DropShipping AI ‑ AppScenic

Negative Review of AppScenic Dropshipping

After using AppScenic for over a year, I can no longer recommend their platform. Here are my key concerns based on my experience:

- Lack of Professional Customer Service: Reaching out to customer support often feels like a dead end. Responses are slow and lack clear solutions, leaving issues unresolved for extended periods.

- Poor Communication on Order Processing and Shipping: There is minimal transparency or updates regarding the status of orders.

- Delayed shipping without notification has been a recurring problem.

- Order Cancellation Issues: On multiple occasions, orders were canceled without prior communication, leaving my business scrambling to address customer concerns.

- Inconsistent Product Quality: Some products received were of poor quality and did not meet the advertised standards, resulting in customer complaints.

- Lack of Supplier Oversight: It seems there’s little accountability or monitoring of the suppliers on the platform, which contributes to the inconsistency in product quality and service.

- Unreasonable 7-Day Return Policy for the majority of the products in their catalog: The return policy is restrictive and doesn’t allow enough time for customers to identify issues or complete returns effectively, leading to frustration on both ends.

- Highly marked-up wholesale prices,compared to working directly with sourcing agents & manufacturers.
- Majority of the products "Do Not" qualify to be sold on the large online (FBA, WFS) marketplaces due to branding, and trademark policies.

While AppScenic offers a medium-level catalog, the drawbacks far outweigh the benefits. These systemic issues need to be addressed for the platform to regain credibility. I have moved forward with other suppliers and manufacturers that provide better service, product quality, pricing, shipping times, and a larger catalog selection.

FYI: The more creditable and well-established suppliers, wholesalers, sourcing agents, and manufacturers, "DO NOT" charge a monthly fee to access any of their product catalogs or to buy from them!

Note: I will assume an Appscenic representative will respond to this review with a simple "Chatgpt" statement and promise they will do better. However, from my experience using them for over a year, and submitting many customer support tickets it will still be business as usual.

I tried every known platform for months and i can finally say that this one is the best by far in my eyes. Easy to use, great functions, and so far no issues with any suppliers. I can highly recommend Appscenic.

Very clean and organized. Great features. The follow up on service requests takes longer than I'd like, but I like the dropshipping part of their service better than the other one I have used.

Appsenic is a good solid dropshipping app, many features and local stock items to sell, some of the products are listed as single items when really they are variants of the same item, it would be better to have them combined in appsenic as its quite painful merging them in shopify is my only critacisim

Appscenic's product catalog is wonderful and so is their customer service. The app is easy to use.