Appstle℠ Loyalty & Rewards

I only use this rewards app because I use the subscriptions app and it's the only loyalty program that works with their subscription app. I highly recommend the subscription app. I've had this for maybe a year now and I'm starting to see improvements but you are definitely on the bleeding edge here. The integration with Klaviyo is better than it was a year ago but still not where it needs to be to really drive revenue and customer experience. It's still a bit clunky and not up to par with others. That said the team is very responsive and helpful. You can get them within minutes on chat and they'll write code, work on things and generally get you answers in a very timely manner. I think they'll get there but it's not there yet. That said if you have a a subscription product and want loyalty program this is a very good solution.

Have been using the app since some time. The features are great. It had been good till we found an issue with the discount codes. The app applies the discount code on product level and our checkout app considers it as a custom discount. Due to which the code does not get read and shows unused. We have contacted appstle team but there response time is very slow. Hoping this sorts out or else have to move to another app.

Not all that impressed with it.

I used Appstle for six months. Customer service was responsive and helpful. The app wasn't too crippled in its price tiers. Uptime was 100% as far as I could tell. I was pretty happy.

But adding 800 lines of code to every page on my website did not make me happy. This was without even running the widget. This little app made up 30% of the code on every page. That's not great for seo. It is excessive and clumsy. It also added a backlink on pages without my permission. I asked if I could remove any code and was told that it was 'essential'. What are 800 lines of code essential for if I'm not running the widget? All the loyalty calculation happens at checkout.

It's a cautionary tale and I should have checked this at installing. Still, Appstle has a responsibility to be lightweight and to not take advantage of the domain authority of their hosts.

Now that Flow can use javascript to make graphql call I can build my own internal points system.

Honestly I can't recommend this app as it stands, not if you have other options. I am using appstle subscriptions app (would recommend, very good) and this is the only loyalty app that applies points for subscription orders (we don't want to use Recharge anymore).

I believe it will meet our needs in the end, but the setup is such a hassle; everything has to be done individually, you can't apply universal branding/logo/images across all the different customer email templates, widgets, etc. And the wording on the template content is often strange or incorrect - so again you have to update everything individually (you'd probably want to update to brand style anyway, but if you wanted to get up and running quickly you can't rely on the original template content as a starting point).

I did a trial with Smile before realising the subscription orders couldn't be awarded points and the setup is 100 times easier.

You get a quick reply from the help desk so that helps. Overall I think it's a new app and they haven't really set it all up well enough yet. Hopefully anyone choosing it in future will have an easier run!

Updating to 3-stars for a prompt attention from Appstle Customer Service and changes made to the app based on issues we identified. We are standing by for additional changes as discussed (e.g. activity/audit log) that will make this app ready for primetime, at which point we will reconsidering implementing this app for our store.

It's "ok". Two problems we came across:

(1) We signed up for a trial based on Appstle website stating that it has Store Credit as a feature (see their pricing matrix). It doesn't.

(2) We wanted to automatically award points when a customer signs up for the loyalty program. Problem is, this doesn't happen when the user is already a customer. It ONLY awards points when the person is new entirely (not a customer). 99% of our loyalty program signups are AFTER the first sale takes place, so this feature doesn't work for us. Customer support regard this as "expected behavior". I don't. So we're going with another loyalty app.