Avis (609)
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areviews was better before you could change comment info now that is not possible anymore y'all should upgrade instead of downgrade hard to see a good app going downhill
Edit reviews was removed by shopfiy team as it's against their policy, we can do nothing regarding this.
Sorry for that.
Lleva más de 5 horas sin funcionar y no me estáis dando repuesta alguna.
Sorry for the experience we had urgent server maintenance from the host with Google servers. We didn't have downtime for the last 1 year.
The servers are back on the same day after the maintenance is finished.
Thank you for understanding.
Sadly not so happy. Wish it would work better. Sometimes it does import 6 (free plan) reviews good. Sometimes not at all, evewn though reviews exist on Ali. Also the integration into Oberlo works even less good with less options. Most of the times it cannot import the reviews.... :( wish it would work....
Hello, you didn't contact us regarding this issue
As you know we have many filters and if you enabled many filters they might remove all reviews
like if you enabled reviews with images only
if no review has image nothing will be importing based on enabled filter
contact us and we will check what causing it
There is a problem with this app, how can I contact the technical support team？？？？？？？？？？？？？？？？？？？？？？？
Sorry for the inconvenience; it was an unexpected and unavoidable error.
We fixed the issue, and now everything is back to normal we will make sure such errors won't happen again.
I'm having a lot of difficulties in insert images in the reviews of my products, even importing them through Ureviews, the images is not upload. Help me please
Sorry to hear that, but you never contacted us
Please reply to our message so we can solve your issues.
The app messed up my entire product page, a bunch of weird codes popped up, I lost all my social proofs
Sorry for the inconvenience; it was an unexpected and unavoidable error.
We fixed the issue, and now everything is back to normal we will make sure such errors won't happen again.
Most pathetic customer service. No chatbox. Response time 3 to 4 days.
There is no way to export reviews. Avoid
Hello, most of the time we reply within 12 hours, anyway we sent you the file sorry for the experience
UPDATE: Just in case AReviews deletes their own reply to my comment here's what they commented under my original review:
"Areviews App replied September 29, 2023
Sorry for the experience, but you never contacted us regarding the importing issue all your messages were about displaying reviews on Pagefly and our team send you a video of how to do it then installed all codes for you,
Also, we never claimed that we offer live chat anywhere in Shopify list or in our app"
Heres my response to their comment below: Login and when you're in the main dashboard, look to the bottom right. You'll see a little chat icon. Click on it. I can't attach images so i'll just copy the text here:
Welcome to Areviews LiveChat
Our agents are not available right now. Please leave a message and we'll get back to you.
Domain: (Ex: shop.myshopify.com)
pelleprima.com
E-mail:
Subject:
Message:
Leave a message
Powered by LIVE CHAT
I don't know about you guys, but that CLEARLY says LIVE CHAT. It's not nice to accuse people of lying. I have screenshots. I'll keep the review at 2 stars though even with the personal attack because when you guys ARE able to help, you guys are very capable and usually fix things in under 5 minutes.
End updated review.
it wont extract all of the reviews from the source page. How do i know? because the source clearly shows 1500 reviews and when i import im only getting 80. No filters on.
the biggest reason for the 2 stars is that they dont have LIVE help. it says they do but its ALWAYS OFF and you have to send a message. I've sent 2 emails asking for help now and they just send me the bad youtube videos i've already seen. The turnaround time has been almost 24 hours.. which feels like a lifetime when you need help NOW. I need LIVE HELP. EVERYONE NEEDS LIVE HELP.
Sorry for the experience, but you never contacted us regarding the importing issue all your messages were about displaying reviews on Pagefly and our team send you a video of how to do it then installed all codes for you,
Also, we never claimed that we offer live chat anywhere in Shopify list or in our app
Estou com problemas no app.. Não está pegando na minha loja. Está dando "Fatal Error"
Desinstalei.. voltei para instalar, mas não consigo
Sorry for the inconvenience; it was an unexpected and unavoidable error.
We fixed the issue, and now everything is back to normal we will make sure such errors won't happen again.
Amazon import isn't available with free plan, even though I had just few reviews on my product so far. It would have been much better if they just limited the number of reviews you can import with a free version.