Recensies (203)
Verfijnen
-
Op beoordeling
À fuir absolument, cette application a littéralement tué mon référencement et plombé mes ventes
Je déconseille formellement l’utilisation de cette application.
AReviews a généré des champs méta incorrects qui ont produit des notes cumulées non conformes aux standards de Google, ce qui a entraîné la désindexation totale de mes pages produits.
Résultat : mes produits sont devenus invisibles dans les résultats de recherche, et j’ai subi une chute brutale de plus de 70 % de mon chiffre d’affaires.
Pire encore : il est impossible d’exporter un fichier CSV des avis existants pour les transférer vers une autre application. Cela signifie que vous perdez tous vos avis clients accumulés si vous souhaitez changer de solution. Aucune portabilité, aucune transparence.
J’ai mis des années à bâtir le référencement de ma boutique, et en quelques semaines, cette application a tout démoli. Je suis sidéré qu’une application aussi destructrice soit encore disponible sur l’App Store Shopify.
Et le pire dans tout ça : même après la désinstallation, l’application laisse derrière elle des résidus de code injectés dans votre thème.
Aucun nettoyage automatique, aucune prise en charge. Ces morceaux de code sont planqués dans les fichiers, polluent votre boutique, sont un enfer à identifier et à supprimer et continuent de nuire à votre référencement comme un poison lent.
Clairement, cette application se moque complètement de ses utilisateurs, et des conséquences qu’elle peut avoir sur un commerce en ligne.
Nous sommes vraiment désolés d’apprendre votre expérience et comprenons parfaitement votre frustration. Toutefois, nous aurions apprécié avoir l’opportunité de vous aider directement avant la publication de cet avis.
Vous utilisez notre application depuis près de 5 ans, et nous n’avons effectué aucun changement au cours de la dernière semaine. Après avoir examiné la situation, nous pouvons vous assurer avec confiance que notre application respecte les standards de données structurées de Google, et que le problème de SEO ne provient pas de notre application. Cela dit, nous serions ravis de vous aider à enquêter et à résoudre ce problème avec vous.
Concernant l’export CSV, vous l’avez mentionné dans votre avis, mais nous vous avons en réalité fourni une copie directe de vos avis. Si besoin, nous pouvons également vous guider pour les migrer vers une autre solution.
Nous prenons très au sérieux l’expérience de nos utilisateurs et restons disponibles pour vous aider à résoudre ce problème. N’hésitez pas à nous contacter directement.
The support is not responsive and the app has limited features and doesn't integrate well with a professional store. Also once you have reviews and would like to migrate to another app, they have no way to export your reviews.
Sorry for the experience. I checked your ticket about exporting. Currently you can only export customer reviews written by your customers.
You can't export imported reviews.
Regarding the integration with professional stores, you didn't contact us about the issue as we can integrate with any shopify theme very easily.
If you have any issue please contact us and we will fix it for you.
Reviews are not showing and there is coding all over my website. I had to temporarily delete the app. Please fix the issue ASAP.
We have been using the App since a long time, but suddenly today the app has started glitching and causing my product pages to go down. The reviews do not show up and every product page which has this app embedded/enabled on it is down. We can not view the product or anything and tons of customers are leaving the website due to this issue.
This is very disappointing as it has caused us a major loss in revenue and an app which has been on the market since so long should have a grip on such things. Unless they resolve this issue ASAP and compensate me for my losses, i will not edit this review. Utter disappointment!!
Sorry for the inconvenience, you are the first one reporting this today.
I contacted you to check it and help you fix the issue please reply to the message I sent you.
We contacted you many times but we are not getting any reply from you
Please reply to the messages so we can help you with the issue.
The application has stopped working and is giving "Fatal error", I need to use the application because it is hurting my business
Sorry for the inconvenience; it was an unexpected and unavoidable error.
We fixed the issue, and now everything is back to normal we will make sure such errors won't happen again.
Application crashed, it's been a while! What happened? Please fix this!
Sorry for the experience we had urgent server maintenance from the host with Google servers. We didn't have downtime for the last 1 year.
The servers are back on the same day after the maintenance is finished.
Thank you for understanding.
So apparently they have changed the rules and the app no longer works for unless I am willing to pay. Never got any notice from they that would be charging, never asked to approve upgrade, the just started charging. Was never the greatest app, but it did work and serve a purpose
Fantastic support. Great app, highly recommended. Easy import of reviews from Amazon, and handling questions from customers.
I am trying to import a reviews from our store on Amazon but
unable to import all reviews around 3,000 to 4,000 Kindly let me know with
further procedure
Currently, the limit is 1500 reviews per URL. Due to website limitations, we can't go over that limit.
But you can import reviews + ratings from amazon also you can use more than one link for single product to get more.
You have no control over your own reviews and they don't allow you the opportunity to download, edit or save reviews. It also ads an ugly second review line to the product title rather than add the reviews into the default review tab. In addition, it's buggy and if your reviews are multiple and needs a second page, it can't scroll to the next page and the page numbers come up in Arabic. It's buggy and adds a large blank space between the review section and the product listing. * The developers own support said the reviews cannot be edited, saved or downloaded and this option does not exist in the menu, so the response contradicts their own claims. It's a buggy and poor app.
Hello, we tried to contact you several times and replied to your message but we didn't get any reply from you nor you gave us any chance to help you with your issues.
To manage the reviews by editing or deleting...etc them you just have to click on product title in our app to go to manage reviews page and there where you can edit,delete, publish ..etc your reviews.
For the tab we can help you to move the reviews section in the tab but we need you to response to our messages.
Don't install this app. It has no support whatsoever. I Unintentionally uninstalled the paid version of the app 5 days ago. Reinstalled to take advantage of the plan I already paid and was downgraded to the free plan. Contact support for 3 times with NO ANSWERS and worst all my reviews were removed from my store. Please don't make the same mistake I did, RUN AWAY FROM THIS APP. Also it makes your store run slower.
Hello, I checked your domain and emails and I couldn't find any new messages.
Please send the message from our app or use support ticket system.
I contacted you, please reply to the email.