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Attentive is great! Easy to use, their team is awesome, and SMS performance since switching to Attentive speaks for itself!
Thank you for your positive feedback!
We're so glad to hear that you find Attentive easy to use and that our team has made a great impression. It's fantastic to know that you've seen strong SMS performance since making the switch. Your satisfaction is our priority, and we look forward to continuing to support your success!
We have been using Attentive for about a year now, seriously they are the BEST SMS marketing company ever. I was hesitant at first from using sms as a new marketing tool but so glad I jumped in full force. Our conversion ratio increased including our revenue dramatically since using Attentive. Regarding their support, any questions you have they are answered swiftly and they dont beat around the bush - the team is highly educated and willing to help you in every way so your business succeeds.
Thank you for the kind review! We value the partnership you've invested in with Attentive and are ALWAYS here to help support!!
The Shopify integration is easy to use as with everything Attentive touches. Highly recommend partnering with Attentive for SMS messaging!
Attentive has been a great partner to work with. They have helped our text program go from very slow and minimal, to a program that really does reach our customers and send them relevant texts. Their integration team was great to work with, and their continued support and partners have helped us many times. If you are looking for a partner to help with your text program then Attentive will be a great partner. Thank you!
Thank you for your fantastic review! We’re delighted to hear that Attentive has transformed your text program into a powerful tool for reaching your customers with relevant messages. It’s wonderful to know that our integration team and ongoing support have made a positive impact on your experience. We appreciate your recommendation and look forward to continuing to be your trusted partner in SMS marketing!
Attentive has been a GREAT new asset to our business. The support team is great at start-up, and there for you as you go. So glad they are part of our program.
Attentive has been a top notch SMS provider. It's super easy to use and the White Glove support is second to none. Chat is always available so you never have to feel stuck, you can always get an answer. Reporting is great too.
Thank you for your fantastic review! We're thrilled to hear that you consider Attentive a top-notch SMS provider and that you find the platform easy to use. It's great to know that our White Glove support and chat availability have made it easy for you to get assistance whenever you need it. We're also pleased that you're satisfied with our reporting features. Your feedback is greatly appreciated, and we're here to support your continued success!
As a platform it has been excellent in executing our marketing messages out to users. It also has robust segmentation possibilities and provides quality reports/data for us to review. One fall back is the integration segmentations can have issues.
Thank you for your feedback! We're glad to hear that Attentive has been excellent in executing your marketing messages and that you find our segmentation capabilities and reporting valuable. We appreciate your note about integration segmentations and have taken note of your pain points. We will work to address any issues to enhance your experience.
Your insights help us improve, and we're here to support your success!
We've used Attentive for 3.5 years now, and they have continuously impressed us each year with their innovations in the SMS/email space. Their support team is top-notch and will make setup a breeze. Can't recommend them enough!
Wow 3.5 years! Thank you for your wonderful review! We're thrilled to hear that your experience with Attentive over the past 3.5 years has been so positive and that our continuous innovations in SMS and email have impressed you. It's great to know that our support team has made the setup process easy for you. Your high recommendation means a lot to us, and we look forward to continuing to exceed your expectations!
Easy to use, very 'attentive' customer service, and helps us add a lot more sales each month! Highly recommend!
If I could give no stars, I would. DO NOT use this company if you want to retain subscriber data (they took our list from Klaviyo and scrubbed everything except email and mobile number. They don't understand basic requirements like opt-in/out data. My subscriber list has three columns. It's a joke.
Design is glitchy and can't save mid-design (meaning you lose work unless you want to save and get backed out each time), customer service reps are MIA and tech support patchy. Analytics and reporting are very basic and many essential reports have to be requested (because they're gatekeeping data, I suspect because so many people are fleeing). And the best part?
They cost 2x what Klaviyo charges for a much better platform and service. They built their business by luring Klaviyo customers away with a free email service period but once that was over, are charging far more than we were led to believe. Even if it didn't feel like a bait-and-switch, they cannot justify charging so much for a pretty basic service.
Seriously causing us so much grief and after days of begging for help, we're still getting shrugs and confusion.
We’re truly sorry for the frustration you’ve faced, and we take your feedback very seriously. The issues you’ve described with data handling, design functionality, and support are concerning, and they don’t align with the standards we aim to provide. We’d like to resolve these problems and work with you to ensure a better experience moving forward. Please reach out to us at growthstrategy@attentivemobile.com so we can address your concerns directly and find a solution. We're here to help and appreciate your patience.