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I am extremely disappointed with the experience I’ve had using AppScenic. I am currently on the Elite subscription and paying $99 per month, yet the platform does not seem to properly support engraving or personalized products.
I tried multiple solutions, including a paid customization app and Shopify custom fields. Everything displays correctly on the Shopify order page, including the customer’s name and phone number for engraving. However, when the order appears in the AppScenic dashboard, the engraving details are completely missing. This makes it impossible to process personalized orders properly.
Because of this issue, I have already lost nearly two full days trying to troubleshoot something that should work seamlessly. Instead of focusing on launching my Meta ads and growing my store, I’ve been stuck dealing with a technical problem.
Customer support has also been disappointing. Responses take 3–4 hours, and the support chat shuts down completely after 10 PM, which makes it very difficult to resolve urgent issues.
For a platform charging $99 per month for the Elite plan, I expected much better integration with Shopify and far more responsive customer support. At the moment, the experience has been frustrating and has delayed my business progress.
Excellent experience overall. Works exactly as expected.
I tried every known platform for months and i can finally say that this one is the best by far in my eyes. Easy to use, great functions, and so far no issues with any suppliers. I can highly recommend Appscenic.
The app is good and easy to use. It works with Shopify platform. There are some things that may be can be better. There are providers with good products, but with big shipping costs for EU. It’s good to be less for all EU. As well some providers don’t provide exchanges or return when the size doesn’t fit! And arrangement time for return 7days, which can be more. But in general i like the app and i think that all that can be arranged in the future. Good app!
I love AppScenics platform, adding products to my store was a breeze. My only thing is finding unique products tends to be tough. Maybe adding sections that spotlight unique products in the future would be helpful
Thanks for the feedback.
We are making it as easy as possible to add products in bulk to your Shopify store. We are glad you are enjoying that feature.
This has been a very good drop shipping experience. Very easy to use and sync with my Shopify store. When I do have questions there is a helpful human to respond with a clear answer. Nice selection of distributors, many with free shipping
You are right! Appscenic is probably the best Shopify dropshipping app. Our team is always ready to help and respond to any question.
We automate your orders, payments, sync stock and prices with our suppliers so you can focus on marketing your store.
Make sure to try our new AI features helping you optimize product images, descriptions, SEO and even ad copy.
Have a profitable day!
Have really been enjoying this app. It is easy to use and I can effortlessly add products to my site. I appreciate that everything syncs and I don't have to use a different app for that. The selection has been everything I had hoped for.
Appscenic's product catalog is wonderful and so is their customer service. The app is easy to use.
Fraud dont even get trial for this app they will keep on charging you for next 3-4 months. Fraud company customer support not even willing to refund money
We understand your frustration and apologize for any inconvenience you've experienced. However, we'd like to provide some clarity on our subscription process for everyone reading this in the future.
During the 7-day free trial period, you have the flexibility to cancel at any time without incurring charges. Once the trial ends, Shopify Billing automatically initiates billing according to its schedule, over which we have no control.
We want to assure you that cancelling your subscription is straightforward and can be done at any time through your account with us here: https://retailer.appscenic.com/#my-subscription. Your subscription will then be automatically terminated at the end of the billing cycle after that.
It's important to note that this billing model is standard practice for subscription-based services and is not unique to our platform.
We apologize again for any confusion and inconvenience this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to our support team at support@appscenic.com.
Best regards,
AppScenic Team
Would 100% recommend Appscenic. I wasn’t even a paying customer and they were giving me quality and fast customer care. I think I saw with their plans you get faster help and support but this is a lie all plans come with super fast and amazing support.