Attentive: SMS + MMS Marketing

Attentive: SMS + MMS Marketing

Pricing
Free to install. Additional charges may apply.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes
Rating
4.0 (38)
Developer
Attentive

Attentive's SMS-first platform helps brands engage through two-way, personalized conversations.

Build a Winning Strategy: Refine your SMS strategy as you scale with playbooks, expert advice, and guidance from our industry-leading team. Prewritten campaign templates save you time. Grow SMS subscribers faster: Quickly grow your text and email subscriber lists with our patented two-tap technology. Two-Way Journeys: Send personalized two-way messages across customer lifecycle, such as limited-time offers, new products, order updates, customer support, Text-to-Buy via Shop Pay and more.

Build a Winning Strategy: Refine your SMS strategy as you scale with playbooks, expert advice, and guidance from our industry-leading team. Prewritten campaign templates save you time. Grow SMS subscribers faster: Quickly grow your text and email subscriber lists with our patented two-tap technology. Two-Way Journeys: Send personalized two-way messages across customer lifecycle, such as limited-time offers, new products, order updates, customer support, Text-to-Buy via Shop Pay and more. more
  • Playbook: Our CS team helps you set, track, and deliver program KPIs
  • Growth: Grow SMS list faster w/ patented two-tap technology and high-performance
  • Identity: Power segmentation and personalization with rich identity data points
  • Messaging: Drive high CTRs in the customer lifecycle with personalized messages
  • Compliance: In-house TCPA experts & templates ensure your program is compliant
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes

Campaign types

Abandoned cart, Back-in-stock emails, Browse abandonment, Cart emails, Checkout emails, Custom campaigns, Pop-ups, SMS campaigns

Managing campaigns

A/B testing, AI generation, Analytics, APIs and webhooks, Automations, Email capture list, Segmentation, SMS capture list

Campaign management

A/B testing, Personalized messages, Real-time analytics, ROI tracking, Segmentation

Workflow automation

Product recommendations, Subscription renewals, Welcome messages, Win-back campaigns

Launched

July 2, 2020

Languages

English

Works with

Checkout, Gorgias, Okendo, LoyaltyLion, Zendesk, Rebuy, Loop Returns

Pricing

External charges may be billed by Attentive separately from your Shopify invoice. Learn more

Free to install

Get Started: Minimum 30-day free trial. Month-to-month and long-term agreements available after free trial.

All charges are billed in USD.

Reviews (38)

Overall rating
4
Counts per rating level
  • 82% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
April 24, 2024

I was promised white glove service when I signed up and pitched that there would be some hand holding by a dedicated team member to get me going on their platform, with regular follow-ups during my use of the app. That never happened. I went from someone contacting me non-stop to get me to sign-up to being ghosted by customer support staff with no follow-up and no training. I am not happy and would not recommend using this app because of this.

My Nature Book Adventures
United States
Over 1 year using the app
June 13, 2024

Users have reported an increase in ROI and effective reach to customers through the text program provided by Attentive.

Sole Mates
United States
3 days using the app
May 21, 2024

I kept getting messages from the sales encouraging me to try the app, but when I pressed for additional information, all they would provide me was asking for a "20 min call." Eventually, I installed the app and tried it out, but I was horrified to learn that I couldn't use it and that I had to schedule a "20 min call" with them in order to use it.
Since I started using Shopify in 2016, I have never encountered a user experience quite like this one. They are unable to easily contact the user. Install the app and give it a try if you want to confirm my review.

DXFforCNC
United Kingdom
4 days using the app
April 5, 2024

They deal terribly when you decide to go. They didn't release our list on time and porting the number takes weeks (unnecessarily). Their prices are higher than everyone else with almost no advantage (we didn't see any increase in numbers, etc).

We've tried Emotive and Postscript as well, and I'd rate Attentive as the worst.

GRIP6
United States
About 1 year using the app
February 19, 2024

I can't say enough good things about Attentive. They have been our favorite platform for years.

Not only do they offer an incredible product with a seamless shopify integration, but they are second to none when it comes to customer service. the In-app white glove service is awesome, and having a dedicated CSM that is very hands-on is absolutely amazing.

I recommend Attentive to everyone!!!!

Javy Coffee
United States
Almost 3 years using the app

Support

Attentive can answer any questions you have about Attentive: SMS + MMS Marketing.

Developer

Attentive

156 5th Ave, Suite 303, New York, NY, 10010, US

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