Appstle℠ Loyalty & Rewards
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DOES NOT WORK WITH SHOPIFY POINT OF SALE.
Very low functionality. I have no issue with a simple app, but if it won't do the ONE thing it's supposed to do, what is the point?
*Update* - This app responded to my original review by stating that my business is and my review are fake. Neither could be further from the truth. My business is very much real. I used the Appstle app for all of three days - when it was discovered that app, while it does collect points for customer purchases in store , the customers can not use or see those points in store. Rewards points can only be spent for online purchases. As a brick & mortar location - this does not work for us.
Dear Merchant,
This is Ria, the co-founder of Appstle. We sincerely apologize for the confusion in our initial review response. Your store name is the same as that of another store that we are currently working with Shopify on, which led to the review response mismatch.
Regarding the POS concern you have raised, here is a link to show the perfectly operational and seamless NATIVE integration between Appstle Loyalty and Shopify POS. Appstle Loyalty just like its sister apps, Appstle Subscriptions and Appstle Memberships has been built for Shopify.
https://www.loom.com/share/97f257c2cff040038933c94a06ee1b8c
Appstle Loyalty & Rewards is one of the most feature rich loyalty apps that supports every possible activity and reward rules, to help merchants incentivize their customers.
Since between the time of the review and now, Appstle Loyalty has brought in pricing plans, *I would like to extend the free trial on business premium plan to you for 30 days. Please reach out to us at support@appstle.com if you would like to give us another chance, and we will assign an experienced engineer to setup POS for you, *complimentary*.
Once again sorry for the confusion. Hope you give us another opportunity to work with you.
Just started using it, so still early. Looks very promising. So far customer support has been exceptional.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
For a free app, the functionality is very rich. I'm in the process of migrating from another ecommerce platform (Ecwid) to Shopify and the Appstle product suite (Loyalty & Rewards, and Subscriptons) is very solid. Technical support is via chat/email and is almost instant despite me raising requests at strange times of the day.
The techs are super helpful and knowledgeable about their product.
You could do a lot worse than choose Appstle products for your Shopify store.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Just downloaded the app, picked Appstle because they also manage my subscription app. I have been very pleased with both so far. Chatted in with Prarthana to get some customizations changed and she was perfect. Took care of my needs quickly and efficiently. I can't wait to see how both these apps will help my business continue to grow!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
This is an awesome app. Response and support is awesome and almost immediate. Highly recommend the app. Its prettty inyuitive to setup. Enable widger, set up activity rules that says how do u get points and then set up rewards to redeem boom you are done. There are many ways to set up how to earn rewards including social media etc. Once you enable the widget, it appears on teh home page bottom right and shows up as earn rewards.
Customers will need an account to manage and track rewards. Shopify customer accounts for your store is hidden by degault. This is good so customers can buy immediately. They do have to go back and create an account if they want to redeeem. Hidden means the customer account creation is hidden by default. For our store, we let it be. We manually go back and add points later, so the customer gets notified and creates an account. This makes sure that the customer purchase excperience is fast and smooth. Maybe there are better ways but that works for us. Overall this app and we also use other appstle apps for subscription is great. Highly recommended. 15 moins setup is all it needed
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Absolute trash app. Had a very simple issue with the loyalty button not working/displaying (opening) properly. I set everything up the night before and it was all working correctly. Next day it had changed location on my website and totally stopped working.
I asked for help to find out what was going on and the best they could come up with was asking for access to the backend of my website. HUGE red flag right there. I refused and deleted the app. There was nothing wrong with my website. 2 days after I deleted the app, I get an email from CS saying the app was fixed without needing access to my website. Again HUGE red flag. Do not use this useless app.
They wasted 3 hours of my time during the set up, I emailed over 1,000 customers to let them know about the loyalty program and the next day it was broke. My time is very valuable and so are my customers time. 100% waste my time garbage app in my opinion.
Dear Merchant,
We are sorry you had less than a stellar experience with our store. We were asking for store access to update the liquid in case it's broken. Some apps modify liquid files, and we wondered if the issue could be related to that.
In the meanwhile, the dev was investigating on his end. And we realized that the recent update of our app was affecting your store. Hence we were able to resolve the issue from our side.
We again apologize for the inconvenience.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.
Thank you for the great review! Reviews like yours motivate us to work hard and improve continuously.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.