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a total shame
The application does not work and in fact it broke all the data tracking
My pixel started tracking twice after contacting your server
The customer service is unfortunate, they charged me hundreds of dollars, they did not solve the problem and they still do not want to refund me
The application is gloomy, save yourself the time and headache
Find another app
Hey MilGenial, we are sorry again for the inconvenience. But I would summarize our previous communications.
1, We tried our best to serve you but don't accept violence and threats. We have reported the violence you have done to our customer service to Shopify.
2, Attribuly kept responding to your questions and even update a batch dedicated to your case, but you didn't implement it.
3, We asked a lot of times for an online meeting, but unfortunately, you did't respond so we can't quickly solve the problem. We don't even find the issue comes from Attribuly since you installed a lot of other methods for pixel & tracking.
I totally understand your feeling if something doesn't work, but can we talk? This is the only way we really solve problems. Thank you!
Terrible experience: Beware before choosing this app
I downloaded their free trial and was shocked when they charged me $4800 right after the trial ended without any warning! Upon realizing the mistake, I immediately reached out to the support team to request a refund and switch from a yearly to a monthly subscription. Unfortunately, their response was disheartening – they outright declined my refund request.
Adding to the frustration, the app's data reliability poses significant concerns. Surprisingly, my pixel's data tracking significantly plummeted after connecting to your server. Additionally, there is a notable disparity between the data collected in the app and the data uploaded into my Google Ads account. This discrepancy further hindered my ability to trust the accuracy of the data provided by the app. What's even more disappointing is the lack of effective customer service. Rather than offering assistance, the support team merely points to their data rules as an excuse.
The misleading payment systems, substantial financial losses, unreliable data, and unhelpful customer service has left me deeply dissatisfied with this experience. Don't waste your time on this app.
Beware, I signed up for their free trial and they charged me $2000 right after the trial ended without any warning !
Hey Toytexx, Alex here from Attribuly and I'm so sorry for the bad experience expecially for the charging.
1, Shopify will only charge when you authorize it.
2, According to the Terms of Service of both platform and Attribuly. No refund is applied since you have the free trial.
3, On both Shopify admin and Attribuly biling page you get the status when the charge will be applied.
But let's talk on how to build a solution to make you satisified.
BR
Alex
There is not a free trial as they said
Aucune idée je suis en train de l'installer.
Hi I'm sorry for the poor experience. Is there anything I can do to improve your experience?
Forcing me to review your app before I'm even done installing it. One star.
Hi there, I'm sorry for the poor experience. There should be a bug, since you can skip the review process actually.
I have checked again that it works. But unfortunately you can't go through that process again. Anyway, feel free to get conversion track tips when you need them. We are happy to talk with you in person.
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Hey Kietla, we are sorry for the poor experience. We cherish every review, could you please let us know what you are not satisfied? So we improve. Thank you!
