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"I was promised white glove service when I signed up and pitched that there would be some hand holding by a dedicated team member to get me going on their platform, with regular follow-ups during my use of the app. That never happened. I went from someone contacting me non-stop to get me to sign-up to being ghosted by customer support staff with no follow-up and no training. I am not happy and would not recommend using this app because of this."
Same thing happened to me. Noone is ever in the same position . Employees keep leaving.
I was also was told to sign 3 years and I neber sign more than one and I was promised by Christine that if I had any issues she would let me out of the contract.
Also they suggest the texts to help you and when I did that my bill was $2500 a month when my bill was supposed to be under $500.
Shame because th app is easy to use. BUT ZERO customer service and they dont provide what they offer
Great support and guidance from staff on how to implement new ideas. App was easy to install and journeys work great!
Thank you for your feedback! We're glad to hear that our support team has provided you with valuable guidance for implementing new ideas and that the app installation was a breeze. It’s great to know that the journeys are working well for you. We’re here to support your continued success and innovation!
Users have reported an increase in ROI and effective reach to customers through the text program provided by Attentive.
Thank you for sharing this feedback! We’re thrilled to hear that users are experiencing increased ROI and effectively reaching their customers through our text program. It's our goal to empower businesses with the tools they need to succeed, and your insights reinforce our commitment to delivering impactful solutions. We look forward to continuing to support your growth!
I was promised white glove service when I signed up and pitched that there would be some hand holding by a dedicated team member to get me going on their platform, with regular follow-ups during my use of the app. That never happened. I went from someone contacting me non-stop to get me to sign-up to being ghosted by customer support staff with no follow-up and no training. I am not happy and would not recommend using this app because of this.
I kept getting messages from the sales encouraging me to try the app, but when I pressed for additional information, all they would provide me was asking for a "20 min call." Eventually, I installed the app and tried it out, but I was horrified to learn that I couldn't use it and that I had to schedule a "20 min call" with them in order to use it.
Since I started using Shopify in 2016, I have never encountered a user experience quite like this one. They are unable to easily contact the user. Install the app and give it a try if you want to confirm my review.
I can't say enough good things about Attentive. They have been our favorite platform for years.
Not only do they offer an incredible product with a seamless shopify integration, but they are second to none when it comes to customer service. the In-app white glove service is awesome, and having a dedicated CSM that is very hands-on is absolutely amazing.
I recommend Attentive to everyone!!!!
Thank you for your fantastic review!
We're honored to be your favorite platform and thrilled that our Shopify integration and customer service have made such a positive impact on your experience. Our team strives to provide top-notch support, and it's great to hear that the in-app white glove service and dedicated CSM have met your needs.
Your recommendation means the world to us, and we look forward to continuing to support your success!
They deal terribly when you decide to go. They didn't release our list on time and porting the number takes weeks (unnecessarily). Their prices are higher than everyone else with almost no advantage (we didn't see any increase in numbers, etc).
We've tried Emotive and Postscript as well, and I'd rate Attentive as the worst.
Attentive has been a great partner to work with. They have helped our text program go from very slow and minimal, to a program that really does reach our customers and send them relevant texts. Their integration team was great to work with, and their continued support and partners have helped us many times. If you are looking for a partner to help with your text program then Attentive will be a great partner. Thank you!
Thank you for your fantastic review! We’re delighted to hear that Attentive has transformed your text program into a powerful tool for reaching your customers with relevant messages. It’s wonderful to know that our integration team and ongoing support have made a positive impact on your experience. We appreciate your recommendation and look forward to continuing to be your trusted partner in SMS marketing!
We've been with Attentive for over a couple of years now and we've had a great experience working with the platform & our account managers. The platform is easy to navigate, they have plenty of resources available on how to optimize your sms/mms marketing strategy, and the campaigns/journeys/signup units are easy to set up! We've definitely seen an increase in ROI since we've made the switch. Not to mention, their White Glove Service is extremely helpful in answering our questions and concerns.
Thank you for your wonderful feedback! We're thrilled to hear that your experience with Attentive over the past couple of years has been so positive.
It's great to know that you find the platform easy to navigate and that our resources have helped optimize your SMS/MMS marketing strategy. We're especially pleased that you've seen an increase in ROI since making the switch. Our White Glove Service team is here to ensure you have the support you need, and we look forward to continuing to assist you on your journey!
We are an established brand and made the switch to Attentive over a year ago. Their onboarding team was organized and our reps (currently Marc) really add value to our SMS marketing. We've never had an issue with the platform and even the AI recommendations for text campaigns provide very good examples that we often use over our own planned copy.
Thank you for sharing your experience! We're delighted to hear that your switch to Attentive has been smooth and positive over the past year. It's fantastic to know that our onboarding team and your representative, Marc, have added value to your SMS marketing efforts. We're also pleased that our AI recommendations have provided useful examples for your campaigns. Your feedback motivates us to continue delivering a platform that meets your needs, and we're excited to support your ongoing success!