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Customers keep getting stuck on the Upsell page for hours without receiving a confirmation or getting their products. Also this app slows down my website immensely with the product add-ons and the developers just wrote it off as not being an issue on their side even though the issues are directly pointing towards the add-ons on this app
Hi, the expiration time for post purchase offers is 1 hour by default and order's hold should be released after the offer expires. You can change the expiration time in the Settings page.
I checked your store but the add-ons are loading almost immediately, in less then 1/5 of a second. Could you explain how it slows down your store? I checked our support logs but couldn't find any complaint from you or conversation about this.
Overall, you were a pretty happy user and even left us a 5-star review. Sorry for letting you down and would be happy to help anytime.
One of the best customer services out there ! Quick to respond and very helpful.
The App in itself has very practical services and enticing widgets !
Outstanding supporting team with great customer service. And special credit to Yusuf, I could understand how the app works.
Yusuf is doing a fantastic job and is a very friendly guy. Had some questions with placing the widgets and he answered all of them. The app is great and has all features that I want. Could not be more happy with this app. Would even pay for that kind of app! 6/5
I needed assistance & got someone right away who was very helpful! I would recommend this app as it seems very user friendly.
I really liked the app! Not like the average FREE app on the store. Was easy to install. Intagrated really well to my design.
Responsive support!
J'ai utilisé l'application pour créer des bundle et elle est facile à utilisé et le support est toujours présent pour nous aider
Wow! One of the best developers I've had the pleasure of dealing with on Shopify - someone who is eager to help you find a solution. Great quality app and really strong support. Absolutely recommend.
Ottima app, semplice da usare, assistenza velocissima e fa tutto quello che promette! Nessun aspetto negativo da segnalare.
One the best apps I have used in Shopify. Simple yet so effective. Definitely recommend it. Looking forward to more apps from this team.