Auction Today

I am running my first auction and though it's been a little cumbersome to figure out where all the controls are located in the app, I had a couple specific needs to hide bidders' personal info when bidding, gave up and started a chat. Sam helped me immediately and easily fixed my issues. I really appreciate having someone to assist so conveniently.

The support for this app is absolutely outstanding. No matter the time of day, the team ((in this case Sam) was always available, responsive, and incredibly helpful. Every question was answered quickly and professionally, and they really went the extra mile to make sure everything worked perfectly. It’s rare to experience such reliable and dedicated support – highly recommended!

Great support, but technically not yet mature enough for professional auctions.

We have been using this app for almost two years now. I tested it in the beginning, but at that time I already felt that it was not sufficiently developed and that many workflows were simply too inconvenient. I still kept the subscription active because I generally like to support good apps and developers, and I hoped that over time the app would improve significantly.

Now, after all this time, I decided to seriously give it another try. Unfortunately, I have to say that, from my perspective, very little has changed over the last two years. The support is genuinely fast, friendly, and helpful — and that deserves clear credit. Also, from the customer’s point of view, the bidding process inside the intended bidding window works well, including language adaptation. That part is done nicely.

However, from a merchant’s perspective, the app is still far too uncomfortable to work with. Many important functions are missing, some workflows are unnecessarily complicated, and for anyone who wants to run auctions seriously and on a regular basis, the system is, in my opinion, only suitable to a very limited extent. If you only want to run two or three auctions per week occasionally, it may be fine. But if you want to operate auctions professionally and at scale, you will reach the limits very quickly.

We ourselves have been running online auctions since 2002 and, for many years, have continuously handled at least 1,000 auctions per month on a large well-known auction platform. With that level of experience, it becomes very clear that there is still a lot of unused potential here.

My honest opinion is this: the support deserves 5 stars, but the technical development of the app is closer to 3. Overall, I am giving 4 stars because I want to be fair. Unfortunately, there are hardly any real alternatives in the app store, otherwise the benchmark would probably be even higher. Usable for smaller-scale use, but in its current form rather disappointing for professional sellers.

Professional sellers are not looking for the cheapest solution, but for a technically robust and convenient one — and many would gladly pay significantly more for that.

MACK helped me set up my auction with my online shop today. He provided excellent customer service and was extremely helpful and knowledgeable. I hope next time I need help, I will be able to call. on him.

So far so good- the support team was super helpful in fixing up some little issues on our first auction.

Ottima assistenza, inviato messaggio e risposto in 30 secondi e risolto subito il problema! Grazie

Unexpectedly personalized help from Mack and his team. Great job!

A very helpful app, useful and practical.
The customer service is always ready to help out.

I had some issues setting up the application and contacted customer support via the live chat. They responded very quickly and resolved the problem immediately. The support was professional, efficient, and made the whole process smooth and stress-free. Special thanks to Tansy for the excellent assistance!

Had some issues with set up but support was on it! Excited about my first auction tomorrow.