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There was a complete lack of efficient communication. My order was in production for over two weeks!!! Another order was in paid status for over 5 days. Definitely poor service. This is not acceptable for any business. Extremely disappointing.
I've received several legging samples and a skater dress sample from AOW and love both the fabric and print quality. I look forward to creating more products in the near future. As for customer service, I had a great experience when requesting the recovery of some original design file uploads that I lost on my end. I did not save them in the image library so I sent an email requesting if they could be sent to me. Paige responded within 24 hrs and sent me a WeTransfer link with all the original design files that I had requested the very next day. Thank you Paige! That saved me many hours of work. Greatly appreciated!
I would like to begin by stating that I ordered a sample from them, and I am very impressed by the quality and comfort of the garment (lounge pants). The print is vibrant and the colour is perfect. Production time was a bit long, but if it means that the final product is this level of quality, I am fine with that.
I would love to be able to save designs as templates, because it’s a bit of a pain to have to start a new design each time you need to slightly alter a product. This is the only reason why I am giving them 4 stars and not 5. I am sure that they know that this is an industry standard and they are working on making it a reality in the near future.
This company got bad reviews during COVID, as most POD companies did. I believe that the industry is still trying to recover, and I have high hopes and a positive outlook for Art of Where.
I've been using the app for a few months now, and despite some initial technical hiccups with the app, things are great now. I ordered a sample of their wood print, and the print and build quality were amazing. All of my images are in the 300 - 400 dpi range when uploading, which is incredibly good. I also like the fact that they have phone support, and their shipping was fast (5 days).
This app is excellent, especially how it auto-fills products, variations and sku numbers directly to Shopify after you've created them in Art of Where. The dropshipping/print-on-demand is seamless as well. The only thing I wish it did was work seamlessly with the Shopify POS for paying in person. It works still, if you set your orders to Manually Confirm Orders, then you can just remove the POS orders and leave the ones that came through your website, but I imagine that as the volume of orders grows, this could pose a problem. Otherwise, this app is top notch!
Thank you for your great feedback!
Shopify POS is something we never really considered. We will certainly look into it to see if we could make changes to make the experience easier.
App is not perfect, prints are quality, mock ups look god awful. put some model mockups in the store the same way printful does at the very least. considering you have womens clothing in the store, you should make it visibly appealing to women. Not 3d models that don't even look good to guys viewing them online. they look like gamecube graphics mockups.
If artofwhere could overcome the prices it offers, tiny profit margins and get some actual models it would be greatness in and of itself but they refuse to and insist on mediocrity.
Geeky apparel store:
https://threadiverseapparel.com/
I love that this makes the process of getting my product from the manufacturer directly to my customer so much more streamlined. Now I don't have to log into several sites and remember all the information just to get an order placed. It is also really easy to use.
I have been using Art of Where for a while now as my main artwork and bag/shoulder bag supplier with hopes to use the service more often in the future. The quality of the products is amazing, the canvas artwork and day tote bag are really high quality. I also love the extra branding options provided through creating clothing labels, branding stickers for packages, and artist/company cards to insert in packages, absolutely top notch. I also love the fact that everything is hand made as much as possible and that everything is made, and the materials used are sourced, in Canada, something I truly appreciate as a Canadian shop owner, also having all the prices in Canadian Dollars has really helped properly pricing items. Shipping was fast and reliable and customer service was quick, responsive and professional and the creators interface is clean, easy to use and all the information and tools needed to create great products are there. A perfect print on demand product service (in my opinion) and I would recommend this service to anyone looking for a Canadian supplier in a heartbeat. Thank you and keep up the great work.
Thanks so much for your kind review!
I really like the print quality of the Fine Art Prints. I appreciate that they are printed on acid free paper with archival inks. The shopify syncing makes it simple to drop ship prints to my customers and add new prints to my store. I definitely recommend for Artists.
Thank you for your great review!
We'd love to hear more about what we can do to make the experience even better for you.
I really love the products that AOW offers, and love seeing my artwork on their wares. My customers so far love the products as well, as the prints are gorgeous. The customer service is ok, they answer the phone most of the times I've called during the week within their business hours. They could be a little bit friendlier on the phone. Also, I really wish that I could set my markup prices within AOW *before* bringing the products into Shopify, so that they import with all the correct pricing. It takes a long time for me to go in and edit all the new pricing when I bulk-import products.