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I was charged $20 for a “1 usage fee” even though I uninstalled the app within the trial period. I contacted customer service through live chat to request a refund, and the representative said he would ask the billing department to process it. However, one month later, I still haven’t received a refund. I don’t understand how this app has a 4.8/5 rating with such poor business practices.
Hi there, I’m sorry for any confusion. We did process your refund as a courtesy, even though it was outside the trial period. If you’re not seeing it in your account, please ...
App is down for whole day, all functions are not working, no response from email, no services?
Very bad support
Hi there, apologies for the bad experience however, as I have mentioned in our conversation, we don’t send collaborator requests when unnecessary. It is sufficient to use a ...
The worst app I have ever come across. They wont intimate you even if the app stops working. There is no system even to find out whether app is working. DONT WASTE YOUR TIME on this app
In response to the reply : When I purchased the app, it was free , after that when it became paid ,there was no intimation. Also shockingly there is no intimation even the app . so how will a customer find out . ...
Hi there, as we've mentioned in our live chat, the app is not working in your store because you don't have a subscription with us. I am sorry but we're a business as well, ...
was free but now very overpriced. much better options out there now for free apps that actually do the same thing but better
The app doesnt support multi-language stores
Customers keep getting stuck on the Upsell page for hours without receiving a confirmation or getting their products. Also this app slows down my website immensely with the product add-ons and the developers just wrote it off as not being an issue on their side even though the issues are directly pointing towards the add-ons on this app
Hi, the expiration time for post purchase offers is 1 hour by default and order's hold should be released after the offer expires. You can change the expiration time in the ...
The app is ok but you get no help in customizing the options! You get stupid answers e.g.: "try our product addons widget"
Not recommendable!
I wish you could've talked to over 2,000 merchants we have assisted in our support channel so far and they all would tell you there is a misunderstanding here :) we offer ...
UPDATE: The app owner used my data to stalk me via Facebook. I downloaded this app expecting to be able to create a product bundle where the bundle is a product itself. But this program doesn't do that. After I uninstalled the app because it didn't meet my needs, the creator of the app reached out to me and claimed it did do what I looking for, so I tried the app again. It still didn't do what I ...
Hi, apologies if we wasted your time but you left us a message saying "I just want to create bunldes of 3 to 5 products” and did not mentioned you wanted it as separate ...