Art of Where ‑ Print on demand

So far I have been selling their silk scarves and tea towels. I am completely delighted with the printing and product quality, production times, fair shipping prices and nice packaging. I use a few different providers for different items, but Art of Where is definitely my favourite drop shipper. Many of the items are more expensive than the competitors, but the quality matches the price. My customers need to be wowed, and Art of Where wows them.

I like most of the products, the quality is great! I love that it is Canadian, and you have plenty of options for artists so you can have all from the same company
Expensive shirts, and we have to manually integrate the products...
I still have a glitch for paiement.
I wish it could be more automated!

DO NOT USE this app if you want to have happy customers and keep a good reputation. Shopify should remove this app, do some research before you use this company. I would give this app a minus zero if the option. Customer service is virtually non existent. You wait days for a response. One of my product is stuck in production since before Christmas and no updates. Finally got a response- excuse - that item didn't pass quality control (meaning they made an inadequate product) which this excuse is used for all items "stuck in production". A remake will not be ready until Jan 10th or who knows when. They refuse to refund and I wasted a lot of time and money integrating products with various platform including shopify. I have to deal with refunds and very unhappy customers thanks tho this completely inadequate company. This was the second time I gave them a try and experience is even worse. DO NOT WASTE YOUR TIME OR MONEY! WORST PRINT ON DEMAND COMPANY I HAVE EVER COME ACROSS! Art of Where replied below but but here are the facts. I do appreciate quality control, but that does not matter much if I don't get updated and my customer does not receive the item and cancels. An update from Art of Where would have enabled me to communicate with the buyer and at least try to keep a happy and repeat customer. The order for this item in question, which is also sold in my shopify store, was placed on 12-17-2020 and still this order was "in production" on 1-6-2021. That is not 10 days. The fist reply was within two days after I inquired and I was told the item will ship on 12-31-2020. The second reply to another one of my emails took 4 days to get a reply and I was told the item will ship on 1-1-2021. This is not acceptable particularly without communication. There is no communication unless you initiate, no updates unless you initiate, and then there is an excuse as you see below without every even contacting me to maybe resolve this. It seems this company does not care about dissatisfied customers and only replied here because I decided to share my experience and this is visible to shopify show owners. I didn't even expect a refund as I read from other review that this company does not give refunds. So thank you for doing that in my case Art of Where. Very sad so see this lack of concern as I would have loved to give this company a second chance.