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Art S. is a making a lot off effort to listen to customer needs and when it is possible they are quickly implementing the necessary changes. Our team finds their service friendly and the response time is within 24h in general less than an hour given the time difference. The quality of their products is good ! We will continue working with them.
Update: I have screenshots of ALL emails to Lucy, I even made and received an order, so I definitely was a customer. I'm appalled that this is how you reply to the complaints. The app has been deleted, and I will not be replying to any further messages from you, waste of my time.
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I had high hopes for the Artshiney app when integrating it into my Shopify store. However, my experience quickly turned sour due to several critical issues.
Initially, I received responses to my queries while setting up products, but then they stopped responding altogether. Despite reaching out multiple times with important queries regarding payment management, I received no response. This left me in the dark about how payments are handled, with each order seemingly treated separately and paid for individually. The absence of Artshiney orders on the order page added another layer of complexity to the process.
The product catalogue provided by Artshiney is very unclear. Many products had numerous variations, sometimes exceeding 10 options, yet the descriptions failed to clarify the differences. Many seemed identical, sometimes differing only in finish. This lack of clarity made it challenging to distinguish between similar items, forcing me to manually sift through them to avoid flooding my website with redundant listings.
In light of these issues, I have decided to remove the Artshiney app from my Shopify store and discontinue any plans of using them as a supplier. The lack of responsiveness severely eroded my confidence in their services. For any business seeking reliability and support from their suppliers, I would advise looking elsewhere.
According to your feedback, we have done research and investigation. We have several doubts. Why do you give us such an untrue evaluation?
1. Our customer service team usually responds to merchant messages within 24 hours. We have verified that you have never contacted us or consulted us. If you have, please provide screenshots to prove it.
2. You just installed the APP but never registered an account, which means you have never used our app at all, but you came to give us a review.
3. Order payments in our app can be paid individually, and the order list also supports batch payments, but you said that we only support single payments.
4. We are an app focusing on jewelry production. The product catalog is very clear, including customized jewelry, necklaces, earrings, bracelets, foot ornaments, and rings. We have less than 10 product categories, but you said that we have more than 10. Have you really experienced our app?
5. There are still many doubts in your evaluation, so we will not list them one by one.
So you are our competitor? Or because we do not use any of your services, so we give us such an untrue evaluation?
I love the quality of Artshiney's products and any issues incurred are dealt with by Lucy. Efficient and responsive customer service.
ArtShiney's professional team was very attentive in every link, ensuring that every detail met my requirements. Their accessory brand customization function also helped us gain more attention and praise in the market.
18K gold rings and necklaces from Artshiney have a very high perceived value. I can confidently sell them at a premium price while still keeping customers satisfied
My customers often ask for hypoallergenic options, and Artshiney’s S925 silver jewelry has been the perfect solution. Zero complaints, only repeat orders.
Personalized name necklaces are one of my best-selling products. Customers love having their names engraved on them, and the quality is always great. S925 name custom jewelry is rarely made by factories, but I was very careful to find them.
I'm looking for the right jewelry supply for our store, and as the head app for jewelry supply on the shopify app market, they were easily found by me. Their 18k gold collection jewelry and pearl collection jewelry, the quality and details are really amazing.
It's an app dedicated to jewelry distribution, and the platform is excellent. They provide a convenient and efficient way for users to enter the industry and successfully sell high-quality jewelry. If you are looking for an app focused on jewelry distribution, I highly recommend you to try this platform. Because of their excellent service in every aspect, I am happy to take the time to give them a 5-star review
Artshiney’s 18K gold jewelry sells extremely well in my store. The quality is consistent, and my customers always leave positive feedback about the shine and durability
I was truly impressed by how easy it was to browse ArtShiney's products and seamlessly customize them for my store. The integration with Shopify made it easy to add products directly, saving me a ton of time. I especially appreciated how ArtShiney clearly displayed each item's fulfillment costs, sales price, and profit margin. This level of transparency is incredibly helpful.
