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a total shame
The application does not work and in fact it broke all the data tracking
My pixel started tracking twice after contacting your server
The customer service is unfortunate, they charged me hundreds of dollars, they did not solve the problem and they still do not want to refund me
The application is gloomy, save yourself the time and headache
Find another app
Hey MilGenial, we are sorry again for the inconvenience. But I would summarize our previous communications.
1, We tried our best to serve you but don't accept violence and threats. We have reported the violence you have done to our customer service to Shopify.
2, Attribuly kept responding to your questions and even update a batch dedicated to your case, but you didn't implement it.
3, We asked a lot of times for an online meeting, but unfortunately, you did't respond so we can't quickly solve the problem. We don't even find the issue comes from Attribuly since you installed a lot of other methods for pixel & tracking.
I totally understand your feeling if something doesn't work, but can we talk? This is the only way we really solve problems. Thank you!
Beware, I signed up for their free trial and they charged me $2000 right after the trial ended without any warning !
Hey Toytexx, Alex here from Attribuly and I'm so sorry for the bad experience expecially for the charging.
1, Shopify will only charge when you authorize it.
2, According to the Terms of Service of both platform and Attribuly. No refund is applied since you have the free trial.
3, On both Shopify admin and Attribuly biling page you get the status when the charge will be applied.
But let's talk on how to build a solution to make you satisified.
BR
Alex
This App and their customer service are just wasting my time with ongoing useless replies ...i have Facebook business account connected with Instagram business and nothing happen , the worrying is that , they even dont have any answer to my question but only wasting time reply ...dont use this App another waste of time (i copied the chat messages if anyone is interested)
Thanks for your review and sorry for the inconvenience. We are tring to make Instagram integration clearer. Currently only its linked Facebook account is listed on our integration page.
Hey Mensfit, sorry for the poor experience. May I know which part you are not satisfied with?
Have a nice day!