Atelier | Private Sales

Thank you for taking the time to share your experience. We’re sorry your first impression of Atelier wasn’t a positive one, and we completely understand your frustration.

Atelier supports a full theme integration, providing you with access control over specific products or collections. The option you selected provides additional control over product visibility, merchandising, promotions, and sale-specific content, but it's just one of many ways to deploy a Showroom: Other options include hidden URLs or private subdomains. It sounds like our setup flow didn’t make that clear enough, which is something we’re actively improving.

Usage charges only apply when a sale is hosted on Atelier’s infrastructure. When using the theme integration, there are no per-sale fees. We recognize that this distinction could be communicated more clearly during onboarding.

Regarding the charge, the free trial includes access to build and preview Showrooms along with any other features our Enterprise plan provides. We're always happy to extend the free trial period if more than 7 days are needed for testing. That being said, publishing a live sale requires a paid plan, and it appears that our Advanced plan was activated during setup. While this is working as intended, we understand how the experience can feel confusing if the difference between previewing and launching a sale isn’t obvious.

Most importantly, you were charged for something you didn’t ultimately use, and that’s not the experience we want anyone to have. We’ve already reached out directly and have issued a full refund.

We really appreciate your feedback and are using it to improve both the product and the onboarding experience.