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We are an established brand and made the switch to Attentive over a year ago. Their onboarding team was organized and our reps (currently Marc) really add value to our SMS marketing. We've never had an issue with the platform and even the AI recommendations for text campaigns provide very good examples that we often use over our own planned copy.
Thank you for sharing your experience! We're delighted to hear that your switch to Attentive has been smooth and positive over the past year. It's fantastic to know that our onboarding team and your representative, Marc, have added value to your SMS marketing efforts. We're also pleased that our AI recommendations have provided useful examples for your campaigns. Your feedback motivates us to continue delivering a platform that meets your needs, and we're excited to support your ongoing success!
Attentive is a terrific SMS marketing provider. Their white glove service is unmatched and has been critical for my lean marketing team. They are an internal part of our marketing communications and their employees have all been amazing to work with. They do a great job at providing you with helpful resources and tools!
Thank you for your kind words! We're so glad to hear that you consider Attentive a terrific SMS marketing provider and that our White Glove service has been essential for your lean marketing team. It's wonderful to know that our team members have been a valuable part of your marketing communications and that our resources and tools have been helpful to you. Your feedback inspires us to keep delivering exceptional service, and we're excited to continue supporting your success!
We've been using Attentive for a few years. Their Shopify integration is easy and seamless.
We can also always count on their White Glove support to help us if we have any questions or need help.
Thank you for your feedback! We're thrilled to hear that your experience with Attentive over the years has been positive, especially regarding our easy and seamless Shopify integration. Teamwork makes the dream work. :)
It’s great to know that our White Glove support team has been a reliable resource for you whenever you have questions or need assistance. We're here to help you continue to succeed, and we appreciate your trust in us!
Our experience with Attentive has been highly positive. The team we work with is consistently helpful, insightful, and a pleasure to collaborate with. White glove is quick and easy to contact if we have questions. The user interface is user-friendly, and the company regularly introduces new product releases. We would highly recommend Attentive.
Thank you for your positive feedback! We’re thrilled to hear that your experience with Attentive has been so rewarding. :)
It's great to know that our team has been helpful and insightful, and that the White Glove service has made it easy for you to get assistance. We're also glad that you find the user interface user-friendly and appreciate our ongoing product updates. Your recommendation means a lot to us, and we look forward to continuing to support your success!
I kept getting messages from the sales encouraging me to try the app, but when I pressed for additional information, all they would provide me was asking for a "20 min call." Eventually, I installed the app and tried it out, but I was horrified to learn that I couldn't use it and that I had to schedule a "20 min call" with them in order to use it.
Since I started using Shopify in 2016, I have never encountered a user experience quite like this one. They are unable to easily contact the user. Install the app and give it a try if you want to confirm my review.
Thank you for your feedback. We apologize for the frustration you experienced during the onboarding process. We aim to provide a smooth and helpful user experience, and it's clear we missed the mark here. We'd love the chance to make things right and ensure you get the most out of our platform. Please reach out to us at growthstrategy@attentivemobile.com, and we'll be happy to assist you further. We're here to help!
We've used Attentive for 3.5 years now, and they have continuously impressed us each year with their innovations in the SMS/email space. Their support team is top-notch and will make setup a breeze. Can't recommend them enough!
Wow 3.5 years! Thank you for your wonderful review! We're thrilled to hear that your experience with Attentive over the past 3.5 years has been so positive and that our continuous innovations in SMS and email have impressed you. It's great to know that our support team has made the setup process easy for you. Your high recommendation means a lot to us, and we look forward to continuing to exceed your expectations!
As a platform it has been excellent in executing our marketing messages out to users. It also has robust segmentation possibilities and provides quality reports/data for us to review. One fall back is the integration segmentations can have issues.
Thank you for your feedback! We're glad to hear that Attentive has been excellent in executing your marketing messages and that you find our segmentation capabilities and reporting valuable. We appreciate your note about integration segmentations and have taken note of your pain points. We will work to address any issues to enhance your experience.
Your insights help us improve, and we're here to support your success!
Attentive has been a top notch SMS provider. It's super easy to use and the White Glove support is second to none. Chat is always available so you never have to feel stuck, you can always get an answer. Reporting is great too.
Thank you for your fantastic review! We're thrilled to hear that you consider Attentive a top-notch SMS provider and that you find the platform easy to use. It's great to know that our White Glove support and chat availability have made it easy for you to get assistance whenever you need it. We're also pleased that you're satisfied with our reporting features. Your feedback is greatly appreciated, and we're here to support your continued success!
Billing transparency is equal 0. For some weird reason one can not see detailed billing or find exact cost for anything in the account home. Billing invoices are emailed from another system, instead of being visible in the account, no billing history ... nothing. When I think better that must be intentional. Of course, prices might be somewhere in the contract, but who looks at the contracts.
Also revenue contributed to the app is incorrect, overestimated. We have lot of revenue from new customers, and of course new customers subscribe to SMS ... attentive attributes every new purchase to the attentive generated revenue.
They deal terribly when you decide to go. They didn't release our list on time and porting the number takes weeks (unnecessarily). Their prices are higher than everyone else with almost no advantage (we didn't see any increase in numbers, etc).
We've tried Emotive and Postscript as well, and I'd rate Attentive as the worst.
expectations. Your feedback is valuable, and we’d like to address these concerns directly. Please reach out to us at growthstrategy@attentivemobile.com so we can assist you and improve on the areas you’ve highlighted. We're here to help.