DropShipping AI ‑ AppScenic

Negative Review of AppScenic Dropshipping

After using AppScenic for over a year, I can no longer recommend their platform. Here are my key concerns based on my experience:

- Lack of Professional Customer Service: Reaching out to customer support often feels like a dead end. Responses are slow and lack clear solutions, leaving issues unresolved for extended periods.

- Poor Communication on Order Processing and Shipping: There is minimal transparency or updates regarding the status of orders.

- Delayed shipping without notification has been a recurring problem.

- Order Cancellation Issues: On multiple occasions, orders were canceled without prior communication, leaving my business scrambling to address customer concerns.

- Inconsistent Product Quality: Some products received were of poor quality and did not meet the advertised standards, resulting in customer complaints.

- Lack of Supplier Oversight: It seems there’s little accountability or monitoring of the suppliers on the platform, which contributes to the inconsistency in product quality and service.

- Unreasonable 7-Day Return Policy for the majority of the products in their catalog: The return policy is restrictive and doesn’t allow enough time for customers to identify issues or complete returns effectively, leading to frustration on both ends.

- Highly marked-up wholesale prices,compared to working directly with sourcing agents & manufacturers.
- Majority of the products "Do Not" qualify to be sold on the large online (FBA, WFS) marketplaces due to branding, and trademark policies.

While AppScenic offers a medium-level catalog, the drawbacks far outweigh the benefits. These systemic issues need to be addressed for the platform to regain credibility. I have moved forward with other suppliers and manufacturers that provide better service, product quality, pricing, shipping times, and a larger catalog selection.

FYI: The more creditable and well-established suppliers, wholesalers, sourcing agents, and manufacturers, "DO NOT" charge a monthly fee to access any of their product catalogs or to buy from them!

Note: I will assume an Appscenic representative will respond to this review with a simple "Chatgpt" statement and promise they will do better. However, from my experience using them for over a year, and submitting many customer support tickets it will still be business as usual.

I tried every known platform for months and i can finally say that this one is the best by far in my eyes. Easy to use, great functions, and so far no issues with any suppliers. I can highly recommend Appscenic.

Appsenic is a good solid dropshipping app, many features and local stock items to sell, some of the products are listed as single items when really they are variants of the same item, it would be better to have them combined in appsenic as its quite painful merging them in shopify is my only critacisim

One of the best apps for Dropshipping i have used. Very easy to navigate, lots of great products in different niches. I like the profit feature. I do feel information requests for products should be handled quicker. Apart from that i would recommend them!

This is John, a dropshipper from Sydney, Australia. I would like to share my honest review of Appscenic, based on my experience as a seller on eBay.

First, the customer support at Appscenic is friendly but lacks professionalism. Even for simple inquiries, a ticket needs to be submitted, and sometimes it takes 1-3 days to get a response. There were instances where it took 2-3 days, especially if the issue arose during the weekend. This was very inconvenient, especially in urgent situations that require immediate assistance.

Another significant issue I encountered is that some of Appscenic’s suppliers do not allow returns. I was unaware of this, and none of my peers knew about it either. You need to carefully check the return policies for each supplier.

From my perspective as a dropshipper, it’s crucial to get quick and professional support in urgent situations. However, Appscenic's customer support seems to lack the necessary expertise. Simple questions require a ticket to be issued, and responses can take up to 24 hours or even 3 days, depending on the situation. This leads to a lot of frustration, and ultimately, it can affect profitability.

By comparison, other platforms like CJdropshipping offer responses in 2–5 minutes with detailed guidance and chat support, which is a stark contrast to the delays I experienced with Appscenic.

Regarding the biggest issue I encountered: I recently listed Christmas decorations from Vida XL (a supplier on Appscenic) on eBay. After my buyer received the product, they noticed a significant difference between the photos on Appscenic and the actual item. They filed a return claim on eBay, which was accepted. I requested pictures from the buyer, and the situation seemed valid, especially since these were decorations, and the quality difference was apparent.

I decided to offer a free return to the buyer and contacted Appscenic to initiate the return process. As always, Appscenic required me to submit a ticket. After 2-3 days, I received an email from Vida XL, stating that they no longer accept returns in the U.S. I was shocked. In today’s world, it’s hard to believe that some suppliers don’t allow returns.

Despite this, I honored my promise to the buyer and offered a free return. The buyer was surprised by Vida XL’s refusal to accept returns and thanked me for handling the return on my own.

However, here’s where it gets even more confusing: I later found that on Syncee, Vida XL allows returns within 14 days. I had just received an email from Appscenic stating that Vida XL US does not accept returns, so this left me feeling very confused.

Why does Vida XL have different return policies depending on the platform? This is a major concern. If we can’t even rely on consistent return policies, which platform should we trust?

I’m sharing this review along with the emails I received from Appscenic about Vida XL’s no-return policy, as well as the information from Syncee about the 14-day return policy.

This is my honest feedback.

* sorry. I can't attach the images here.