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I only just installed the app 2 evenings ago and although I did have a couple of teething issues it appears to be functioning as expected.
I have to say that the support is excellent and very efficient. Many thanks to Sam & Kets.
Paul
DesignerCentro.com
Auction Today is working great！ strong recommend!
Auction Today is a very good app to use with my Shopify store and tech support responded fast and solved the problem when I ran into problems. Shakil was my tech support agent and helped me out big time. I definitely recommend this app.
Great customer support and fast, easy set up!
One of the easier apps to work with within Shopify. They have thorough tutorials on their site but when I ran into something in the backend that was giving us trouble their customer service was prompt and thorough. Shakil was very courteous and helped me quickly. Def recommend using Auction Today for your auction needs on Shopify.
Customer service is amazing!!! Very quick and helpful.
I changed my 0 to a 4 and gave these people another chance.
I was dumb for giving them a chance. 0 is what they are.
The automatic bidding didn't work.
Costumers were confused about how to bid with a 2 bid option. Totally confusing.
I had the bid increment set to 10 percent. That didn't work. Customers could bid in 10 cent increments. It kept the prices really low and I gave things away.
Customers got frustrated with all the problems and gave up.
Another business owner bought up all the stuff at 99 cents or 1.09.
The auction ended on a sunday and I used the live chat all day. They responded they would look into it and never got back to me.
Then the auctions were supposed to end at 10pm. They never ended, they were stuck in a 5 minute extention loop. I had to manually end 225 auctions and declared a winner.
It took me 2 hours.
Customers that won multiple things said there was no way to pay for them as a group, so the customer that won 80 auctions paid for them one at a time and told me to credit him back on each auction for the shipping. 2 hours of work to lose $500.
If you want to auction your stuff, take your stuff and throw it in the dumpster before you use this app.
I called people that left positive reviews and none of them were using it? So why did they leave rave reviews??????????????
I think they pushed people hard to leave positive reviews.
They told me they had 1000s of users doing $$$$$$$$ but they could not show me one auction that was live. They could not send me to 1 link.
They claim to have different people and "Teams" of people, but I think its one guy. I think they had good intentions, but it doesn't work.
Shopify is to blame for allowing this app to be in the store.
We have not come across a Shopify merchant who has been so threatening, aggressive and abusive to our support team like yourself.
Despite this, for over 2 days, our team tried their best to answer all the queries you had on our app.
You had enabled Proxy bidding for your auctions and started almost yelling to us that the app doesn’t work; however it turned out you were not aware of the difference between Automatic / Proxy bidding vs a normal bidding process. This issue was resolved after our team explained this functionality to you.
We also offered you help and modified your Shopify product pages with Auctioning details that would help your customers place bid.
You also started comparing our Auction App with EBay, to which we went into length to explain the similarities and difference between EBay and an Auction app on Shopify. None of this helped as you were not willing to listen.
You had also enabled Popcorn bidding and stated complaining that Auction time is getting extended. This again showed your lack of understanding on how popcorn bidding works, as this extends the auction timeline when someone places a bid when the auction is coming to an end.
When it comes to a customer winning multiple auctions and paying it via a single invoice - we did acknowledge and say this is a feature we don’t currently have and are actively working on.
We do in fact have numerous happy active merchants, running fair amount of auctions through our app, we however, cannot share the numbers and details in public due to commercial reasons.
Excellent customer support amazing app very useful
I've set up my first auction and all going well so far. Shakil was very helpful with installing it into my theme.
great experience fast support agent
Guided me perfectly on the issue I was solving
Was all good an well with great customer service, until the auction ended! The auction countdown starts to count UP once it reaches zero unless you refresh the page. You cannot send a single invoice to customers who have wo multiple items, and half of the billing emails didn't work and I had to resend them manually. I had one customer win 14 items, only to discover that he then had to pay for EACH one INDIVIDUALLY. The auto time re-offer/cancellation on items not paid failed also. Overall I wont be using this app again I had nothing but complaints from customers which has now but them off our future auctions and subsequently cost us sales.
We apologies for the experience your customers had to face when they won multiple items.
We have taken your feedback onboard and are actively working to improve this functionality where our app will allow you to send a single invoice with multiple winning items to your customers.
We sincerely hope, you will give us an opportunity to serve you again.
Atendimento rápido, eficiencia
Shakil provided me with exceptional support. I haven't had better support in any system. Fast and perfect. Excellent application. Recommendation.
Top support from Shakil, always understanding, friendly and knowledgeable. Thank you!
i was having a problem with the app but shakil of the support, with a magic touch resolved it, i'm very thankful to him. nice app and keep up the work!
The administrators of this app are very kind
The function is so good. I recommend it :)
Great customer service in helping me figure out how to set up my auctio
Once I gave the App access to my store, they did their thing and it turned out great.
Very helpful
I had a few issues starting out but Shakil from the app support team was very responsive and sorted everything - great service!
A falta de explicacao para uma pessoa colocar a app activa na loja. Nao existe ajuda viavel para a aplicacao. nao aconselho a ninguem
I received fast and expert help.
Rabi and Jack's customer service at Auction Today was simply outstanding. Their prompt and knowledgeable assistance made my auction experience exceptional. The Auction Today app itself is a game-changer, with an intuitive interface, real-time bidding, and a wide selection of items. Secure transactions and top-notch customer support make this app a must-try. Kudos to Rabi and Jack for their excellent service, and congratulations to Auction Today for creating a stellar app!
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
great support! very quick response! app is easy to use. the support is there 24/7. user-friendly app/.
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
Fast response and resolve when using the support chat option, got help from Shakil, highly recommend, don't have items up for auction yet but plan to do so soon!
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
Good support, look like this app will be easy to set up and get up and running. Support responded quickly and helped me out on some quick questions.
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
Easy and straight forward. Will definitely use this app in the future. Surprised more people aren't using it.
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
app easy to integrate and use. customer service is excellent, helped resolved any issues quickly and effectively
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
Very satisfied with the assistance from Shakil. The team helped correct an issue on the collection page of my auctions. I look forward to seeing the Auction Today app grow. The support pages are very responsive and take input from other users for future feature enhancements. I recommend the app and these developers.
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
This girl have super power. They fix everthing. You Support was awesome. Very fast to analyse and speak very well
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
Fast response and helped me all the way through! really liked the experience i know where i have to be if i need help.
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
Một ứng dung rất tuyêt, thời gian đầu thật khó khăn để liên hê với team, không biết cách nào cả. Giờ thi ổn rồi. Tks team.
Hello there
So sorry to hear that you are not able to reach us, we have set your email, trying to contact you from the live chat as well, from our app dashboard's bottom right corner you will see a live chat icon, using that you can reach us quickly
Thank you
Shakil was amazing. I couldnt get the app working with my theme but within minutes he had it working and fixed all the little issues I was having. Amazing!!
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
Net gestart met Auction Today maar ik kan al wel bevestigen dat het support team geweldig is! Als ik de app enige tijd in gebruik heb zal ik nog een review posten.
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
Support is extremely quick and the widget is well customizable! Even if I run into any issues, support will be quick enough to help!
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
Great support right away even when I was the culprit of the errors :)
Thanks! Looking forward to seeing what this app can do for me.
/Diecast Panda
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
So far so good :-) I'm very happy with the responsive support.
The application was fairly easy to install and once I had gone through the DEMO session it became easier.
Naveed Gill Owner Polo Collections www.polocollections.com
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
i've used a few auction apps in the past
This seems to be one of the best (potentially the best). There are a few things missing -like proxy bidding, but apart from that the support so far has been fast and responsive. I will update later
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
Really easy to use, easy install and works exactly as they claim. Great customer service and support!
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
It's easy to get started. The technicians also helped me in a timely manner. The problem was solved quickly and I was very satisfied
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you
We're pre-auction but I must say the support is fantastic and they have gone out of their way to help us get set up and ready for auction! Will report in on our experience after the auction ends!
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep getting better.
Thank you
Just installed this app today and it is working very well. Had a question for the support team and they answered and helped me right away. Highly recommend!
The app is great and easy to use! The support team very helpful helping me fix mistakes I made. Would definitely recommend over others I've tried.