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To the Management of Arisify Global,
Today, your support team caused one of the worst business experiences I have ever had.
I have been communicating with your team since early this morning. For hours, I was repeatedly told, “Please wait a few more minutes.” That same sentence was repeated over and over while nothing meaningful was done to resolve the issue.
I repeatedly explained the solution. I asked your team to simply increase my upload limit so I could restore my own store and solve the problem myself. Instead of listening, they ignored my requests and kept delaying me.
As a direct result of your team’s actions, my Shopify store became unavailable to customers. My business was effectively shut down, my staff were unable to work properly, and my company suffered an estimated $10,000 USD in lost revenue in a single day.
I currently live in Hanoi, Vietnam, and I spent my entire day trying to get your team to understand a very simple request. Instead of receiving competent technical assistance, I was met with endless delays, scripted replies, and false assurances that “someone is working on it.”
This was not just poor customer support—it demonstrated a complete lack of urgency, professionalism, and accountability. Your team’s inability to resolve a straightforward issue caused serious financial damage to my company.
I will be documenting this entire incident, including chat transcripts and timelines, and sharing it with Shopify, the Shopify App Review team, and other public platforms so that merchants can understand the risks of relying on your application.
No merchant should ever experience what I experienced today.
I expect this matter to be escalated to senior management immediately and for someone with real decision-making authority to contact me without further delay.
Hi Jewelry Handcrafts,
We are sincerely sorry for the disruption and frustration this situation caused. At the same time, we would like to clarify several important points based on our support records and the actions taken by our team.
1/ Your request required changes to the system-level import limit and making adjustments to the app’s workflow. The original limit was put in place to protect the stability and accuracy of merchant data during large imports.
Changing this limit and the related workflow without proper review could create risks not only for your store, but also for the wider system. Our team therefore was required to assess the technical impact, escalate the request through the appropriate process, and follow our risk-management protocol before applying changes in production.
2/ The original file contained 1,024 option sets and more than 63,000 rows of data, making this a large and high-risk data operation that required careful processing. While we fully understood the urgency and your repeated request for an immediate production change, making an untested system-level adjustment under time pressure could have caused further duplication, data corruption, or broader service disruption. Acting cautiously was necessary to protect both your store and the stability of the system.
For large-scale data operations of this nature, we strongly recommend using a staging environment whenever possible. This allows changes to be validated thoroughly before they are introduced to a live storefront.
3/ We also want to be clear that your case was never ignored. It was escalated to the highest level of our support and management team shortly after it was reported. When you contacted our hotline, a manager called you directly to understand the situation, address your concerns, and coordinate the next steps.
Within 5 hours, we have processed the update as requested, enabling your team to proceed with the import independently. The case received our highest priority, with our support, technical, development, and management teams working continuously and dedicating the necessary resources to it.
4/ We have taken your feedback seriously and are improving the app's workflow to give merchants greater control over how option sets are handled, and prevent similar issue in the future.
Our team remains available 24/7 and will continue providing full support to ensure your configuration remains stable and your data is handled safely.
Best regards,
Aris Management Team
Does not work properly with POS. Documentation for POS is also outdated.
Hi Old School Photo Lab LLC,
Thank you for sharing your feedback. We’re truly sorry to hear that your initial experience with the app did not meet your expectations.
We checked your app activity and noticed that the app was installed and uninstalled within a short period of time, with only 2 options created. It seems there may not have been enough time to fully set up and test the POS workflow. Unfortunately, we also did not receive any message from you through our support channels before the app was removed, so we did not have the opportunity to understand the exact issue or assist you directly.
Our support team is available 24/7 and we’re always happy to help with setup, troubleshooting, or POS-related questions. We would have gladly reviewed your configuration and guided you step by step.
Regarding the POS documentation, thank you for pointing this out. We have carefully reviewed it and confirmed that the setup instructions are still accurate. That said, we have updated the screenshots to better match Shopify’s latest UI, so the guide is now clearer and easier to follow.
We’ve also reached out to you by email with suggested next steps. We’d really appreciate the chance to hear more about what did not work on your side and help resolve it properly.
Best regards,
The AvisPlus Team
A lot of work to setup it to discover that when you change the color in the app, the pictures doesn't change the color too. Besides, it creates a mess in your Packing slip.
Hi there — thank you for taking the time to leave a review. I’m sorry the setup felt like a lot of work and then didn’t behave the way you expected. I understand how frustrating that feels.
A quick clarification on what you’re seeing:
- The color/image change feature in Avis is designed for the front-end product page experience (what shoppers see while selecting options).
- After checkout, Shopify will always use the original Shopify variant image for Shopify Admin order view and packing slips. That’s Shopify’s default behavior, and right now there isn’t a way to replace those post-checkout images with option images.
That said, the selected option values are still saved correctly on the order — only the image shown in Admin/packing slip remains the variant’s default.
Our support team has already reached out to you by email with this explanation and next steps — please check your inbox. If you’d rather, contact us via Live Chat in the app or email help@avisplus.io and we’ll review your setup with you to ensure:
- The product page swatches work exactly as intended, and
- Your packing slip output stays clean and consistent with Shopify’s format.
Best regards,
AvisPlus Team
THIS APP CHANGES AND REDESIGNS YOUR ENTIRE WEBSITE!!! It changes CSS style colors and adds fields that have the default Shopify text in them. It does it WITHOUT WARNING!! You have to have a paid plan to modify it. It changed my entire site and thankfully disappeared when I uninstalled it.
Hello Epic QT,
Thank you for sharing your feedback. We’re sorry to hear that your initial experience with our app was challenging.
Our app offers a range of customizable features designed to enhance your store, but we understand that making these adjustments can sometimes feel overwhelming. We want to reassure you and other new users that all features are completely optional and can be easily turned on or off in the app's settings. We also offer a dedicated live chat support team to assist with any questions or concerns as you explore the app.
For anyone new to the app, please feel free to reach out if you’d like guidance on how to personalize it to your needs. Our team is always here to help make your experience as smooth and successful as possible.
Best wishes,
AvisPlus Product Option team
The app is uninstalled long time ago, but still they charge my account?
I want this resolved asap, please, because I did not used the app at all!
Hi Stani Geroi,
Thank you for sharing your concern. We understand how confusing billing situations can be, and we’d like to clarify that Shopify fully manages app subscriptions and charges on their platform.
We’ve already sent you a detailed email explaining the charge and offering a resolution. Please reply to that email so we can assist you and resolve this promptly.
We’re committed to handling this fairly and appreciate the opportunity to clear things up directly with you.
Best regards,
Avis Product Options Team
The Customer Service is NOT always available. They say 8am-6pm for live chat, but that is definitely not for any US time zones. Email help takes time, so when you have an issue with your store, the live customer support is not available and you have to stay up into the night to get a live person to help you. On 5/25/23 they upgraded a feature and it does not work at all. Again, no customer support to help, so I have to disable items from my store and stay up late so I can get this fixed. I know it's free, but you get what you pay for.
Good day to you, Ellebell Design Company!
This is Artemis from the Avis Product Option Team. Thank you for your constructive review and I am sincerely sorry that this happened and we could not support you in a more timely manner.
The situation has been resolved completely and I have sent you an email with further detailed information.On top of that, I have also raised a request to our manager to expand our team size so that we can cover all the time frame to assist our customers better. One more time, I sincerely apologise for this limitation.
I’m looking forward to hearing back from you so we can get in touch and work together to make sure that everything is working alright for you now.
Your success and satisfaction is always our top priority.
If you need any further support with our app, please reach out anytime via Email (help@avisplus.io), we'd always be more than happy to help.
Wish you all the best!
Artemis
Avis Support Team Manager
La aplicación es buena para la parte de venta online, pero no tiene una verdadera compatibilidad con el POS, tiene bugs y es muy inestable, no la recomiendo para usar con shopify POS
Lamentamos mucho los inconvenientes que hayas tenido con la compatibilidad con Shopify POS.
Apenas recibimos tu notificación, hicimos todo lo posible por resolver el problema lo más rápido posible, y desde entonces la aplicación ha estado funcionando con normalidad. También te enviamos un correo detallando lo ocurrido y cómo se solucionó — esperamos que puedas revisarlo y responder cuando te sea posible.
Nuestro equipo de soporte está disponible 24/7 y siempre listo para ayudarte con cualquier duda o situación. No dudes en escribirnos en cualquier momento a help@avisplus.io.
Gracias por compartir tu experiencia. Seguimos a tu disposición para ayudarte.
– El equipo de AvisPlus
"expected a valid shop query parameter " I can´t fix this problem since a couple of days - can you help me please?
Good day to you, FRESITA!
This is Judy from the Avis Product Option Team. Thank you for bringing this to our attention.
I am sincerely sorry that this happened and sadly we did not receive any contact from you to fix it for you in a more timely manner.
The situation has been resolved completely and I have sent you 2 emails with further detailed information. We also tried reaching out to you via other channels but have not received any reply yet, I hope we can get in touch to discuss this further and make sure that everything is working alright for your store now.
If you need any further support with our app, please reach out anytime via Email (help@avisplus.io) or Live chat, we'd always be more than happy to help.
Wish you all the best!
Judy
Avis Support Team Manager
0 interêt, il faut payer pour mettre un prix a l'option
I ended up uninstalling this app, just due to the constant frustration of the "support" team informing that an issue was resolved, that actually wasn't; and they dragged it on for 3 DAYS!!
I've been VERY understanding and patient and I don't feel VALUED as a customer from the support team.
There are so many more apps with so many features, even included in Free plans, that I could use and that's exactly what I'll do!
The support team didn't make me feel "supported" as a customer. The issues that this app was reflecting on my LIVE site has caused so much confusion with my customers and IM SO OVER IT!!
This app has wasted my time entirely!! UGHHHH!!!!
We’re truly sorry to hear about your experience and understand your frustration. We appreciate your patience, and we apologize for the inconvenience caused during the support process. When multiple product options apps are installed simultaneously, unexpected issues can arise, which may have contributed to the challenges you faced.
Our team has sent you an email outlining potential solutions, and we would love the opportunity to reconnect and provide further support. Your feedback is valuable to us, and we are committed to ensuring a smoother experience going forward. Please get back to us at help@avisplus.io.
Best wishes,
AvisPlus Product Option team
