The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I like this app. I used to love it.
I got on board with Artistry when Luis had just launched it, it was promising, it needed work but it definitely had potential. there was a lot of talk about Special AI that helps sell more products to your customers and when you contacted Luis he would respond instantly and really push the level of support through the roof to help you. Best of all was the commission based pricing structure that meant they would earn as you would earn so you knew they were really entwined in giving you a better product.
Fast forward a few months and not much has changed with the app itself. The Dropbox integration is a really good addition that saves time - this is probably the most unique thing about the app and i haven't found it elsewhere (yet...).
Other things have changed though. All that talk of specialist AI (Frida was it??) has completely gone. The pricing increased by changing the structure to a minimum payment and then commission based when it goes above that. The commission rate is very high compared to other apps of this type on the market.
The back end is quite clunky and difficult to understand until you fully get your head around how it works. It took me several weeks to work it all out and I'm not exactly a technophobe. The whole product template creation process is not very intuitive at all, there is no flow to the situation.
And so to the Support. Cindy is a co-founder and the support Guru. She is really helpful and always responds, the problem is that as artistry has expanded Luis still seems to be the only developer and when things go wrong with the app it can take a long time to get fixed (it doesn't happen often but it does happen). It feels like Luis concentrates his attention on those customers that are paying extra for customisation of the template (quite rightly in his eyes).
IN SUMMARY: Artistry has let things slip recently. They started off so well and maybe its just growing pains as they get bigger, but they need to up their game to compete with newer, cheaper and more polished apps like Zakeke.
It's a great app with tremendous potential! Once you understand the workflow, it is relatively easy to build a good looking product builder. But the options within the app are still limited, and the website implementation on shopify sites is rather clunky. BUT IT WORKS!
To see how I'm using it, check here: www.fusedfootwear.com/products/design-your-custom-sparks-copy (and wait for that button to change -_-)