BEWARE ART OF WHERE - THINK VERY CAREFULLY BEFORE USING THIS DREADFUL COMPANY! I wish I could give a zero rating, I don't even want to give it 1 star.
Customer services is HORRIBLE - emails go unanswered for WEEKS. If you are lucky enough to get a reply it's weeks later and they don't even bother to answer all your questions (and you will have a LOT of questions because their website has nouseful info or tutorials and the "design lab" is a joke).
The mockups are UGLY and the images generated are tiny with a grey background. I've wasted 3 months trying to get set up with this company because I'm forever waiting on customer service to reply to my questions. I set up an Etsy store as well and the integration just didn't work, what a waste of listing fees.
The Shopify app integration stopped working too and it took a long time for them to fix. Art of Where please get your act together and stop taking orders until you get your customer service sorted out. Do you really think it's acceptable to run your business this way? To takes weeks to reply to simple questions?
Shopify should ban you until you get your act together. Such a waste of my time and I was relieved to delete this app for good. Please also read other reviews about this app - many other people have the same issues as me too.
We do appreciate all the feedback about these issues. We do also apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times.
As for the integration issues, we try to fix these as soon as they come up and the team is always checking each system to make sure there are no forgotten problems. The issues are typically specific to one customer and the way they setup their store so our customer service tries to help as much as they can and then forward it to the developer team if they can't help any further.
We are currently working on adding new guides on how to use each integration as well as other guides about different areas of our site in the coming months. We hope this will help with any issues future customers may have.
We're sorry you had a bad experience with us and I will hope you will consider us again in the future. We will do our best to help you with your integrations if you do.
Corvette Clothing Store by CCF
Terrible service so far. No longer picking up phones. Not responding to emails. No ETAs on DTG products. The first orders from what I'm hearing are completely messed up. I've sent multiple emails but cannot reach them to straighten this out. It looks like I may have made a mistake but time will tell.
Art of Where, please get your act straight or stop taking orders until you do.
We do apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times.
We do see in our system the issues with your order and we have sent you an email with updates. However we have not heard back from you.
We will be happy to help you with your orders if you reach out to us again.
* Not had a single order without issues. Covid is being used as a crutch for extremely bad customer service. No phone, robotic half answered questions. The only thing that goes fast and smooth is your payment to them.
*I have orders that have been "in production" for over 30 days. Still waiting.
*Takes forever to hear from customer service and then its a half answer avoiding the question all together. Not just once but over and over again.
*Spent a lot of time designing and incorporating with site. Then without notice items vanished from the site when they decided to discontinue. NO NOTICE. Don't use them for any of the art prints - canvas, acrylic, print, wood
* Masks are 6 weeks and waiting stil
We do apologize for the changes to our items list. These changes were made during the shut down due to COVID-19 and our suppliers. It made it impossible for us to continue to carry those products. As soon as a change was made we did send out a newsletter letting everyone know about the change.
We do also apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times.
As for our production times it did take a while to catch up due to COVID-19 and all the measures that had to be put in place. However almost all of our items are now back to the normal pre covid production times and we have an updated list of all those times here https://artofwhere.com/info/production-and-shipping
Please reach out to us if you have any questions. I hope you will consider us again.
The Bandana Blanket Company
***Danger - Use at your own risk.***
This app cost me everything! It accesses and shows products from other Shopify applications unrelated to AOW. DO NOT remove them from this AOW app or it also deletes other applications merchandise from your Shopify store.
I don’t know why they need to see or access my other app products, but they area all gone now. I lost 1 years work. A years/5k+ in adverting investment. 350+ products gone form my store. Each was my own print on demand design with specifically written SEO optimized descriptions, extra mockups created 1 at a time. All is gone. I put all I had into this shop for a year. I am an older lady and this was my only income. It’s all gone.
To be clear, Shopify Tech ran a test with their own mock store and got the same tragic result. This is on AOW!
Cool products and eco attitude, but absolutely not worth it. Again, use at your own peril.
Thank you for your review. In our dashboard you will see all products that are in your Shopify store, whether or not they are from Art of Where. The reason for this is that customers may have created listings for AOW products in Shopify, and they would like to connect them to the AOW product in the dashboard so that orders can come through automatically for those products. The actions you can apply to an item in your dashboard are 1) View on Shopify, 2) Ignore product and 3) Delete from Shopify. If you select Delete from Shopify, the product will be deleted from Shopify. You will no longer see the item on Shopify as you have removed it. We hope this clarifies what actions you can take in our dashboard. If you have any questions or concerns, please email us at email@example.com
There should be certain apps to be banned from Shopify, Art of Where is one of them.
Emer Jones Apparel
AVOID THIS POD COMPANY!!
Before you download this and start setting up with them, I suggest you look elsewhere.
There are many issues with this app, but the main one is Gail, the ONLY support person to talk to, she also doesnt care about your issues with their app. They don't seem to care about customer support at all in-fact.
Their design lab is NOT a design lab. The whole thing needs to be redone. There is no design in their lab at all, all it does is puts your design you already made in PS onto a tshirt template which you then just move it around to position it. You cant do anything to your designs at all, you have to then exit it, reedit your design then re upload it then wait for the app to render that new edit onto their very pixelated and low quality image mockup.
The mockup images it creates and imports to your store are very low quality.
The images are all stuck onto a grey background (Not white) There is no way to export the images as transparent background, all you can do is upload your own backgrounds or use their own 90's styled backgrounds.
The products are quite expensive and leaves no room to make a profit.
When importing into shopify, you cannot choose where the products go, you cant change their price, product type etc.. It imports the proudtcs with their own specifications, vendor, product type, price variants etc
The imported products are all active already when pushed to the store. So you edit them to fix their price, variants (because AOW create their own variants of your shirt without telling you and pushing those to your store too!
Overall Very horrible experience and will never be trying these guys again.
All the work put in to this app, only for Gail to be rude and not care that their app is causing a lot of problems.
I hope this review saves someone else time I wasted.
Horrible. I've sent contact request for tech support with no response. The site itself is horrible and tells you to keep downloading chrome. The site simply does not work.