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Hello everyone, a very cool application, I recommend it. I would like to see more suppliers and products added, as well as communication with suppliers, for example, to provide more photos and videos of the product, thank you.
I tried the app for a couple of weeks.Shortly after I added my debit card.money was taken off my card.Uber cash that I wasn't able to get my money back.Stay away from app!
Hello,
We are sorry to hear about your disappointment and are willing to help and clarify any questions you might have.
You probably didn't check our app's pricing policy before you installed it because it's very clear on our Shopify app's page how this works.
After doing a little research, we found out that you installed our app on February 5th, and then you activated the 7-day free trial on February 8th.
Once the trial expired, a billing cycle started, and Shopify Billing charged you according to their billing schedule.
We have no control over how and when Shopify Billing charges you, and this is actually how all Apps work on the Shopify Marketplace.
If you got charged more than you should have, or you find any transaction from Shopify that you don't recognize, please get in touch with Shopify support ASAP.
(Again, we don't handle the transactions made through Shopify Billing.)
And one last thing, both our Pricing Page (https://appscenic.com/pricing/) and our Shopify's App page (https://apps.shopify.com/appscenic) are very clear that this is not a Free app, and you need a paid subscription to use it. You also got a 7-day free trial; during the trial, you can cancel the subscription anytime without getting charged.
With that being said, please let us know if you have any questions or need any help, and feel free to reach out to our support at support@appscenic.com.
Thank you!
AppScenic Team
Mostly good experience:
- good communication with the team
- most suppliers have good products
- mostly good prices
My only issue is about some suppliers price (not many could still add many products) and there's 4 ticket that hasn't been answered, they are 4 days old if it takes more than a week star review might go to 3 stars.
would be great if we could give reviews on suppliers.
very limited selection of products and those are way overpriced. i do not believe for one second that ill be able to make a sale at those prices. waste of subscription money on my part
Hello, and thank you for taking the time to provide feedback on our Shopify app. We appreciate your honest review and understand your concerns regarding the selection of products and pricing.
At AppScenic, we strive to offer a wide range of products to cater to the diverse needs of our retailers. While we acknowledge that the pricing may vary for different products, we want to assure you that we have over 1 million products in our catalog, and many of our suppliers offer substantial discounts, some even up to 50-60%. The discounts can vary based on factors such as demand, stock availability, location, shipping costs, and other criteria.
We apologize if the pricing you encountered did not meet your expectations. It's important to note that as a platform, we provide a marketplace where retailers can connect with suppliers directly. The suppliers set their own prices, and we require them to offer at least a 20% discount when they join our catalog. However, prices and discounts can fluctuate over time.
We would greatly appreciate the opportunity to assist you further and help you find suppliers that offer more competitive prices and attractive discounts. Our support team is dedicated to providing excellent service, and we would be more than happy to offer personalized supplier recommendations and guidance to help you find profitable products for your business. Please reach out to our support team, and we will gladly assist you via email (support@appscenic.com) or via Live Chat on our website.
We value your feedback and the opportunity to improve our services. We are committed to ensuring the success of our retailers, and we would be delighted if you gave our app another try. Our team is here to support you every step of the way and help you navigate through the vast selection of products available in our catalog.
Thank you again for sharing your concerns, and we look forward to assisting you further.
Best regards,
AppScenic Support Team
Very good app, I liked the way it is built. The only lets say less ideal is the fact that they don't yet have paypal for orders. They said it will be ready in the next few weeks...
** update 2, I did receive a refund after threats were exchanged. From the little I got a chance to test the app works as it should (but I've never made a product from it live on my site or sold anything from it for transparency.
*update 1: after being charged for the first month when I knew I'd cancelled on the 7th day of my trial I asked for a refund and got sent a screenshot showing that I canceled the app 7 days after installing but at 8.12am, "but you installed it at 7.54am".
It doesn't matter apparently that Shopify just tells you the DATE your trial expires on, or that we are all in different time zones in e-commerce. I "used" their app for 18min over the 168hr trial period so too bad. Just a warning to make sure you cancel on day 6 if you are going to.
Thank you for the review, we wish you all the best and success with the store.
Very happy on how I was handled over live chat. I couldn't understand how the price formula works and the support agent joined with me over an online meeting and showed me around. Thank you and have a good weekend!
I have been using this app for few weeks now. Decent selection of products, fast shipping - exactly what I need to drop the Aliexpress.
This app dose not actually have a "Free" plan. They harvest your data. The so called "Free" plan only allows you to give up information to them and look at the products that may or may not be available. While the design is nice the data harvesting technique is very deceptive. I would recommend almost any other app.
Thank you for your review, as discussed over chat, our FREE plan is to browse the catalogue, setup your account and understand the platform. Once ready, we offer a free trial on any of our subscriptions (no costs involved) to further test the platform.
We are not in the business of collecting any data, we have a strict privacy policy, we are GDPR compliant, we are PCI-DSS certified and ISO 9001 and ISO 27001 certified. We take privacy, security and the well being of our customers very serious.
Installed the premium plan to get 15% off. After some comparison on google they offer wholesale price higher than retail. what a joke. Tested with 3 products. And those who have somewhat decent margin are not in demand with very low search volume on google. Looks like a cash grab app. Hard pass.
Hello,
We are sorry to hear about your experience, and we would appreciate it if you could give us another chance to change your mind.
We always verify and vet our suppliers before publishing in our catalog to ensure a discount of at least 20% is offered compared to the retail price. Still, prices can sometimes fluctuate based on demand, availability, and other criteria, and we have no control over that.
Also, by the end of this week, most of our suppliers will launch additional discounts for Black Friday and Christmas Holidays.
And one last thing. We have over 1 Million products in our catalog, and it's easy to get lost sometimes. Please let us know your niche so we can send you some supplier recommendations from our catalog.
Let us know if there is anything we can help you with or if you have any questions via email at support@appscenic.com
Thank you!
AppScenic Customer Service Team