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I experienced significant issues with this app, leading to two instances where it disrupted my store's functionality.
The mobile interface freezes when attempting to access features not included in my subscription plan.
Furthermore, the starter plan, priced at $9/month, lacks automation for basic tasks, relegating even email notifications to a "premium" feature.
My encounters with customer service were particularly disappointing. Their responses felt dismissive and unhelpful, leaving me with the impression that my concerns were an inconvenience rather than valid issues needing resolution.
Thank you for your review. As you can see from dozens of other reviews we pride ourselves in providing top-notch customer service, I believe there was some confusion on what was causing the issue with your theme, as you may already know there are 100s of themes in Shopify Ecosystem and if its something specific to your theme we would have been happy to work with you to identify the issue. In terms of the starter plan, we clearly specify in our pricing section, what is included in what plan. On the point of the mobile interface, App's admin interface is fairly complex and feature-rich and hence best suited for a desktop, however, our storefront widget which is what customers see is fully responsive on mobile devices. Finally if you allow us to serve again by installing the app, we will ensure we resolve the theme issue you were having.
fantastic customer support thanks so much
I'm using auction today on my website and I can only recommend it to everyone! Super easy to use, and if you have any problem, you can message customer service who will reply with a solution in less than 5 minutes ⭐️⭐️⭐️⭐️⭐️ 5 stars well deserved!!
Customer service made the installation a piece of cake! I recommend!
looking forward to use this app : )
Excellent customer support, Shakil is quick to respond and delivers swift solutions.
Customer service had our issues fixed and things running smoothly very quickly
Just got started and needed support. They were very quick to answer and resolve. A+
The app is great and the customer support is outstanding. So helpful - thanks!!
Guided me perfectly on the issue I was solving
Great customer service in helping me figure out how to set up my auctio