Attribuly: Abandoned cart

We had high hopes for the Atrovyli app on Shopify, but what we got in return was heartbreak. We invested time, money, and trust—only to be met with disappointment and frustration. The pricing is outrageously high for what you actually get. There’s no real value, no meaningful return on investment, and the results were weak at best.

Alex, who was supposed to guide us, was completely unreliable. He scheduled meetings and didn’t show up, ignored our messages, and showed zero empathy or accountability. It felt like we were shouting into the void.

To make matters worse, they work with shady partners. In our case, this led to real damage and a loss of trust. When we asked for a refund due to a clear calculation error, they refused to take responsibility or even meet us halfway. No apology, no understanding—just cold indifference.

This experience left us feeling drained, disappointed, and frankly betrayed. We wouldn’t wish it on anyone.

In the end, I uninstalled this.

Attribuly is a decent ROI tracking tool, and I really liked its ability to display live events on my website in real time. Unfortunately, there are three major downsides that made me stop using it.

1. Unpredictable and expensive pricing – It charges $0.50 per 1,000 events. For websites with many SKUs, this becomes extremely costly. Even with only 1,500 monthly visits, I still had to pay over $40/month, which is far from friendly for new sites.

2. Live event bug – When the data volume increases, the live event feature fails to correctly display all events from the same day.

3. Lack of customer support or no support at all – I once submitted a ticket about Facebook’s crawler consuming a large number of live events. It took over a week to get a reply, and the issue was never resolved.

In short, while Attribuly offers some genuinely useful features, the frustrations far outweigh the benefits.

Bought several plans of Attribuly for our brands. We have been into this type of software for tracking e-commerce ROI for about 6 years. Attribuly has in a very short span of time developed features that closely match the competition in this space, and quite impressed with the capabilities of the app already. Their support is very quick and their roadmap is exciting. Highly recommended!

The multi-touch attribution is critial for us to allocate our marketing budget. Previouly we rely on verious tools including GA, the Shopify admin. Now Attribuly becomes our major source for tracking and performance evaluation of our marketing team. It should be your must have if you run multi marketing channels and multiple sites.

Ich habe viele Tools für Tracking und Attribution inzwischen durch. War nichts für mich dass zufriedenstellend funktioniert hat und erschwinglich war. Ich vermisse bei vielen Tools die Einblicke ob, wie und wie gut das ganze funktioniert. Hier haben wir die Kontrolle. Sieht richtig gut aus, bin gespannt wie das Ganze auf Dauer funktioniert..

A great app that offers a lot of insights right at hand! Their customer response astounded me. They are very quick to respond and always work to tailor a solution to your needs. The developer even participated on a conference call with your tech team to assist in resolving our issue. I highly recommend this app to integrate your store with your social channels.

Terrible experience: Beware before choosing this app
I downloaded their free trial and was shocked when they charged me $4800 right after the trial ended without any warning! Upon realizing the mistake, I immediately reached out to the support team to request a refund and switch from a yearly to a monthly subscription. Unfortunately, their response was disheartening – they outright declined my refund request.

Adding to the frustration, the app's data reliability poses significant concerns. Surprisingly, my pixel's data tracking significantly plummeted after connecting to your server. Additionally, there is a notable disparity between the data collected in the app and the data uploaded into my Google Ads account. This discrepancy further hindered my ability to trust the accuracy of the data provided by the app. What's even more disappointing is the lack of effective customer service. Rather than offering assistance, the support team merely points to their data rules as an excuse.

The misleading payment systems, substantial financial losses, unreliable data, and unhelpful customer service has left me deeply dissatisfied with this experience. Don't waste your time on this app.

Attribuly has become an essential tool in my day-to-day operations. The pixel attribution is incredibly helpful, allowing me to easily identify which ad sets and ads are driving the most sales. Especially in a post-iOS14 world, Facebook's tracking can be extremely inaccurate, and making Attribuly an invaluable resource.

Attribuly is a great tool to know your performance und get back those customers, who don't finish their cart. Can really recommend this tool, a game changer if you have abandoned carts in your shop

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