Atomic Returns

Since Return Magic was being retired we needed to find a solution to take its place. While we have not been using Atomic Returns very long we have already processed a few returns through it and it seems to be a great replacement. Support has been quick to answer questions so far and we are happy with the functionality.

Edit July 2025.. Support continues to impress me. They are quick to respond and make necessary adjustments with customizations or tweeks that comes up.

Atomic Returns makes the returns process simple and easy. Automation is very important to us and Atomic Returns has exceeded our expectations. If we need something tweaked or changed they respond very quickly. They have added new features when we suggest them and have been very easy to work with. We highly recommend this app for easy custom returns on shopify.

Amazing team and app. We have been using Atomic for years starting when they had just launched. Continuously updating the app and always open to feedback.

Atomic Returns has been great. They are always super responsive and open to feedback. Their customer support has been great. The app itself is easy to navigate and intuitive.

Always very quick and helpful customer service! Can't see us switching to another app for returns any time soon (if ever!)

As a company looking to build efficiencies and scalability, Cricket has significantly reduced our manual CX and Operations workload by automating the returns process, aggregating returns data and providing an on brand, seamless customer experience. The platform enables us to be more strategic with our returns by providing visibility to areas that require attention, and facilitates a fast response. The Cricket team is prompt to respond and supportive of our company's initiatives and needs.

The support team is amazing! They are always prompt to answer and have made many changes at our request to help make it easier for us and our customers to navigate through the return process. I really appreciate their willingness to quickly address any problems we are having.

We tested many different return apps and were pretty unsatisfied with a lot of them, since we are a business with special needs for returns in general and we had the feeling that many apps were just in for the quick money. In the end it was the first impression, that made us choose atomic. From the first second, Liesl tried everything to help us setting the app up and running before even thinking of charging us money. Also Atomic was the closest to our needs but still needed some customization. But even that is no problem at all! Liesl and Alex help us with every customization we need to give our customers the best experience possible. Highly recommend this app and the awesome staff behind it!

We added the Cricket Returns tool about 6 months ago and have not been disappointed. This tool makes returns processing very easy and efficient. The Cricket team has been great helping us fix any issues and are continuously improving the tool. We highly recommend Cricket Returns.

This app has been such a game changer for us! Liesl has been wonderful to work with. Reasonably priced for a top notch product. A must for any business with returns!