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This app is extremely unreliable and fails to trigger the upsell as intended. The customer support is the worst I've experienced, leaving my inquiries unanswered for four days despite claiming to offer 24/7 support. Even emails go ignored. Such poor service is unacceptable, and this app should seriously be reconsidered for inclusion on Shopify.
its a great app but I had some issues with it customer support was very slow and not responding to me.
Hi,
I am really sorry we were not able to reply in time. We did get back to you in the chat and offered to fix the issues through collaborator access. We can still assist you if you are willing to let us.
Best,
James
good customer service
Brought me a lot of extra revenue from the same customers, definatily a MUST in your store!
great app and great customer service!
I use this app for my upsell and it works very well.
i contact the customer service and they are very available!
James was very helpful during the navigating process of set up my page for the Ark app. He was very knowledgeable, patience and very hands on during our zoom call. After our call the information provide allow to understand and navigate through Ark to change or add new product while getting my customers feedback to enhance my store. I would recommended this Ark app to bring you webpage checkout to life. Thank you James for your assisted :)
Excellent customer service and as a Shopify expert, I will definitely recommend this to all of my shopify clients!
The birthday collection is great because it lets me send multiple promos for the birthday month and customers feel special that we have special birthday offers - very pleased with this app and the easy usage.
The birthday collection is great because it lets me send multiple promos for the birthday month and customers feel special that we have special birthday offers - very pleased with this app and the easy usage.
Wasn't that excited to try upsell at first but one I implemented reorders on my thank you page I did see an increase in sales and was pleasantly surprised and honestly quite disappointed with myself ihadn't done it earlier, was just lazy I guess,b it this was so easy to use even I have no complaints.
This app is da GOAT for upsell can't believe how well it works and how quick the support staff is at getting back to you !! Very satisfied and happy with it looking forward to more features
BE CAREFUL SCAM!!! Ark uses the API connexion to hack several of our stores in order to create fake positive reviews of their App. All their reviews are actually fake and made up from hacked Shopify Stores!
Hi, I am not sure what you mean by that. We are not able to place reviews on your shop using the API. That is not possible. We ask all our customers to leave a review through our chat support. Also, the app is completely free I am not sure how we scammed you. Did you have any issues using the app?
BEWARE SCAMMERS !!! Ark is hacking several of our stores to create themselves positive reviews about their App from our stores. Look at the reviews, how convenient! They're all 5 stars and sound so supportive to the App. They're all fake!
Had to write a review for my man James who was up in the middle of the night helping me with my site cause I messed up my thank you page and no one was getting my promos, but luckily James was able to straighten things out real quick, thanks dude
This is an awesome app. Extremely simple to use and has everything you need. Support is great as well!
Tried this app on a whim and happy to say the upsell features have been surprisingly useful ... not sur why I didn't ' t install it before but sales have increased since using it, definitely recommended
My thank you page was trash before these upsell features!!!!!! Can't believe how good it looks now and the reorders have been crazyyyyyy
I Wish I could give more stars. And so many features. This is a must have application. The customer support was an added plus.
made my thank you page so much more useful and professional looking with the reorders and promos, no complaints and shout out to james for helping me set things up
jag tycker det verkar vara ett bra program men personligen skulle jag vilja ha en in cart upsell. but real easy program
Great Free UpSell app, The Dev is great also I asked him to add a feature and he added it within a few hours!
Great upsell features with this app, i just started implementing promo codes with it and i'm looking forward to seeing the results
I added this app to help me run a post-sale questionnaire to find out how people heard about my business.
Although the survey was difficult to view in test mode, live assistant James was abundantly helpful and provided me with the assurance that my questionnaire was up and running. Would recommend!
The best support I've encountered so far! James was very patient and took a lot of time to help me with my questions and inquiries. The app is well-designed and working great!
Support is great and it works fine! They are even helping you with custom question. Like having a survey appear in the Notes section. Awesome work!
These guys really stand behind their product, support is so fast and so helpful, app usability is straight simple and effective, would totally recommend to anyone looking to upsell on their shopify store
Excellent app, very helpful to boost sales and the support team is extremely responsive and helpful.
Super smooth and easy to use, looks so professional on thank you page! love this app and increased sales - can't beat it
Low to no maintenace with Ark so far. I'm not super techy and had no trouble with installing this app. Helps that the chat support is always there even if I have simple questions.
Used this app to offer some free gifts on my store and saw my sales increase within days! Couldn't believe how fast it worked, should've done this sooner. Gonna try discounts next!
Definitely noticed increase in sales after implementing this upsell app, every store and business needs this
I just installed this app and it looks great to me, I am very happy with the quick help I got when consulting the chat with a question. I highly recommend it
App is great so far. Only just installed it but James has been super helpful. Looking forward to getting more sales!
Ark is a great tool for increasing sales on your Shopify store. setup was crazy simple. I highly recommend it!
I highly recommend this app to anyone looking to grow their AOV quickly and easily. James was super helpful. Talked to me forever to get things right.
Great upsell application and great support, they helped me all the afternoon until the evening. No one never did this! Thank you so much, recommended!
The App is quite easy to use, but even if you have issues during the process the customer service is there to help :) The app is working smoothly.
Estoy usando esta app y esta fantástica, super recomendada para hacer upsell y cross sell fácil de configurar, imágenes, textos etc., puedes personalizar que productos quieres que vean los clientes y maximizar las ventas!
The App looks Great, I'm not that great with uploading but James from Ark did it for me and showed me how easy it was to set up and use. I would like to say Thanks again James. Felix
This Ark— Upsell & Cross Sell app is awesome , And specialy thanks James fully support my problems. Thank you so much
Amazing PPU app! James was quick to aid me in setting it up right. Super easy to use, and looks proper clean. One of the better PPU apps out there, plus its free! Am very pleased.
Great app, integrates well with my store and on a free plan with customisation to suit branding, cannot go wrong!