Appstle℠ Loyalty

Quite simply the best and most versatile app there is out there in this category. We use this for our customers to gain points toward free shipping and discounts on products and it has been very successful. The VIP system is great as well, allowing top tier customers to garner points quicker encourages them to shop more. The widget is very customizable and overall very easy to use. Any issues I have had the team is very quick to respond and always very helpful. Couldn't say enough great things about this app!

Fast and knowledgeable customer service. I needed help using some features on the app and within just a few minutes my issue was resolved. Thank you for the prompt resolution.

Honestly I can't recommend this app as it stands, not if you have other options. I am using appstle subscriptions app (would recommend, very good) and this is the only loyalty app that applies points for subscription orders (we don't want to use Recharge anymore).

I believe it will meet our needs in the end, but the setup is such a hassle; everything has to be done individually, you can't apply universal branding/logo/images across all the different customer email templates, widgets, etc. And the wording on the template content is often strange or incorrect - so again you have to update everything individually (you'd probably want to update to brand style anyway, but if you wanted to get up and running quickly you can't rely on the original template content as a starting point).

I did a trial with Smile before realising the subscription orders couldn't be awarded points and the setup is 100 times easier.

You get a quick reply from the help desk so that helps. Overall I think it's a new app and they haven't really set it all up well enough yet. Hopefully anyone choosing it in future will have an easier run!

I used Appstle for six months. Customer service was responsive and helpful. The app wasn't too crippled in its price tiers. Uptime was 100% as far as I could tell. I was pretty happy.

But adding 800 lines of code to every page on my website did not make me happy. This was without even running the widget. This little app made up 30% of the code on every page. That's not great for seo. It is excessive and clumsy. It also added a backlink on pages without my permission. I asked if I could remove any code and was told that it was 'essential'. What are 800 lines of code essential for if I'm not running the widget? All the loyalty calculation happens at checkout.

It's a cautionary tale and I should have checked this at installing. Still, Appstle has a responsibility to be lightweight and to not take advantage of the domain authority of their hosts.

Now that Flow can use javascript to make graphql call I can build my own internal points system.

Great app, and the best customer service I've experienced in a long time. I'm always surprised how fast they respond and how willing they are to help us with our requests. 10/10.