has unique preferences and interests. We are pleased to inform you that we have implemented a filter in our catalog to exclude adult products. This will allow you to refine your search results and focus on the categories that align with your store's offerings.

5. Regarding the issue of edited descriptions not being saved consistently, we apologize for any inconvenience you experienced. We want to assure you that this issue has been resolved. We have implemented a special setting that allows you to disable the automatic sync for titles, descriptions, or images if desired. This way, you can have complete control over the content and ensure that your changes remain intact.

We appreciate your feedback, which has been instrumental in identifying areas for improvement. Your suggestions are crucial in helping us enhance our app's functionality and user experience. We're committed to continuously refining our platform to meet the needs of our valued users like you.

Once again, thank you for sharing your thoughts and suggestions. If you have any further questions or need assistance, please feel free to reach out to our support team. We're here to help you succeed in your dropshipping journey.

Best regards,
AppScenic Team

Thank you for taking the time to leave us a review. We are thrilled to hear that our customer service and responses have met your expectations, and we will continue to work hard to provide you with the best possible service.

We apologize for any inconvenience caused by the lighting items being out of stock for weeks, and we will do our best to communicate any potential delays to you as soon as possible.

Regarding your feedback on our product catalog, we appreciate your suggestions for including more high-end furniture selections and adding a filter to select different styles. We constantly strive to improve the user experience and offer a wider range of products to meet our customers' needs, and we will take your feedback into consideration as we continue to make improvements.

Thank you again for your review, and please feel free to contact us with any further feedback or questions.

Thank you for the feedback, we will be happy to help you. We have a 24x7 live chat on top bottom of each page or you can simply email us at support@appscenic.com.

We can see you have registered, your account is in good state and you can login anytime on https://retailer.appscenic.com (Sign in).

Hello,

We are sorry for your experience and I assure you we are doing our best to improve our products catalog every day and to constantly bring more and more dropshipping suppliers and high-quality items to our platform.

In your case probably the products went out of stock overnight after you imported them to your store and that's why they weren't available anymore.
Unfortunately, that's not something we can control. If the supplier is getting orders from a different retailer, they need to fulfill them and the stock is updated automatically. That's how it works.

But please feel free to explore our catalog as we have over 500,000 dropshipping and wholesale products right now and I'm sure you can find other items to fulfill your needs.

About the 2nd issue that you mentioned, indeed we weren't able to provide you a refund because you used our platform for almost a month, you activated multiple subscription plans, used multiple coupons, and even activated the free trial more than once.
We consider that you had the chance to test our platform for a long period of time, and especially during the free trial you were able to cancel the subscription for free, but you didn't and you continued to use our platform even after that.

Again, we are sorry for your experience with us. We will continue to build the most advanced dropshipping & wholesale platform in the world and we hope you will be ready to test our app again soon.

AppScenic Customer Service Team

Hello,

We are sorry to hear about your experience, but as our customer support already informed you, you can not have products pushed to the store with a free account or process any orders.

So once you canceled your subscription and downgraded your account to the free plan, you also agreed to delete the products from your store.

When you click on the Cancel button, there is a big popup that opens, and you are asked to confirm one more time that by canceling the subscription, all products from our platform will be removed from your store.

It's stated very clearly on our pricing and subscription page that with the free account, you can't push products to your store.

Also, I'm afraid that once the products are deleted from your store, there is no way to recover their custom descriptions, titles, or reviews, as we do not have access to that data anymore.
You should have edited the products in our platform to be able to push them back to the store and restore their descriptions.

So, again, we are very sorry for this situation, and it's very sad that you can not recover your custom descriptions, but I'm afraid it's out of our control now.

Thank you for your understanding, and good luck with your dropshipping journey.

Regards,
AppScenic

Hello,

We are sorry to hear about your disappointment and are willing to help and clarify any questions you might have.
You probably didn't check our app's pricing policy before you installed it because it's very clear on our Shopify app's page how this works.

After doing a little research, we found out that you installed our app on February 5th, and then you activated the 7-day free trial on February 8th.

Once the trial expired, a billing cycle started, and Shopify Billing charged you according to their billing schedule.

We have no control over how and when Shopify Billing charges you, and this is actually how all Apps work on the Shopify Marketplace.

If you got charged more than you should have, or you find any transaction from Shopify that you don't recognize, please get in touch with Shopify support ASAP.
(Again, we don't handle the transactions made through Shopify Billing.)

And one last thing, both our Pricing Page (https://appscenic.com/pricing/) and our Shopify's App page (https://apps.shopify.com/appscenic) are very clear that this is not a Free app, and you need a paid subscription to use it. You also got a 7-day free trial; during the trial, you can cancel the subscription anytime without getting charged.

With that being said, please let us know if you have any questions or need any help, and feel free to reach out to our support at support@appscenic.com.

Thank you!

AppScenic Team

Hello, and thank you for taking the time to provide feedback on our Shopify app. We appreciate your honest review and understand your concerns regarding the selection of products and pricing.

At AppScenic, we strive to offer a wide range of products to cater to the diverse needs of our retailers. While we acknowledge that the pricing may vary for different products, we want to assure you that we have over 1 million products in our catalog, and many of our suppliers offer substantial discounts, some even up to 50-60%. The discounts can vary based on factors such as demand, stock availability, location, shipping costs, and other criteria.

We apologize if the pricing you encountered did not meet your expectations. It's important to note that as a platform, we provide a marketplace where retailers can connect with suppliers directly. The suppliers set their own prices, and we require them to offer at least a 20% discount when they join our catalog. However, prices and discounts can fluctuate over time.

We would greatly appreciate the opportunity to assist you further and help you find suppliers that offer more competitive prices and attractive discounts. Our support team is dedicated to providing excellent service, and we would be more than happy to offer personalized supplier recommendations and guidance to help you find profitable products for your business. Please reach out to our support team, and we will gladly assist you via email (support@appscenic.com) or via Live Chat on our website.

We value your feedback and the opportunity to improve our services. We are committed to ensuring the success of our retailers, and we would be delighted if you gave our app another try. Our team is here to support you every step of the way and help you navigate through the vast selection of products available in our catalog.

Thank you again for sharing your concerns, and we look forward to assisting you further.

Best regards,
AppScenic Support Team