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very good app and very good products, 3 orders in 5 days and all orders shipped same day - this is how dropshipping needs to look like!
Very good app, they have probably the best customer support. Engaged with their support, engaged with their suppliers and everything was perfect. I even got a free credit to order a sample which was nice! Highly recommended, good pricing and good products.
Finally a good partner for my store. Tried this before and got stuck at getting the right products but Appscenic sorted all those business difficulties. I was able to find very good products with very good pricing, have them sync automatically, their subscription pricing is VERY decent and they provided me a 50$ credit for my first order too. Very very happy!
Tried all the dropshipping apps available and appscenic is the most complex and complete one. Very good products and managed to find over 100 products on my niche where I could get aroun 35-55% margin.
Yeeey, we had our first order with AppScenic making a nice profit. Their products are really nice and love the fact all is automated with my shopify store.
Flooded with POD products, and dropshippers selling to dropshippers like its a dropshipping meta, while pretending to be a manufacturer or supplier. I have matched up several "suppliers" with their other dropshipping websites just by trying to research product pricing. They don't even offer a 1% discount to the price they, themselves are selling it retail at.
When I inquired with live chat about the issues of legit suppliers I was told to search better? and was provided with a screen shot with arrows to the search bar like I was an idiot.
I asked why the product listings were flooded with PODs, if I wanted POD products to sell I would go with a POD app. I was told by CSR that POD listings were allowed because then people don't have to make their own designs but that because of the POD aspect ontop of the AppScenic dropshipping they would end up more expensive then a straight POD? Well yea, I would be buying a POD item at retail to resell, I can do that now without paying fees to AppScenic and then just resell that...
I had found enough products from a legit supplier for one niche store, but the unhelpfulness, defensiveness for pointing out a legitimate issue, and all around troll/mocking behaviour of the chat CSR has led to me canceling my PRO subscription. I had initially planned 3 months before I made any hard decisions on staying or going but it's one thing to have a scummy supplier problem and acknowledge it and maybe list improvement plans or review/audit schedules, but to down right deny and act like everything is amazing and to gaslight your customer is not a company for me, could've just said you were working on it but I get the impression no one cares because you still got my $68.
We appreciate you taking the time to share your feedback, and we want to address your concerns while providing clarification for both you and our community.
Firstly, we understand your concerns regarding the presence of Print-on-Demand (POD) products on our platform. However, we must clarify that this claim does not reflect the reality. It's essential to note that our platform offers a vast catalogue of over 1 million dropshipping products, with only a small percentage, approximately 2-3%, being POD items. Suggesting that our platform is flooded with POD products is just not true.
We invite everyone to register on our platform and browse our catalogue for free here - https://retailer.appscenic.com/#catalog.
We are committed to offering a diverse range of products to cater to various business needs and niches, including popular categories like Furniture, Home & Decor, Sports, Outdoor, Pet, Accessories, Beauty & Health, Fashion, Mother & Kids.
The only reason for having some POD products in our catalogue is that some of our clothes and fashion suppliers also have a small percentage of POD items in their catalogue.
Regarding your interaction with our customer support team, we apologize if you found our instructions lacking. Our intention is always to assist users in maximizing the potential of our platform. Given that you encountered mostly POD items in your searches, it's likely that certain filters were not used correctly. To provide you with visual assistance, we shared screenshots to help you navigate our catalogue more effectively and definitely not to offend you in any way.
We value all our users, and our support team is dedicated to addressing inquiries and providing solutions for our customers. In fact, you can read most of the reviews from here and from our Trustpilot account, and you will see that most of the users are praising our support as one of the best they've experienced.
It is also essential to address the use of (your) offensive language during your interaction with our support team. We maintain a respectful and professional environment for both users and support agents. Respectful and constructive conversations are crucial for effective communication and issue resolution. Additionally, when we offered our assistance and asked if you had specific questions or if there was anything we could do to help, our requests were unanswered and ignored.
At the same time, we genuinely value your feedback, and your concerns have been noted. We understand that each user's experience is unique, and we are committed to continuous platform improvement based on user input.
Also, to clarify, we are not a manufacturer or supplier, and we have never claimed to be. We are a software company providing a dropshipping solution for Shopify users. We do not hold inventory ourselves or operate warehouses. Our role is to connect retailers with suppliers through a dropshipping network and an automated platform. We offer access to over one million dropshipping products from various suppliers in the US, UK, and EU to provide our users with choice and flexibility. We also automate the entire ordering process between you, as a retailer, and the suppliers you choose to work with. We also offer a unique escrow system to our users, and returns and refunds are guaranteed.
On our platform, we feature various types of suppliers, including manufacturers, distributors, significant wholesalers accepting dropshipping orders, resellers, and even hand-made artists. However, we have never claimed to be manufacturers ourselves.
Lastly, we'd like to emphasize that we offer a 7-day free trial period for users to explore our platform and assess its suitability for their business needs. During this trial period, users can evaluate our platform without charges and determine if it aligns with their expectations.
In conclusion, we believe this 1-star rating does not accurately reflect the reality of our platform. Your claim of being flooded with POD products is not in line with the actual product distribution on our platform. We genuinely regret that your initial experience did not meet your expectations. We hope you will consider giving us another opportunity in the future.
If you have further questions or need assistance with any specific issues, please do not hesitate to contact our support team at support@appscenic.com. We are always ready to assist you.
Thank you for your understanding, and we wish you success in your endeavours.
DO NOT USE THIS APP. I HAD 2 STORES WITH THEM. THE PRODUCTS ARE OVERPRICED AND I PLACED ONE ORDER FOR A CUSTOMER AND IT WAS NEVER SHIPPED SO ORDERED FROM OTHER SUPPLIER APP. THEY REFUSED TO REFUND MY MONEY AND WHEN I CLOSED ONE STORE THEY TRANSFERRED INTO OTHER STORE AS GOODWILL CREDIT NOT TO REFUND MY $20. I CANNOT EVEN USE IT AS I DOWNGRADE PLAN TO REMOVE THIS APP AND THEY STILL REFUSE TO REFUND..I CANNOT ORDER OR USE IT BECAUSE IT SAYS I HAVE TO PAY AND UPGRADE. DO NOT USE THIS APP. IT IS WORTHLESS UNLESS YOU WANT TO CRASH YOUR BUSINESS. HORRIBLE..YOU CAN FIND SAME SUPPLIERS DIRECT AND GET WHOLESALE. KEEP THE DAMN $20. THIEVERY. HORRIBLE SERVICE. HORRIBLE APP.
Dear Customer,
Thank you for your feedback regarding our Shopify app. We appreciate your patience as we address the concerns you raised and provide clarity on the situation.
Regarding the withdrawal of your funds, we want to assure you that this has already been resolved. The withdrawal was processed and confirmed via email prior to the posting of your review. We have been in communication with you throughout this process, offering assistance and trying to find a suitable solution.
We sincerely apologize for the confusion and delay that occurred when you attempted to withdraw your funds last week. There was a misunderstanding on our part, as one of our team members mistakenly associated your request with a goodwill credit, which is not eligible for withdrawal. This misunderstanding arose from a previous transfer of funds between your stores that you requested two months ago.
Additionally, we encountered difficulty in locating your account due to an email address mismatch. The email address you provided, gifts******@gmail.com, did not match any registered accounts in our database. We apologize for any inconvenience this may have caused during the resolution process.
Furthermore, yesterday we sent you an email with additional details to further clarify the situation. However, we have yet to receive a response from you. We kindly request that you check your inbox and provide any necessary feedback or clarification.
At AppScenic, we prioritize transparency and ensuring the satisfaction of our users. We deeply regret any confusion or inconvenience you may have experienced, and we want to assure you that we have taken the necessary steps to resolve the issue promptly.
If you have any further questions or concerns, please do not hesitate to reach out to us. Our team is available to assist you and ensure a positive experience with our app.
Thank you for your understanding and cooperation.
Best regards,
AppScenic Team
So far I’m loving this app, makes everything much easier and if I have a doubt i can easily work it out via chat. I’m new to dropshipping and i hope to generate some sales soon using this app, that so far is making a lot of things easier for me!
So far the experience has been stellar. The pictures of the products are good and the app works seamlessly with our Shopify store.
Great selection of furniture products. I have had a few orders now through the app and really please with the automated process and fast shipping.