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App not working correctly, the support is not answering. Do not recommend.
Dear Jaroslav,
I want to start by saying I’m truly sorry for the delay in my response and for not keeping you updated sooner. That was completely my mistake, and I understand how frustrating this must have been for you.
We received your request last week and discussed it with the team right away. The current reorder suggestions use the same min and max inventory levels for all products, but we’re updating it to suggest reorder quantities based on each product’s specific settings.
We’re working hard to complete this update, and I promise it will be ready by the end of this week.
I can’t apologize enough for letting you down, and I really hope you’ll give us another chance to deliver the solution you need. Please don’t hesitate to reach out if you have any questions or concerns—I’m here to help.
Thank you for your understanding.
At first this app seemed so promising. All the right reports, features and data points. After the initial excitement of finding a reliable inventory management reporting app, we found that it was way too slow to use. Reports took way too long to generate and navigating the app took eons to load after every click or would straight out give an error message that the data or report couldn't be loaded.
Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you encountered with our app. After a thorough investigation, we identified a system issue on the day you installed the app, leading to the performance problems you experienced.
I’m pleased to inform you that the issue has been fully resolved. If you consider reinstalling the app, I’m confident you’ll find it now operates smoothly and efficiently.
We greatly value your business and hope to serve you better moving forward. Thank you for your understanding and for considering giving us another chance.
They have taken away edit columns, I guess that was easier than to make them work correctly. Will be cancelling AI Inventory Management before it bills again. Pretty much useless!
Thank you for your feedback and I apologize for the inconvenience you've experienced.
I'm sorry to hear that you had trouble finding the edit columns feature. I want to assure you that we have not removed this feature. Instead, we've relocated it to the top right menu for easier access. I understand this change may have caused some confusion.
Our team is more than happy to guide you through the process and ensure you can use the feature seamlessly. You can chat with us directly through our live chat on the app, and we'll assist you promptly.
We value your feedback and are committed to improving your experience with our app.
Best regards,
Steve
Founder and CEO, Assisty
We use this app only 1-2 times a year and every time we open the app, it always does not work. Very disappointed.
Thank for your review.
I’m Steve, the founder of Assisty. I apologize for the issues you’ve experienced with our app.
I understand that you’ve encountered problems with data synchronization on the free plan. Please reinstall our app. I assure you that we will do everything possible to ensure you can use our app to get the data you need.
Thanks,
Steve