Appstle℠ Memberships

I recently evaluated this app for my business, and I've encountered several issues that have impacted my experience:

1. Tag Management: When a customer cancels their membership, their tags remain on the Shopify customer list, and there is no option to remove them.

2. Perk Access: Even after logging out on any browser, the discount perks remain active, allowing anyone to access them without restriction.

3. Discount Limitations: The app only allows one discount perk per member and does not support applying multiple perks or setting limits. This limitation prevents customization for different membership tiers.

4. Customer Service Experience: Initially, I was pleased with the customer service. However, I encountered issues when granting temporary access to a support representative. Despite "Uri's" efforts, multiple customer profiles were erroneously added to my list. I am unable to delete these profiles due to the app’s limitations on tag removal.

Based on these challenges, I am considering switching to a different app and would not recommend this one at this time.

Não recomendamos esta aplicação devido à falta de assistência especializada

Considerando o alto custo da mensalidade, a ausência de suporte especializado é inaceitável. Caso precise de ajuda, será necessário contratar um especialista em Shopify, o que pode ser bastante caro. Portanto, esta aplicação não é recomendável.

App is so difficult to use. waste of time and money, unable to manuever with ease

Horrible app. If I have to do everything in coding and in Shopify's system. Why do I bother to download this app? The good ratings are fake. People are not replying when you need help.

This is an update on my initial review. Before signing up with Appstle, I was using another membership app that lacked a feature that my customers requested. Appstle offered that feature so I switched apps. That was back on August 1st, 2022. It is now the end of November. At first I thought everything was fine, but I was very mistaken. There was one issue after the other. I would always contact their customer service via Chat and they would respond in a timely manner, but wouldn't completely fix the problems. Issues continued on and on for 3 months with no satisfactory resolutions. Customers were being double billed (even after they cancelled their membership!), they were being billed the wrong amounts, the wrong billing intervals, non-members were continually able to access products that were supposed to be restricted and only accessible to paid members, customer tags weren't being removed once a customer cancelled their membership so they were able to continue accessing restricted collections/products even after they no longer paid for the membership, and the list goes on. Another downside to using this app was that I had to force a connection with Stripe as my payment gateway. In the US (my location) Shopify doesn't support Stripe payments and therefore my payment gateway options were limited. No shop pay, shop installments, Shopify capitol offers, etc. I gave them 3 months to fix everything. They were always responsive and professional, but completely failed to fix anything. As a result, my business sales tanked. Members were cancelling and frustrated with the continued, unresolved billing issues. My business's reputation as being one of the top, go-to stores in my niche was at serious risk. This app almost cost me my entire business, which I've worked so hard to build. Let my disastrous experience serve as a warning to others.