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Great App and great Products. Solid Canadian Company
AOW produces high quality products. I am grateful for their commitment to quality. I enjoy their variety of product. They are not like everyone else. They are better. Gail, in customer service has been nothing but prompt in responding to my queries and has always been pleasant when communicating. I love AOW and am always looking for more great product from them for me to use. Thank you.
Thank you for your great review and your nice comments about our customer service! We're happy to be working with you!
Great quality products but they take weeks and weeks to get to the customer and I've had some orders get lost. Quite hard to get a response from them also. The face masks which should be a priority currently take longer than all the other things. Hoping it well get better as I do like the products.
Hi Henelle,
We do apologize for any delays with our emails during the last few months. We did see a much larger number of emails than normal and we are now back at our regular response times.
As for our production times it did take a while to catch up due to COVID-19 and all the related measures that had to be put in place. However almost all of our items are now back to the normal pre covid production times and we have an updated list of all those times here https://artofwhere.com/info/production-and-shipping
Please reach out to us if you have any questions. I hope you will consider us again.
BEWARE
* Not had a single order without issues. Covid is being used as a crutch for extremely bad customer service. No phone, robotic half answered questions. The only thing that goes fast and smooth is your payment to them.
*I have orders that have been "in production" for over 30 days. Still waiting.
*Takes forever to hear from customer service and then its a half answer avoiding the question all together. Not just once but over and over again.
*Spent a lot of time designing and incorporating with site. Then without notice items vanished from the site when they decided to discontinue. NO NOTICE. Don't use them for any of the art prints - canvas, acrylic, print, wood
* Masks are 6 weeks and waiting stil
Hi Ada,
We do apologize for the changes to our items list. These changes were made during the shut down due to COVID-19 and our suppliers. It made it impossible for us to continue to carry those products. As soon as a change was made we did send out a newsletter letting everyone know about the change.
We do also apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times.
As for our production times it did take a while to catch up due to COVID-19 and all the measures that had to be put in place. However almost all of our items are now back to the normal pre covid production times and we have an updated list of all those times here https://artofwhere.com/info/production-and-shipping
Please reach out to us if you have any questions. I hope you will consider us again.
I've been using the app for a few months now, and despite some initial technical hiccups with the app, things are great now. I ordered a sample of their wood print, and the print and build quality were amazing. All of my images are in the 300 - 400 dpi range when uploading, which is incredibly good. I also like the fact that they have phone support, and their shipping was fast (5 days).
I've only been using for just over a month and love everything so far. I have two suggestions, one allow us to update or change a product without having to redo the whole thing and the other faster turnaround. I do understand my product is handmade, and I love them but that is the one thing customers dislike. Otherwise, my experiences have been great and everyone loves the bags!
Thank you for your great review and your feedback! We're always looking to improve our services and make the experience easier for our users.
As for the faster turnaround, we agree with you and this is something we've been working hard on improving. There's always going to be a certain amount of time required to manufacture handmade products on-demand, but this is one area that we focus a lot on improving.
So far I have been selling their silk scarves and tea towels. I am completely delighted with the printing and product quality, production times, fair shipping prices and nice packaging. I use a few different providers for different items, but Art of Where is definitely my favourite drop shipper. Many of the items are more expensive than the competitors, but the quality matches the price. My customers need to be wowed, and Art of Where wows them.
Thank you for your great review!
***Danger - Use at your own risk.***
This app cost me everything! It accesses and shows products from other Shopify applications unrelated to AOW. DO NOT remove them from this AOW app or it also deletes other applications merchandise from your Shopify store.
I don’t know why they need to see or access my other app products, but they area all gone now. I lost 1 years work. A years/5k+ in adverting investment. 350+ products gone form my store. Each was my own print on demand design with specifically written SEO optimized descriptions, extra mockups created 1 at a time. All is gone. I put all I had into this shop for a year. I am an older lady and this was my only income. It’s all gone.
To be clear, Shopify Tech ran a test with their own mock store and got the same tragic result. This is on AOW!
Cool products and eco attitude, but absolutely not worth it. Again, use at your own peril.
Thank you for your review. In our dashboard you will see all products that are in your Shopify store, whether or not they are from Art of Where. The reason for this is that customers may have created listings for AOW products in Shopify, and they would like to connect them to the AOW product in the dashboard so that orders can come through automatically for those products. The actions you can apply to an item in your dashboard are 1) View on Shopify, 2) Ignore product and 3) Delete from Shopify. If you select Delete from Shopify, the product will be deleted from Shopify. You will no longer see the item on Shopify as you have removed it. We hope this clarifies what actions you can take in our dashboard. If you have any questions or concerns, please email us at info@artofwhere.com
Looks like they offer good products but Ives spent a few hours trying to create products and end up loosing all the work I do. Consistently resets and have to start over, reloading all the images, resets to the beginning. Super frustrating
Very disappointing so far. I was looking for a fabric supplier for my web page only to find that, oops thats the ONE product we don't integrate to Shopify! Is that why I could never find it after saving and being informed it was at my account? Is that still the understanding about your fabric at Shopify? Now I have found a much desired wrap skirt only to now not be able to find the designs of it I have saved. Please inform me where they went as searching with the word SAVE or HOW TO SAVE at help brings up ZERO. Images uploading failed most of the time if they were close to the limit, although still under. I was never able to KEEP more than 2 images at the design interface upload space and still upload another. Also, Printfull has a fully operational filing system for every uploaded image I have put there. Did I miss that place in your app? It is difficult to build respect for companies that don't treat my files as the most important thing there, Your cloth is naked without such. Find more respect in the way you treat artists at their copyrighted work. As for the interface so far, Just looking at the same things Shopify offers but with a lot less functionality at it is not terribly inspiring so far. It also feels like the design space offers about one/fifth of the functionality I find at Contrado or Printful space, those things vary and ones needs to be adaptable, but really, no mirror option? Am I right that there is no mirror or tile function in the design interface? At a Fabric Company? I have been unable to find any of the product I have created here so far, all I see are all of the products from my store listed, quite beautifully I might add, the only actions being available to that space are ignore, unsync, and delete from Shopify! No editing options but DELETE, really? Just introduced and your app can delete unrelated things at my Shopify store. Honestly why do you need that there? Granted it is a pretty interface that is nice for searching but there seems to be only the option of editing the product at Shopify one at a time. Believe me if you could build an interface that made up for the significant limitations at bulk editing at Shopify we would all adore you (especially seo and image labeling, or actually integrating shipping, rather than "free shipping" gimmick or etc. etc ; ) I will keep looking for the products I saved, and definitely don't mind being wrong about any of these points. Please point out where that is the case, as I am not wanting to quit interfacing. I really like that wrap skirt even if you can't fulfill fabric for a Shopify integration. (Please remember, me having to manually inform you of an order is not integration at Shopify, it's not like that is it?)
River Jade Smith @ River Jade Smithy, https://riverjadesmithy.com
I would like to begin by stating that I ordered a sample from them, and I am very impressed by the quality and comfort of the garment (lounge pants). The print is vibrant and the colour is perfect. Production time was a bit long, but if it means that the final product is this level of quality, I am fine with that.
I would love to be able to save designs as templates, because it’s a bit of a pain to have to start a new design each time you need to slightly alter a product. This is the only reason why I am giving them 4 stars and not 5. I am sure that they know that this is an industry standard and they are working on making it a reality in the near future.
This company got bad reviews during COVID, as most POD companies did. I believe that the industry is still trying to recover, and I have high hopes and a positive outlook for Art of Where.
Great app, product selection, and customization options. Unable to integrate AOW to Shopify. Keeps giving me this error - Details for this app might be incomplete or missing because the developer needs to update their information.
Sometimes good, sometimes bad. Turn around is highly inconsistent. When I started DTG services a few years ago they were working fantastically. So much so that I dropped all my other providers. now I have no idea when things will ship and they sit as paid for an undetermined amount of time. Sucks but I may need to move everything over to another provider.
I tried repeatedly to get support because I couldn't sync the fabric products I created in AOW. Tech support was no help. My fabrics are not even showing up in my Art of Where store so I definitely can't sync them. What a shame.
Thank you for your review. Unfortunately, the Fabric meters are the only products that we don't currently support adding to Shopify, due to limitations with the amount of variants on Shopify. As our Customer Service team mentioned, in that case we recommend placing the orders manually as an alternative. I'm sorry to hear you had a bad experience and I can assure you that all our other products can be added to Shopify seamlessly.
This is something we want to resolve in the future so that you can set up your fabric meters the same way you can with all our other products. We will update this review to let you know once that feature has been added and if you want to give us a try again at that point, let us know and we'll help you get setup!
I love AOW's product quality and that they're Canadian. So much, in fact, that I moved my online shop from another platform to Shopify so that I could use the AOW integration. However, I can't give it 5 stars as there is still room for improvement. Shipping integration would be wonderful. Also, because I have both my own hand painted products and AOW printed products in my shop, there is some wonkiness, where an order without any AOW products will end up going to AOW for fulfillment. Also, for some reason, even though I've configured orders to get automatically fulfilled and AOW has my payment method, I still need to manually go in and click the button to pay. Which isn't the worst thing in the world - it just caused some delays when I was figuring it out.
Thank you for your review and feedback!
We're always looking to improve our services and we'll definitely take your feedback into account.
Regarding your non-AOW products, there are 2 ways you can manage this:
- You can disable the "Import orders with unsynced items" in your Dashboard settings, and that should prevent any "not synced" items from being imported. You can tell which items are synced by going to the Products section of your Dashboard. If you disable this, your hand painted products should never get imported. The only downside is if you've created some products directly on your Shopify admin that you want to get fulfilled by AOW. You'd have to manually sync them from the AOW Dashboard.
- The other option is you can "Ignore" a product from the Products section. When a product is marked as "Ignored", our system won't import order items of that product. That can take a bit longer, but you can select multiple products at the same time and use the "Actions" dropdown at the top to Ignore all the selected ones.
As for orders not automatically going through, I believe there was a temporary issue with this a few weeks back that was resolved. If this is still happening for you, I suggest you email our customer service and we'll definitely look into that for you.
I hope I could help you and thank you for working with us!
If I could give a lower rating I would. Product was out of inventory and was supposed to ship in 4-5 weeks. Now that it's been 5 weeks I'm trying to follow up about the timeline for shipment. Put 2 inquiries into the portal with no reply. Im on hold right now to try and speak to someone. Ive been ON HOLD FOR 4 HOURS. Terribly service. Can someone PLEASE contact me???
I really want to love AOW, becasue they offer some great alternative fabrics and products, which seem to be well made, however the service is very slow, and I've tried them out a few times, years before this 'virus' and it was the same then, so I really don't think the virus has had much impact on the lack of response times, manufacturing times or lack of templates etc. In the past it was always very slow and when things get reprinted there is no communication so you are just left to wonder and your customer has to just keep waiting. My main bugbear at the mo is the lack of templates, I recently made some duvet covers and used the file size they gave, no probs, then went to make the matching pillow cases and the file sizes they give don't match the item - I wasted a lot of time in trying to figure it out, contacted AOW and still not heard back from them.... still waiting I had to manually do a screen shot of the pillow case design area, put it into photoshop, blow it up and then crop my design to fit, not ideal and hard to ensure the placing of the design is correct. Most other POD's provide a template and if they don't and just give a file size like AOW then the size they give fits the item, I am unclear as to why AOW pillow cases give the wrong size entirely but it doesn't come across as very professional, combine that with the very slow making time and I'm unsure now if I can even use them as a supplier, which is such a shame, I really wanted to offer the cotton duvets and pillow cases! It's probably been 4-5 years since I first used them and at the time I felt like they should just get more staff to cope with the demand and add templates but here we are all these years later and still no templates and a very slow production time with zero detail about the order It's fine if your happy to wait for items to sell yourself but it's not ideal as a drop ship model becasue you will have to keep relaying to your own customer why they are having to wait so long, if you don't know the answer then what do you say? If AOW don't respond to emails for support and help within a day or so I would suggest more staff to improve that rather than expecting people to wait days and days and be happy about that, it doesn't really instill the trust we need for your company to be able to sell on our behalfs
I like most of the products, the quality is great! I love that it is Canadian, and you have plenty of options for artists so you can have all from the same company
Expensive shirts, and we have to manually integrate the products...
I still have a glitch for paiement.
I wish it could be more automated!
DO NOT USE this app if you want to have happy customers and keep a good reputation. Shopify should remove this app, do some research before you use this company. I would give this app a minus zero if the option. Customer service is virtually non existent. You wait days for a response. One of my product is stuck in production since before Christmas and no updates. Finally got a response- excuse - that item didn't pass quality control (meaning they made an inadequate product) which this excuse is used for all items "stuck in production". A remake will not be ready until Jan 10th or who knows when. They refuse to refund and I wasted a lot of time and money integrating products with various platform including shopify. I have to deal with refunds and very unhappy customers thanks tho this completely inadequate company. This was the second time I gave them a try and experience is even worse. DO NOT WASTE YOUR TIME OR MONEY! WORST PRINT ON DEMAND COMPANY I HAVE EVER COME ACROSS! Art of Where replied below but but here are the facts. I do appreciate quality control, but that does not matter much if I don't get updated and my customer does not receive the item and cancels. An update from Art of Where would have enabled me to communicate with the buyer and at least try to keep a happy and repeat customer. The order for this item in question, which is also sold in my shopify store, was placed on 12-17-2020 and still this order was "in production" on 1-6-2021. That is not 10 days. The fist reply was within two days after I inquired and I was told the item will ship on 12-31-2020. The second reply to another one of my emails took 4 days to get a reply and I was told the item will ship on 1-1-2021. This is not acceptable particularly without communication. There is no communication unless you initiate, no updates unless you initiate, and then there is an excuse as you see below without every even contacting me to maybe resolve this. It seems this company does not care about dissatisfied customers and only replied here because I decided to share my experience and this is visible to shopify show owners. I didn't even expect a refund as I read from other review that this company does not give refunds. So thank you for doing that in my case Art of Where. Very sad so see this lack of concern as I would have loved to give this company a second chance.
As pioneers in the dropshipping world (we started with leggings almost 8 years ago!), we know that starting a store is a very personal thing. A less-than-ideal first experience can be upsetting. We care about quality, we care deeply about the businesses we support, and if a situation occurs like a product that gets stuck, we certainly take all necessary steps to remedy it as quickly as possible.
For this situation in particular, it was an order via an Etsy integration, not Shopify. The item required a reprint which is the normal course of action when we find a print flaw or sewing flaw. We know how important it is to ship a well made final product, especially since we are representing an artist. The item ended up being in production for 11 days (business days, excludes weekends and holidays), which is longer than normal for this product. Emails from the customer were all responded to within 2 business days and when they asked for a refund, we agreed immediately with them and gave the refund.
Our production staff works very closely with our customer care staff so we can learn from every situation, just like we will from this one!
There are many dropshipping companies out there but few are organized to support artists like Art of Where. Art of Where has a seamless Shopify integration. I love that you can customize the label and brand business card that is included with your order, making the customer feel like I sent the order personally. Customer service response is terrific too.
Thank you for your great review! We're glad you've enjoyed your experience with Art of Where. :)
I really like the print quality of the Fine Art Prints. I appreciate that they are printed on acid free paper with archival inks. The shopify syncing makes it simple to drop ship prints to my customers and add new prints to my store. I definitely recommend for Artists.
Thank you for your great review!
We'd love to hear more about what we can do to make the experience even better for you.
I have used Art of Where for my Canadian orders & some of the US orders. I am very happy with the printing quality. The printing is vibrant, sharp and well done. I print some oil paintings on my leggings and masks and I can really feel the texture of the painting as the printing quality is very well done. Shipping is fast and on time too. They do reply to emails within 2-3 days, so I don't understand why there are complaints that people don't get any reply for a month. One thing the company may consider is having more T-shirts colour choices, especially for the Bella Canvas series, which only has white, black, a few grey, red and blue for now; and also more varieties of hoodie & sweatshirts for fall and winter seasons.
Thank you for your great review!
We are currently working on more products for DTG printing so we'll definitely take your suggestions into consideration :)
I love the products from Art of Where. Everything I've added to my shop is TOP QUALITY. I tried accessory bags from other suppliers and they were garbage. These I can proudly offer - they match the quality of my brand and I LOVE that they are made in Canada. And the colours... everything so far has been exactly as I hoped they would be. I definitely recommend Art of Where as a partner if you are looking to build an above average brand! One critical feedback that I think is really important and the reason I am posting and why I am only giving three stars: the Art of Where app does NOT trigger a shipping notification to clients and my efforts to get some help with this has left me frustrated. Shopify says it's an AOW issue and the only help I received from AOW was that I have to send shipping notifications myself, but I have yet to figure out how to do that other than sending a personalized email to every single order, which is not realistic when you have multiple orders shipping every day. Developing the functionality to trigger the Shopify shipping notification would make this a 5-star rating. I'd love for the AOW app and Shopify to talk to each other more.
Thank you for your review!
We're not sure currently as to why the shipping notifications aren't triggering on your store, since this is one of the features we did implement in our integration. Normally, the order is automatically marked as fulfilled and the tracking number is added at the same time. Our development team is currently looking into it for your store.
In the meantime, you should be able to trigger a shipping notification email from the Order page on the Shopify admin instead of having to send a personalized email. You should be able to click Mark Fulfilled (if it's not fulfilled), followed by Add tracking (you can copy paste the tracking from our own shipping notification email that we send to you).
I hope this helps and we will update you once we figure out what's happening with the tracking on your store.
Love the app and service. Just started out and have already filled a couple of orders for customers and one for myself and so far everything has worked out great. Production time is a bit long but between the merchandise being handmade and COVID thats really to be expected. The only issue I can say I have right now is the ability to edit prices before uploading. I use more than one dropshipping supplier and it would be easier to edit the prices and other info being uploaded before it's sent to Shopify. Other than that, lovin' working with Art of Where.
Thank you for your great review!
We are working on hard on improving our production times and are getting close to pre-covid production times now. This should only get better from here!
Thank you also for your feedback regarding the ability to edit prices. We will certainly take that into consideration.
BEWARE ART OF WHERE - THINK VERY CAREFULLY BEFORE USING THIS DREADFUL COMPANY! I wish I could give a zero rating, I don't even want to give it 1 star.
Customer services is HORRIBLE - emails go unanswered for WEEKS. If you are lucky enough to get a reply it's weeks later and they don't even bother to answer all your questions (and you will have a LOT of questions because their website has nouseful info or tutorials and the "design lab" is a joke).
The mockups are UGLY and the images generated are tiny with a grey background. I've wasted 3 months trying to get set up with this company because I'm forever waiting on customer service to reply to my questions. I set up an Etsy store as well and the integration just didn't work, what a waste of listing fees.
The Shopify app integration stopped working too and it took a long time for them to fix. Art of Where please get your act together and stop taking orders until you get your customer service sorted out. Do you really think it's acceptable to run your business this way? To takes weeks to reply to simple questions?
Shopify should ban you until you get your act together. Such a waste of my time and I was relieved to delete this app for good. Please also read other reviews about this app - many other people have the same issues as me too.
Hi Kitten,
We do appreciate all the feedback about these issues. We do also apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times.
As for the integration issues, we try to fix these as soon as they come up and the team is always checking each system to make sure there are no forgotten problems. The issues are typically specific to one customer and the way they setup their store so our customer service tries to help as much as they can and then forward it to the developer team if they can't help any further.
We are currently working on adding new guides on how to use each integration as well as other guides about different areas of our site in the coming months. We hope this will help with any issues future customers may have.
We're sorry you had a bad experience with us and I will hope you will consider us again in the future. We will do our best to help you with your integrations if you do.
Terrible service so far. No longer picking up phones. Not responding to emails. No ETAs on DTG products. The first orders from what I'm hearing are completely messed up. I've sent multiple emails but cannot reach them to straighten this out. It looks like I may have made a mistake but time will tell.
Art of Where, please get your act straight or stop taking orders until you do.
Hi Corvette,
We do apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times.
We do see in our system the issues with your order and we have sent you an email with updates. However we have not heard back from you.
We will be happy to help you with your orders if you reach out to us again.
So far I love their product, a little slow on response, but they are busy and shipping on products, I wish it were a little faster. But Covid-19 has slowed down many areas of business. I get it. Things will continue to get better everywhere.
Thank you for your feedback!
We do apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times.
Our production time on all products are also almost back to normal so you should see your orders ship faster!
I love Art of Where! It's super easy to design fun things, and list them really easily on my site! The integration is pretty easy, but allows for customization where I need it. The designer page on their site is really easy to use, too. I would like to see AoW expand their product line, however - I'd love to see some future products like shower curtains, towels, bomber jackets, and blankets. But even without those, I'll be using AoW for as long as I'm running my business. Thanks!
Thank you for your awesome feedback!
We are continuously working on new products to add and will certainly take your suggestions into consideration.
Great app guys! We needed a supplier like this in Canada hands down! Despite COVID delays these guys are on top of it! Thank you for all your dedication to us during these crazy times. You helped my store kick off! I hope that you include hoodies in the future, especially as I get my fall collection ready!
Thank you for your great feedback and it's great to hear that you're having success with your store!
We are continuously working on new products to add and hoodies are certainly something we will consider.
This app is excellent, especially how it auto-fills products, variations and sku numbers directly to Shopify after you've created them in Art of Where. The dropshipping/print-on-demand is seamless as well. The only thing I wish it did was work seamlessly with the Shopify POS for paying in person. It works still, if you set your orders to Manually Confirm Orders, then you can just remove the POS orders and leave the ones that came through your website, but I imagine that as the volume of orders grows, this could pose a problem. Otherwise, this app is top notch!
Thank you for your great feedback!
Shopify POS is something we never really considered. We will certainly look into it to see if we could make changes to make the experience easier.
By far my favorite. Design lab is a HUGE help with customization, Fabric Options are a game-changer. label options that are great for your own branding. The app and website look marvelous. Great Design. If their Porduct options in a few categories expand, I dont see myself needing any other service.
The app itself was easy to install and it works seamlessly with Shopify. I love the design lab, especially being able to either clone or mirror the other side of the product, so that you don't have to try and line everything up all the time. The integration of the products with Shopify is also super easy. Great experience!
Thanks so much for your review. We're glad you've enjoyed your experience so far!
The design board is a pretty good tool, I especially like the duplicate button you can duplicate design keeping exact same specifications or size. Customer service is responsive, delivery is not that fast your looking at longer than a week but they explain their process as to why it takes time. The products are of excellent quality though they run small but turn out just as set in mockup. Prices are pricey!! Tie - Fly Clothing www.tieflyclothing.com
Thanks for your review! We're so glad you're satisfied with the quality of our products thus far.
I have been using Art of Where for a while now as my main artwork and bag/shoulder bag supplier with hopes to use the service more often in the future. The quality of the products is amazing, the canvas artwork and day tote bag are really high quality. I also love the extra branding options provided through creating clothing labels, branding stickers for packages, and artist/company cards to insert in packages, absolutely top notch. I also love the fact that everything is hand made as much as possible and that everything is made, and the materials used are sourced, in Canada, something I truly appreciate as a Canadian shop owner, also having all the prices in Canadian Dollars has really helped properly pricing items. Shipping was fast and reliable and customer service was quick, responsive and professional and the creators interface is clean, easy to use and all the information and tools needed to create great products are there. A perfect print on demand product service (in my opinion) and I would recommend this service to anyone looking for a Canadian supplier in a heartbeat. Thank you and keep up the great work.
Thanks so much for your kind review!
There should be certain apps to be banned from Shopify, Art of Where is one of them.
I really love the products that AOW offers, and love seeing my artwork on their wares. My customers so far love the products as well, as the prints are gorgeous. The customer service is ok, they answer the phone most of the times I've called during the week within their business hours. They could be a little bit friendlier on the phone. Also, I really wish that I could set my markup prices within AOW *before* bringing the products into Shopify, so that they import with all the correct pricing. It takes a long time for me to go in and edit all the new pricing when I bulk-import products.
I love that this makes the process of getting my product from the manufacturer directly to my customer so much more streamlined. Now I don't have to log into several sites and remember all the information just to get an order placed. It is also really easy to use.
The quality of the printing is amazing. The lined canvas tote is lovely but they are quite expensive. Products are high end compared to most others so you do get a more premium product. I do find that production can take some time. Someone out there needs to offer more pillow options. Thanks
Sarah
AVOID THIS POD COMPANY!!
Before you download this and start setting up with them, I suggest you look elsewhere.
There are many issues with this app, but the main one is Gail, the ONLY support person to talk to, she also doesnt care about your issues with their app. They don't seem to care about customer support at all in-fact.
Their design lab is NOT a design lab. The whole thing needs to be redone. There is no design in their lab at all, all it does is puts your design you already made in PS onto a tshirt template which you then just move it around to position it. You cant do anything to your designs at all, you have to then exit it, reedit your design then re upload it then wait for the app to render that new edit onto their very pixelated and low quality image mockup.
OTHER ISSUES
The mockup images it creates and imports to your store are very low quality.
The images are all stuck onto a grey background (Not white) There is no way to export the images as transparent background, all you can do is upload your own backgrounds or use their own 90's styled backgrounds.
The products are quite expensive and leaves no room to make a profit.
When importing into shopify, you cannot choose where the products go, you cant change their price, product type etc.. It imports the proudtcs with their own specifications, vendor, product type, price variants etc
The imported products are all active already when pushed to the store. So you edit them to fix their price, variants (because AOW create their own variants of your shirt without telling you and pushing those to your store too!
Overall Very horrible experience and will never be trying these guys again.
All the work put in to this app, only for Gail to be rude and not care that their app is causing a lot of problems.
I hope this review saves someone else time I wasted.
Wow great app! Loving the interface! Talk about a hidden gem! Please add men's swim shorts & swimsuits for women! Thank you!
App is not perfect, prints are quality, mock ups look god awful. put some model mockups in the store the same way printful does at the very least. considering you have womens clothing in the store, you should make it visibly appealing to women. Not 3d models that don't even look good to guys viewing them online. they look like gamecube graphics mockups.
If artofwhere could overcome the prices it offers, tiny profit margins and get some actual models it would be greatness in and of itself but they refuse to and insist on mediocrity.
Geeky apparel store:
https://threadiverseapparel.com/
Art of Where is great for a few things but not when it comes to leggings. I had an issue where I had designs that needed to align at the seam to appear correctly across the back. When I spoke to customer support they informed me that when they are sewing the designs, they are incapable of turning the fabric over to ensure they are being aligned correctly. They did offer me credit for the designs that had already shipped but they offered no real assistance in helping me resolve the issue of my design and printing them correctly.
Printful, however, was accomodating and their support team was flawless. Received a printed test product from them within 2 days time and it was exactly as I had envisioned. They are a bit pricier but for the help and support they offered, I would take them over Art of Where any day.
Excellent leggings!
From my facebook page (@pastelaes):
"Ok guys, I really have to tell you something. These leggings. I wore them today and I just have to say that they are the most comfortable and beautiful leggings I have ever worn. I sell them printed on demand at pastelae.com and ordered a couple for myself to sample the quality, they are a little pricier than stuff I usually buy even with the seller discount, but they were actually way above my expectations. I get them from ArtofWhere and every seam was thick and juicy and the colors were perfectly pastel soft but clear and the thickness of the fabric was insulating but breathable (tested in -20 c and my legs didn't fall off) and the stretch and smoothness of the fabric makes me go "it feels like I'm wearing nothing at all" and wiggle my booty at ppl. I awkwardly tell ppl to feel my pants and they do and get shocked and awed at the sleek spandexy goodness. They are almost completely opaque when stretched and the colors go all the way through. The sizes were regular, I ordered size small and usually go XS, they were tight and fit with heavy waist band, yet comfy. For slack and mobility order a size up, for sexy strangly tightness order regular.
The processing and shipping time is ofc long, as with all print on demand, about a month, but shipped from Canada to Sweden with no hassle or extra fees.
I didn't try the yoga pants version but everything I've seen so far gives the impression that they deliver on the quality.
They are now my favorite item to wear for beauty, work, workout or slackout, not just saying so to boost the shop, I will wear these out for real."
Amazing quality!
I ordered a beanie and pair of leggings and the quality was outstanding. Much better than department store leggings. I usually hate wearing leggings because they fall down and are uncomfortable, but these are really thick and the print is amazing. I am comfortable wearing them unlike past brands I have tried.
My customer ordered a tote and a beanie and she loved hers as well. She says the stitching is really sturdy and well made.
The staff is really friendly. Even though it took a few days for them to get back to me, they handled my case very well and professionally.
I honestly have no complaints. All I have is praise.
The turnaround times are rather long, but this to be expected with most POD services. The product is worth the wait.
Finally found something that works!! Great!!!
your site doesn't work, can't see your product because üpdate your browser". well my browser is updated, i've just installed the windows and using what you demand...
Horrible. I've sent contact request for tech support with no response. The site itself is horrible and tells you to keep downloading chrome. The site simply does not work.
Finally found something that works!!
We love Art of Where's products! The quality is great and the ordering process is easy. On a couple of occasions an order has been delayed and we have had to phone, their customer support is fast and reliable. Highly recommended!
I absolutely love this app. It is easy to use and simple to set up. Top quality mockups and provide a great service. Love the fact that it is so simple and affordable to create original pieces without all of the hidden costs!
Art of Where has some beautiful product options, the pieces I've ordered personally have been excellent quality, and the sync system is smooth. Since signing up six months ago they've added 3 new product options and their design system keeps improving. I highly recommend for someone looking for apparel options besides t-shirts.
This review is on the application itself, I was able to follow the instructions fairly easily and produce beautiful works of art. They have a great variety of products available for customization. They actually have an area where you can get screenshots of the finished product for advertising on Instagram and other Internet sources. I would strongly recommend this application and in my opinion it stands out far above other applications I have looked at. I have not placed my order for my items yet so am making this review based on the app itself and the ability to create beautiful items that I am confident will draw people to my site.