Artistry.io

Very poor support.

Tried to reach out to them several times via phone and email, reinstalled the tool but it's still not working.

First I want to say I like what and how this app looks to work and would love to use it.

I had issues installing the app and Luis helped to get the setup somewhat complete after 4-5 resets of the app. Once I was able to get the customizer working and wanted to test I could not get the customize and add to cart button to present correctly. there would be 2 buttons 1 was customize and add to cart the other was just add to cart.

I tried for almost 4 days to communicate with support with no responses. I tried to follow the instructions but I did not have the lines of code they were explaining. On the 5th day I receive an email stating that I need to add something. I looked for a CSS file but didn't have one so I asked them to send the invite.

"I checked your product page and your theme uses a very rare naming convention for the "Add to Cart" button, so the App cannot find it. If you are familiar with css, can you add the following css class to the "Add to Cart" button: artistry-add-button? If not, I can send you a Shopify Staff invite so you authorize us to do it for you. This should take care of the problem. "

When I said yes please send they sent the request then proceeded to NOT log in and just stated the following:

"Unfortunately I won't be able to complete this request before your free trial expires as I estimated because the required changes are more that I thought would be necessary. I apologize about the inconvenience but I've gotten a lot of unexpected work tasks during the last week that I have to prioritize at this moment."

This is not good support (I have 20 days still in the trial BTW), it sounds like this would be a simple fix that you were willing to assist with and now you change you mind and ask me to uninstall the app.

Again I would love to use the app but support does not want to make their product work correctly so it can be used.

If support does in-fact decide to assist then I will revise my review as I do like what the app has to offer.

Feel free to reach out to me if you have any questions..