Ark ‑ Post Purchase Upsell

This app is extremely unreliable and fails to trigger the upsell as intended. The customer support is the worst I've experienced, leaving my inquiries unanswered for four days despite claiming to offer 24/7 support. Even emails go ignored. Such poor service is unacceptable, and this app should seriously be reconsidered for inclusion on Shopify.

Great possibilities of the app, also excellent and fast support.

its a great app but I had some issues with it customer support was very slow and not responding to me.

good customer service

• 5 Stars Last Update: Oct, 2024
I've now had this app running for over a year now, originally installed in October 2023. While the app may not be an absolute game changer, it works well and deserves its 5th star because of the customer support and affordability. James has been phenomenal and I couldn't be happier with the service I have received since I last reached out... although I will admit, it's been a while since I needed help. The app is extremely reasonably priced and it has been working flawlessly for the last 9 months! Just quietly working in the background and upselling for us. All apps cater to needs a little differently and I would encourage anyone considering this one to at least try it out for a little while. Thank you Ark.

• 4 Stars Edited/Updated: Jan, 2024
This is my third time updating my review (previous ones below). I feel in all fairness, based on the circumstances, I need to update this review to give these guys a fair shot. I am currently working with the App owner, James... who appears committed to providing great customer service. I had been left high and dry for with a highly faulty app code that would not actually time-out the offers causing me to pay out of pocket to ship customers deals. Turns out there were some personal life circumstances that caused the disconnect and I am certainly understanding of that. The app has since been greatly updated (within weeks!), and the functionality seems to have gone through the roof, creating a potentially highly valuable upsell offer tool.

James and his team are currently working out some bugs but I foresee this app turning out to be a major success. I will return to update my review one last time after everything is fully functioning as intended.

• 2 Star Review Revision (condensed): November, 2023
Major Flaw
I had to re-write this review and drop the rating from 5 stars to 2... because of spotty support as well as a highly faulty code which provided unlimited upsell offers, indefinitely, including all past customers reviewing their order confirmation pages months later.

The "timed" discount function was not working. We set ours to disappear after 2 minutes and found out... only after a previous customer ordered a $6 item with free shipping (cost us $4 to ship).... that the offer shows up to ANYONE, an unlimited amount of times as long as they refresh the page. The funny part is, on this one the offer was never active when they had originally placed the order. So any customer from even months before the app was activated, can click on the review order link and see the same offers... forever... even when the timer runs out.

Our offer had rules to be included to any order without additional shipping charges as long as they completed the purchase within 10 minutes of placing an order. Clearly a function that is absolutely pointless if the offer can constantly be reset over and over and over again with a simple refresh of the page or by simply reopening the order details link provided in the customers order confirmation email.

I emailed support and they responded within a day or so, "that feature is intentional to offer the upsell to all customers... but we can custom code to limit how often and how long the feature works if you like". ??? That makes no sense! Why have an timer and rules of who to show it to if it doesn't even apply??

• Original 5 star review (condensed): Oct, 2023
I am impressed with the apps features, especially for being for free, such as the addition of "share on social media", add a product video, surveys, collect customer B-days, discount code off your next purchase, post purchase upsell with or without timer, a "reorder & save" option and they even have a custom HTML section which allows you to add your own code to the post purchase page.