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Attribuly does not comply with the customer rights protection policy by not allowing customers to request a refund for unused subscriptions, customer service is unresponsive and does not care about the desired plan changes. It is very inconsistent with the principles of customer rights protection. What a service that does not side with customers.
Forcing me to review your app before I'm even done installing it. One star.
Hi there, I'm sorry for the poor experience. There should be a bug, since you can skip the review process actually.
I have checked again that it works. But unfortunately you can't go through that process again. Anyway, feel free to get conversion track tips when you need them. We are happy to talk with you in person.
There is no free plan, it's a sham.
Hey Merkanny, I'm sorry for the poor experience. A bug has been found. Could you please install it again and send us a message? The free plan is available.
Best
Terrible experience: Beware before choosing this app
I downloaded their free trial and was shocked when they charged me $4800 right after the trial ended without any warning! Upon realizing the mistake, I immediately reached out to the support team to request a refund and switch from a yearly to a monthly subscription. Unfortunately, their response was disheartening – they outright declined my refund request.
Adding to the frustration, the app's data reliability poses significant concerns. Surprisingly, my pixel's data tracking significantly plummeted after connecting to your server. Additionally, there is a notable disparity between the data collected in the app and the data uploaded into my Google Ads account. This discrepancy further hindered my ability to trust the accuracy of the data provided by the app. What's even more disappointing is the lack of effective customer service. Rather than offering assistance, the support team merely points to their data rules as an excuse.
The misleading payment systems, substantial financial losses, unreliable data, and unhelpful customer service has left me deeply dissatisfied with this experience. Don't waste your time on this app.
a total shame
The application does not work and in fact it broke all the data tracking
My pixel started tracking twice after contacting your server
The customer service is unfortunate, they charged me hundreds of dollars, they did not solve the problem and they still do not want to refund me
The application is gloomy, save yourself the time and headache
Find another app
Hey MilGenial, we are sorry again for the inconvenience. But I would summarize our previous communications.
1, We tried our best to serve you but don't accept violence and threats. We have reported the violence you have done to our customer service to Shopify.
2, Attribuly kept responding to your questions and even update a batch dedicated to your case, but you didn't implement it.
3, We asked a lot of times for an online meeting, but unfortunately, you did't respond so we can't quickly solve the problem. We don't even find the issue comes from Attribuly since you installed a lot of other methods for pixel & tracking.
I totally understand your feeling if something doesn't work, but can we talk? This is the only way we really solve problems. Thank you!
There is not a free trial as they said
Beware, I signed up for their free trial and they charged me $2000 right after the trial ended without any warning !
Hey Toytexx, Alex here from Attribuly and I'm so sorry for the bad experience expecially for the charging.
1, Shopify will only charge when you authorize it.
2, According to the Terms of Service of both platform and Attribuly. No refund is applied since you have the free trial.
3, On both Shopify admin and Attribuly biling page you get the status when the charge will be applied.
But let's talk on how to build a solution to make you satisified.
BR
Alex
Aucune idée je suis en train de l'installer.
Hi I'm sorry for the poor experience. Is there anything I can do to improve your experience?
de
Hey Kietla, we are sorry for the poor experience. We cherish every review, could you please let us know what you are not satisfied? So we improve. Thank you!
I cant give a honest review untill I use the app, and see the operations,data, and if its too intrusive, as well if it slows my store down. too early to tell, however its the only way to use the app free is a review first. I'll be back.
This is a great company to work with for your small business
I just signed up so I can't give a review right now
Aun no puedo usarlo
Lo siento mucho. ¿Cuál es el problema actual?
cool
great
its free
Great app to get almost all the insights about our active users.
great
Easy to use analytics I need to get my shop going. 1 Click install.
Offered a free plan which is needed right now lol
very popular
bella
i love it
Sehr sinnvoll
Dont know yet. Just installed. So far so good
Espero llene mis espectativas comenzando mi emprendimiento
Best App for Boost sales and Earning
Great product
Good Service
Want to freee plan
Great app and great for your business(:
c'est une bonne application
Hey Mensfit, sorry for the poor experience. May I know which part you are not satisfied with?
Have a nice day!
lovely
h
Its alright
YOU ARE GOOD
Reviewing before using is kind of the wrong way around